Configurable response tracking and monitoring of users who are responding to an email
Various systems and methods are provided for using a response tracking plugin to detect and inform users in real time when one or more recipients of an email are actively responding to that email. In one embodiment, the functionality disclosed herein can be applied to an email that was sent to a plurality of recipients, including at least a first and second recipient, and where the email comprises a plugin that is configured to enable response tracking. One such embodiment comprises receiving the email; monitoring for a first pulse from the second recipient of the email, where the pulse is configured to indicate that the second recipient of the email has begun a reply to the email; and in response to receiving the first pulse, displaying an indication that comprises information about the second recipient of the email.
1. A method comprising:
receiving an email comprising a plugin, wherein
the plugin is configured to enable response tracking, and
the email is received by a first recipient of a plurality of recipients of the email;
monitoring for a first pulse from a second recipient of the email, wherein
the pulse is configured to indicate that the second recipient of the email has begun a reply to the email,
the plurality of recipients comprises the second recipient; and
displaying an indication in response to receiving the first pulse, wherein
the indication comprises information about the second recipient of the email; and
prior to displaying the indication, determining whether a maximum number of indications has already been displayed with respect to the email.
2. The method of claim 1 , further comprising:
updating the indication to indicate that the second recipient has stopped actively replying to the email, wherein
the updating is performed in response to detecting a timeout.
3. The method of claim 1 , wherein
the displaying is performed further in response to determining that the maximum number of indications has not already been displayed with respect to the email.
4. The method of claim 1 , further comprising:
updating the indication, wherein
the updating is performed in response to receiving a second pulse, wherein
the second pulse is configured to indicate that a third recipient of the email has begun a reply to the email, and
the plurality of recipients comprises the third recipient.
5. The method of claim 1 , further comprising:
detecting that a responsive email has been opened by the first recipient, wherein the responsive email is responsive to the email; and
sending an outgoing pulse, wherein
the outgoing pulse is configured to indicate that the first recipient of the email has begun a reply to the email.
6. The method of claim 5 , further comprising:
determining whether the first recipient of the email has stopped actively responding to the email; and
in response to determining that the first recipient of the email has stopped actively responding to the email, sending a second outgoing pulse, wherein
the second outgoing pulse is configured to indicate that the first recipient of the email has stopped actively replying to the email.
7. A computing device comprising:
one or more processors; and
one or more non-transitory computer-readable storage media to store instructions executable by the one or more processors to perform operations comprising:
receiving an email comprising a plugin, wherein
the plugin is configured to enable response tracking, and
the email is received by a first recipient of a plurality of recipients of the email;
monitoring for a first pulse from a second recipient of the email, wherein
the pulse is configured to indicate that the second recipient of the email has begun a reply to the email,
the plurality of recipients comprises the second recipient; and
displaying an indication in response to receiving the first pulse, wherein
the indication comprises information about the second recipient of the email; and
prior to displaying the indication, determining whether a maximum number of indications has already been displayed with respect to the email.
8. The computing device of claim 7 , wherein the operations further comprise:
detecting that a responsive email has been opened by the first recipient, wherein the responsive email is responsive to the email; and
sending an outgoing pulse, wherein
the outgoing pulse is configured to indicate that the first recipient of the email has begun a reply to the email.
9. The computing device of claim 8 , wherein the operations further comprise:
determining whether the first recipient of the email has stopped actively responding to the email; and
in response to determining that the first recipient of the email has stopped actively responding to the email, sending a second outgoing pulse, wherein
the second outgoing pulse is configured to indicate that the first recipient of the email has stopped actively replying to the email.
10. The computing device of claim 7 , wherein
the displaying is performed further in response to determining that the maximum number of indications has not already been displayed with respect to the email.
11. The computing device of claim 7 , wherein the operations further comprise:
updating the indication, wherein
the updating is performed in response to receiving a second pulse, wherein
the second pulse is configured to indicate that a third recipient of the email has begun a reply to the email, and
the plurality of recipients comprises the third recipient.
12. The computing device of claim 7 , wherein the operations further comprise:
updating the indication to indicate that the second recipient has stopped actively replying to the email, wherein
the updating is performed in response to detecting a timeout.
13. One or more non-transitory computer-readable storage media to store instructions executable by one or more processors to perform operations comprising:
receiving an email comprising a plugin, wherein
the plugin is configured to enable response tracking, and
the email is received by a first recipient of a plurality of recipients of the email;
monitoring for a first pulse from a second recipient of the email, wherein
the pulse is configured to indicate that the second recipient of the email has begun a reply to the email,
the plurality of recipients comprises the second recipient; and
displaying an indication in response to receiving the first pulse, wherein
the indication comprises information about the second recipient of the email; and
prior to displaying the indication, determining whether a maximum number of indications has already been displayed with respect to the email.
14. The one or more non-transitory computer-readable storage media of claim 13 , wherein the operations further comprise:
detecting that a responsive email has been opened by the first recipient, wherein the responsive email is responsive to the email; and
sending an outgoing pulse, wherein
the outgoing pulse is configured to indicate that the first recipient of the email has begun a reply to the email.
15. The one or more non-transitory computer-readable storage media of claim 14 , wherein the operations further comprise:
determining whether the first recipient of the email has stopped actively responding to the email; and
in response to determining that the first recipient of the email has stopped actively responding to the email, sending a second outgoing pulse, wherein
the second outgoing pulse is configured to indicate that the first recipient of the email has stopped actively replying to the email.
16. The one or more non-transitory computer-readable storage media of claim 13 , wherein
the displaying is performed further in response to determining that the maximum number of indications has not already been displayed with respect to the email.
17. The one or more non-transitory computer-readable storage media of claim 13 , wherein the operations further comprise:
updating the indication, wherein
the updating is performed in response to receiving a second pulse, wherein
the second pulse is configured to indicate that a third recipient of the email has begun a reply to the email, and
the plurality of recipients comprises the third recipient.
18. The one or more non-transitory computer-readable storage media of claim 13 , wherein the operations further comprise:
updating the indication to indicate that the second recipient has stopped actively replying to the email, wherein
the updating is performed in response to detecting a timeout.