IP Library Granted Patent US 11,086,991
Granted Patent B2
US 11,086,991 · App. 16/820,884 · Granted Aug 10, 2021

Method and system for active risk control based on intelligent interaction

Inventors: Lei Yao (Hangzhou, CN); Yifeng Ying (Hangzhou, CN); Na Li (Hangzhou, CN); Zhe Zhang (Hangzhou, CN)
Assignee: ADVANCED NEW TECHNOLOGIES CO., LTD.
G06F21/554G06F2221/034
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Quick Facts
Patent No.
US 11,086,991
App. No.
16/820,884
Granted
Aug 10, 2021
Kind
B2
Abstract

A method for active risk control based on an intelligent interaction comprises: acquiring contact information of a risk implementer; actively interacting with the risk implementer based on the contact information of the risk implementer and generating a record of the active interaction; processing the record of the active interaction and extracting risk characteristics from it; categorizing risks according to the risk characteristics; and implementing different risk controls on the risks.

Claims (76)

1. A risk control method, comprising:

collecting raw data related to risks;

performing a semantic analysis of the raw data to generate a semantic analysis result indicating a level of risk severity of the raw data;

determining, based on the semantic analysis result, processing priority among the raw data based on the level of risk severity;

extracting, according to the determined processing priority, contact information of a risk implementer;

performing, based on the contact information, an active interaction with the risk implementer to generate a record of the active interaction, wherein the performing the active interaction with the risk implementer comprises:

sending an interactive message, based on the contact information, to the risk implementer to induce the risk implementer to provide a response;

receiving the response from the risk implementer;

analyzing the response from the risk implementer to identify an interaction topic;

identifying, based on the interaction topic, an intention of the risk implementer;

selecting a predetermined role player based on the interaction topic; and

automatically generating, based on the intention of the risk implementer and the selected role player, a reply message of natural language to the response from the risk implementer, wherein the reply message maintains a style corresponding to a style of the interactive message;

processing the record of the active interaction to extract risk characteristics;

categorizing the risks based on the extracted risk characteristics; and

implementing, based on the categorized risks, different risk controls on the risks.

2. The method according to claim 1 , wherein the contact information of the risk implementer includes a telephone number, an instant messaging account, a web release account, or an email address.

3. The method according to claim 2 , further comprising:

determining a form for the interactive message based on a type of the contact information of the risk implementer.

4. The method according to claim 3 , wherein the form for the interactive message is determined to be a voice message when the type of the contact information of the risk implementer is a telephone number.

5. The method according to claim 1 , wherein the performing, based on the contact information, active interaction with the risk implementer is performed through an interactive proxy.

6. The method according to claim 1 , wherein the processing the record of the active interaction to extract risk characteristics comprises:

performing a multimedia format conversion of the record of the active interaction;

performing a semantic analysis on the converted record of the active interaction; and

investigating, based on the performed semantic analysis, a risk process to extract the risk characteristics.

7. The method according to claim 6 , wherein the risk characteristics include a medium characteristic, a behavior characteristic, a time characteristic, or a geographical characteristic.

8. A risk control system, comprising:

one or more processors,

a memory storing instructions executable by the one or more processors to causes the system to perform operations comprising:

collecting raw data related to risks;

performing a semantic analysis of the raw data to generate a semantic analysis result indicating a level of risk severity of the raw data;

determining, based on the semantic analysis result, processing priority among the raw data based on the level of risk severity;

extracting, according to the determined processing priority, contact information of a risk implementer;

performing, based on the contact information, an active interaction with the risk implementer to generate a record of the active interaction, wherein the performing the active interaction with the risk implementer comprises:

sending an interactive message, based on the contact information, to the risk implementer to induce the risk implementer to provide a response;

receiving the response from the risk implementer;

analyzing the response from the risk implementer to identify an interaction topic;

identifying, based on the interaction topic, an intention of the risk implementer;

selecting a predetermined role player based on the interaction topic; and

automatically generating, based on the intention of the risk implementer and the selected role player, a reply message of natural language to the response from the risk implementer, wherein the reply message maintains a style corresponding to a style of the interactive message;

processing the record of the active interaction to extract risk characteristics;

categorizing the risks based on the extracted risk characteristics; and

implementing, based on the categorized risks, different risk controls on the risks.

