Techniques for multi-agent messaging
Techniques for multi-agent messaging authorization are described. In one embodiment, an apparatus may comprise a message processing component operative to receive an incoming message for a multi-agent entity from a user client device associated with a user account; determine an agent client device associated with the agent account; and send the incoming message to the agent client device associated with the agent account; and an agent management component operative to determine the agent account associated with the multi-agent entity to receive the incoming message. Other embodiments are described and claimed.
1. A computer-implemented method comprising:
receiving, at a messaging server, a request to register a user as an agent with a multi-agent entity, the request comprising a code;
sending the code to an administrator associated with the multi-agent entity;
receiving, from the administrator, an approval of the registration of the user as an agent of the multi-agent entity, based on the code;
and
recording an agent association in an agent mapping repository between the user and the multi-agent entity authorizing the user to act as an agent of the multi-agent entity and to read message threads directed to the multi-agent entity.
2. The method of claim 1 , further comprising:
storing rules in the agent mapping repository for the agent, configuring handling of message threads by the agent for the multi-agent entity.
3. The method of claim 2 , the agent rules including a thread locking rule, which prevents posting of messages to a thread by all agents except the first responding agent.
4. The method of claim 2 , the agent rules specifying whether an agent may engage in payment activities.
5. The method of claim 2 , the agent rules specifying whether an agent may initiate a thread with a user.
6. The method of claim 1 wherein the code is a randomly generated one-time alphanumerical code.
7. The method of claim 1 wherein:
the code is embedded in a QR code;
the user scans the QR code using a camera on a user device to scan the QR code displayed on an administrator device; and
the user extracts the code from the scanned QR code and includes it in the request.
8. A system comprising:
a processor;
memory, coupled to the processor; and
a non-transitory, computer-readable media containing software that, when loaded into the memory and executed by the processor, causes the system to:
receive, at a messaging server, a request to register a user as an agent with a multi-agent entity, the request comprising a code;
send the code to an administrator associated with the multi-agent entity;
receive, from the administrator, an approval of the registration of the user as an agent of the multi-agent entity, based on the code;
and
record an agent association in an agent mapping repository between the user and the multi-agent entity authorizing the user to act as an agent of the multi-agent entity and to read message threads directed to the multi-agent entity.
9. The system of claim 8 , the software further causing the system to:
store rules in the agent mapping repository for the agent, configuring handling of message threads by the agent for the multi-agent entity.
10. The system of claim 9 , the agent rules including a thread locking rule, which prevents posting of messages to a thread by all agents except the first responding agent.
11. The system of claim 9 , the agent rules specifying whether an agent may engage in payment activities.
12. The system of claim 9 , the agent rules specifying whether an agent may initiate a thread with a user.
13. The system of claim 8 wherein the code is a randomly generated one-time alphanumerical code.
14. The system of claim 8 wherein:
the code is embedded in a QR code;
the user scans the QR code using a camera on a user device to scan the QR code displayed on an administrator device; and
the user extracts the code from the scanned QR code and includes it in the request.
15. A non-transitory, computer-readable media containing software that, when executed by a processor, performs the functions of:
receiving, at a messaging server, a request to register a user as an agent with a multi-agent entity, the request comprising a code;
sending the code to an administrator associated with the multi-agent entity;
receiving, from the administrator, an approval of the registration of the user as an agent of the multi-agent entity, based on the code;
and
recording an agent association in an agent mapping repository between the user and the multi-agent entity authorizing the user to act as an agent of the multi-agent entity and to read message threads directed to the multi-agent entity.
16. The media of claim 15 , the software further performing the function of:
storing rules in the agent mapping repository for the agent, configuring handling of message threads by the agent for the multi-agent entity.
17. The media of claim 16 , the agent rules including a rule preventing posting of messages to a thread by all agents except the first responding agent and a rule specifying whether an agent may initiate a thread with a user.
18. The media of claim 16 , the agent rules specifying whether an agent may engage in payment activities.
19. The media of claim 15 wherein the code is a randomly generated one-time alphanumerical code.
20. The media of claim 15 wherein:
the code is embedded in a QR code;
the user scans the QR code using a camera on a user device to scan the QR code displayed on an administrator device; and
the user extracts the code from the scanned QR code and includes it in the request.