System and method for offering, tracking and promoting loyalty rewards
Data to define a travel rewards promotion is received over a network. The travel rewards promotion comprises traveler eligibility criteria and travel rewards criteria. At least one traveler is selected where the travel itinerary of the respective traveler matches traveler eligibility criteria for the promotion. The traveler is notified that he or she is eligible for the travel rewards promotion, the notification comprising a representation of the travel rewards criteria. A travel rewards promotion total is then compiled for the traveler and the traveler is notified of his or her respective promotion rewards total. In one embodiment, the traveler's current context is determined and matched to promotion alert criteria. The traveler is then alerted, over the network, that a travel rewards promotion is available to the respective traveler in the respective traveler's current context, the alert comprising a representation of the travel rewards criteria.
1. A method comprising:
receiving data representing a rewards promotion comprising eligibility criteria, alert criteria, and rewards criteria;
determining a current context of a user;
selecting the user when an itinerary of the user matches the eligibility criteria, the selection of the user based on determining that the user is currently traveling within a given proximity to a predefined promotion hot zone based on the current context of the user;
matching the user's current context to the alert criteria;
in response to matching the user's current context to the alert criteria, notifying the user that the user is eligible for the rewards promotion associated with the promotion hot zone, the notification comprising a representation of the rewards criteria;
if the user's current context cannot be determined, sending at least one reminder message to the user, the reminder message comprising a representation of the rewards criteria;
compiling a rewards promotion total for the user; and
notifying the user of the rewards promotion total.
2. The method of claim 1 , wherein the user's current context is determined by geo-locating a device of the user.
3. The method of claim 1 , wherein the user's current context is determined based on an estimation based on the user itinerary for the user.
4. The method of claim 1 , wherein the user's current context is determined by a location where the user's credit card was used.
5. The method of claim 1 , the eligibility criteria comprising using a credit card to book at least a portion of the itinerary.
6. The method of claim 1 , the eligibility criteria comprising using reward points accumulated for a credit card to book at least a portion of the itinerary.
7. The method of claim 1 , the eligibility criteria comprising using all of the reward points accumulated for the credit card to book at least a portion of the itinerary.
8. The method of claim 1 , wherein the user is selected based on at least a portion of a profile for the user.
9. The method of claim 1 , wherein the user is selected based on the user's membership in a rewards program.
10. The method of claim 1 , wherein the user is selected based on the user's ownership of a specific credit card.
11. A non-transitory computer-readable storage medium for tangibly storing computer program instructions capable of being executed by a computer processor, the computer program instructions defining the steps of:
receiving data representing a rewards promotion comprising eligibility criteria, alert criteria, and rewards criteria;
determining a current context of a user;
selecting the user when an itinerary of the user matches the eligibility criteria, the selection of the user based on determining that the user is currently traveling within a given proximity to a predefined promotion hot zone based on the current context of the user;
matching the user's current context to the alert criteria;
in response to matching the user's current context to the alert criteria, notifying the user that the user is eligible for the rewards promotion associated with the promotion hot zone, the notification comprising a representation of the rewards criteria;
if the user's current context cannot be determined, sending at least one reminder message to the user, the reminder message comprising a representation of the rewards criteria;
compiling a rewards promotion total for the user; and
notifying the user of the rewards promotion total.
12. The non-transitory computer-readable storage medium of claim 11 , wherein the user's current context is determined based on one or more of geo-locating a device of the user, an estimation based on the user itinerary for the user, or a location where the user's credit card was used.
13. The non-transitory computer-readable storage medium of claim 11 , the eligibility criteria comprising using a credit card to book at least a portion of the itinerary.
14. The non-transitory computer-readable storage medium of claim 11 , the eligibility criteria comprising using reward points accumulated for a credit card to book at least a portion of the itinerary.
15. The non-transitory computer-readable storage medium of claim 11 , wherein the user is selected based on one or more of: a portion of a profile for the user, the user's membership in a rewards program, or the user's ownership of a specific credit card.
16. An apparatus comprising:
a processor; and
a storage medium for tangibly storing thereon program logic for execution by the processor, the stored program logic performing the operations of:
receiving data representing a rewards promotion comprising eligibility criteria, alert criteria, and rewards criteria,
determining a current context of a user,
selecting the user when an itinerary of the user matches the eligibility criteria, the selection of the user based on determining that the user is currently traveling within a given proximity to a predefined promotion hot zone based on the current context of the user,
matching the user's current context to the alert criteria,
in response to matching the user's current context to the alert criteria, notifying the user that the user is eligible for the rewards promotion associated with the promotion hot zone, the notification comprising a representation of the rewards criteria,
if the user's current context cannot be determined, sending at least one reminder message to the user, the reminder message comprising a representation of the rewards criteria,
compiling a rewards promotion total for the user, and
notifying the user of the rewards promotion total.
17. The apparatus of claim 16 , wherein the user's current context is determined based on geo-locating a device of the user.
18. The apparatus of claim 16 , the eligibility criteria comprising using a credit card to book at least a portion of the itinerary.
19. The apparatus of claim 16 , the eligibility criteria comprising using reward points accumulated for a credit card to book at least a portion of the itinerary.
20. The apparatus of claim 16 , wherein the user is selected based on a portion of a profile for the user.
21. The apparatus of claim 16 , wherein the processor comprises a plurality of processors.
22. The apparatus of claim 16 , wherein the user's current context is determined based on an estimation based on the user itinerary for the user.
23. The apparatus of claim 16 , wherein the user's current context is determined based on a location where the user's credit card was used.
24. The apparatus of claim 16 , wherein the user is selected based on the user's membership in a rewards program.
25. The apparatus of claim 16 , wherein the user is selected based on the user's ownership of a specific credit card.