9. The system according to claim 8 , wherein the contact information of the risk implementer includes a telephone number, an instant messaging account, a web release account, or an email address.

10. The system according to claim 9 , wherein the one or more processors are configured to perform:

determining a form for the interactive message based on a type of the contact information of the risk implementer.

11. The system according to claim 10 , wherein the form for the interactive message is determined to be a voice message when the type of the contact information of the risk implementer is a telephone number.

12. The system according to claim 8 , wherein the performing, based on the contact information, active interaction with the risk implementer is performed through an interactive proxy.

13. The system according to claim 8 , wherein the processing the record of the active interaction to extract risk characteristics comprises:

performing a multimedia format conversion of the record of the active interaction;

performing a semantic analysis on the converted record of the active interaction; and

investigating, based on the performed semantic analysis, a risk process to extract the risk characteristics.

14. The system according to claim 13 , wherein the risk characteristics include a medium characteristic, a behavior characteristic, a time characteristic, or a geographical characteristic.

15. A non-transitory computer-readable storage medium configured with instructions executable by one or more processors to cause the one or more processors to perform operations comprising:

collecting raw data related to risks;

performing a semantic analysis of the raw data to generate a semantic analysis result indicating a level of risk severity of the raw data;

determining, based on the semantic analysis result, processing priority among the raw data based on the level of risk severity;

extracting, according to the determined processing priority, contact information of a risk implementer;

performing, based on the contact information, an active interaction with the risk implementer to generate a record of the active interaction, wherein the performing the active interaction with the risk implementer comprises:

sending an interactive message, based on the contact information, to the risk implementer to induce the risk implementer to provide a response;

receiving the response from the risk implementer;

analyzing the response from the risk implementer to identify an interaction topic;

identifying, based on the interaction topic, an intention of the risk implementer;

selecting a predetermined role player based on the interaction topic; and

automatically generating, based on the intention of the risk implementer and the selected role player, a reply message of natural language to the response from the risk implementer, wherein the reply message maintains a style corresponding to a style of the interactive message;

processing the record of the active interaction to extract risk characteristics;

categorizing the risks based on the extracted risk characteristics; and

implementing, based on the categorized risks, different risk controls on the risks.

16. The non-transitory computer-readable storage medium according to claim 15 , wherein the contact information of the risk implementer includes a telephone number, an instant messaging account, a web release account, or an email address.

17. The non-transitory computer-readable storage medium according to claim 16 , wherein the instructions further cause the one or more processors to perform:

determining a form for the interactive message based on a type of the contact information of the risk implementer.

18. The non-transitory computer-readable storage medium according to claim 15 , wherein the performing, based on the contact information, active interaction with the risk implementer is performed through an interactive proxy.

19. The non-transitory computer-readable storage medium according to claim 15 , wherein the processing the record of the active interaction to extract risk characteristics comprises:

performing a multimedia format conversion of the record of the active interaction;

performing a semantic analysis on the converted record of the active interaction; and

investigating, based on the performed semantic analysis, the risk process to extract risk characteristics.

20. The non-transitory computer-readable storage medium according to claim 19 , wherein the risk characteristics include a medium characteristic, a behavior characteristic, a time characteristic, or a geographical characteristic.

Assignments (3)
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Sep 16, 2020
From: ADVANTAGEOUS NEW TECHNOLOGIES CO., LTD.
To: ADVANCED NEW TECHNOLOGIES CO., LTD.
Reel/Frame 053796/0281 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Sep 3, 2020
From: ALIBABA GROUP HOLDING LIMITED
To: ADVANTAGEOUS NEW TECHNOLOGIES CO., LTD.
Reel/Frame 053702/0392 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded May 12, 2020
From: YAO, LEI; YING, YIFENG; LI, NA; ZHANG, ZHE
To: ALIBABA GROUP HOLDING LIMITED
Reel/Frame 052642/0145 →
Priority Claims (1)
CN 201910726858.9 · Aug 7, 2019 · national
Continuity (2)
Continuation PCTCN2020071590 · Jan 11, 2020
Related Publication 20200233958A1 · Jul 23, 2020