System and method for monitoring, blocking according to selection criteria, converting, and copying multimedia messages into storage locations in a compliance file format
The present inventions relate systems and methods for monitoring and managing electronic messages in one or more computer networks. More particularly, the systems and methods of the present invention provide a substantially global or unified approach to messaging management within one or more computer networks that allows network administrators or other authorized users to define and identify electronic messages of interest within the network and store selected messages such that they can be retrieved and examined in connection with an audit or other inquiry.
1. A computer system comprising:
a plurality of first computing devices comprising computer hardware and one or more first storage devices that communicate, wherein the plurality of first computing devices electronically send a plurality of messages to a plurality of destinations via a network, wherein at least a portion of the plurality of messages comprise multimedia messages in different file formats; and
a plurality of compliance monitoring agents within the network that monitor the plurality of messages, the plurality of compliance monitoring agents comprising at least a second computing device comprising computer hardware that is in communication with the plurality of first computing devices, the plurality of compliance monitoring agents configured to:
block a first multimedia message that meets a selection criteria from being sent to an intended destination; and
direct storage of a copy of the first multimedia message that meets the selection criteria by automatically directing a conversion of the copy of the first multimedia message into a compliance file having a compliance file format, and store the compliance file in a storage device specified in a compliance policy.
2. The computer system of claim 1 , further comprising a Session Initiation Protocol (SIP) server configured to initiate and administer instant messaging sessions associated with the plurality of messages.
3. The computer system of claim 1 , further comprising a speech recognition module configured to convert an audio data portion of the first multimedia message into converted text.
4. The computer system of claim 1 , wherein the compliance policy specifies a confidentiality designation for one or more of the plurality of messages.
5. The computer system of claim 1 , wherein one or more of the plurality of messages are conveyed by a public switched telephone network (PSTN) or a private branch exchange (PBX) network.
6. The computer system of claim 1 , wherein the plurality of compliance monitoring agents are further configured to determine that text associated with the copy of the first multimedia message is not in a compliance file format type specified in the compliance policy, and to convert the text associated with the first multimedia message into the compliance file format type.
7. The computer system of claim 1 , wherein a type of the compliance file format comprises one or more of the group consisting of MS Word, WordPerfect, and an American Standard Code for Information Interchange (ASCII).
8. The computer system of claim 1 , wherein the plurality of compliance monitoring agents further comprise a Session Initiation Protocol User Agent or a Session Initiation Protocol User Agent Client.
9. The computer system of claim 1 , further comprising a de-duplicating agent configured to de-duplicate the copy of the first multimedia message stored in the designated storage.
10. The computer system of claim 1 , wherein the compliance policy incorporates legal or regulatory requirements.
11. A method of processing electronic messages in a computer system, comprising:
with at least one computing device comprising computer hardware and one or more first storage devices:
monitoring, with the plurality of compliance monitoring agents, a plurality of messages sent to a plurality of destinations via a network, wherein at least a portion of the plurality of messages comprise multimedia messages in different file formats;
blocking a first multimedia message that meets a selection criteria from being sent to an intended designation; and
directing a conversion of a copy of the first multimedia message that meets the selection criteria into a compliance file having a compliance file format, and
storing the compliance file in a designated storage specified in a compliance policy.
12. The method of claim 11 , further comprising a Session Initiation Protocol (SIP) server configured to initiate and administer instant messaging sessions associated with the plurality of messages.
13. The method of claim 11 , comprising converting an audio data portion of the first multimedia message into converted text.
14. The method of claim 11 , wherein the compliance policy specifies a confidentiality designation for one or more of the plurality of messages.
15. The method of claim 11 , further comprising conveying one or more of the plurality of messages over a public switched telephone network (PSTN) or a private branch exchange (PBX) network.
16. The method of claim 11 , further comprising determining that text associated with a copy of the first multimedia message is not in the compliance file format, and converting the text associated with the first multimedia message into the compliance file format.
17. The method of claim 11 , wherein a type of the compliance file format comprises one or more of the group consisting of MS Word, WordPerfect, and American Standard Code for Information Interchange (ASCII).
18. The method of claim 11 , further comprises a Session Initiation Protocol User Agent or a Session Initiation Protocol User Agent Client that monitors the plurality of messages.
19. The method of claim 11 , further comprising de-duplicating the copy of the first multimedia message.
20. The method of claim 11 , wherein the compliance policy incorporates legal or regulatory requirements.