System-based detection of card sharing and fraud
This disclosure describes, in part, a payment service that associates customer profiles with an identifier of a payment instrument, and then uses the customer profiles to identify a customer that is using the payment instrument during a transaction with a merchant. For instance, in some examples, the payment service can identify preferences of customers using transaction information that includes an identifier for a payment instrument, and associate the preferences with respective customer profiles. The payment service can then receive transaction information associated with a transaction between a customer and a merchant, identify preferences of the customer using the transaction information, compare the preferences of the customer with preferences stored in the customer profiles, and identify the customer based on the comparing. The payment service can further generate a receipt for the transaction and send the receipt to contact information of the customer.
1. A computer-implemented method comprising:
receiving, at one or more computing devices associated with a service provider and via a user interface presented on a merchant device associated with a merchant, a request to authorize a payment instrument for a cost of a transaction, wherein the payment instrument is associated with at least two customer profiles of at least two customers;
determining, by the one or more computing devices and based at least in part on a characteristic of the transaction and data associated with previous transactions processed by the service provider, that the request to authorize the payment instrument is associated with a first customer of the at least two customers and not a second customer of the at least two customers; and
sending, from the one or more computing devices, a communication associated with the transaction to a device associated with the first customer instead of a device associated with the second customer.
2. The computer-implemented method of claim 1 , wherein the characteristic comprises a type of item purchased in the transaction, a time associated with the transaction, or a location associated with the transaction.
3. The computer-implemented method of claim 2 , further comprising:
comparing the characteristic with the at least two customer profiles, wherein each customer profile indicates one or more preferences of the respective customer; and
determining that the request is associated with the first customer and not the second customer based at least in part on the characteristic corresponding to a preference of the first customer that is not a preference of the second customer.
4. The computer-implemented method of claim 2 , further comprising:
comparing the characteristic with the at least two customer profiles, wherein each customer profile indicates one or more preferences of the respective customer; and
determining that the request is associated with the first customer and not the second customer based at least in part on the characteristic being more similar to a preference of the first customer than a preference of the second customer.
5. The computer-implemented method of claim 1 , wherein the communication includes a link, the actuation of which causes the communication to be sent to the device associated with the second customer.
6. The computer-implemented method of claim 1 , further comprising:
receiving an additional request to authorize the payment instrument for a cost of an additional transaction;
identifying an additional characteristic of the additional transaction;
determining, based at least in part on comparing the additional characteristic with the at least two customer profiles, that the additional characteristic does not correspond to a preference of either of the at least two customers; and
determining that the additional request to authorize the payment instrument is fraudulent.
7. The computer-implemented method of claim 6 , further comprising:
generating an alert associated with the additional request; and
sending the alert to at least one of the device associated with the first customer or the device associated with the second customer.
8. The computer-implemented method of claim 1 , further comprising, prior to sending the communication associated with the transaction, generating the communication based at least in part on a template associated with a merchant profile of the merchant and transaction data associated with the transaction, wherein the template defines at least one of (i) a layout of the communication, (ii) text to include in the communication, or (iii) a graphic to include in the communication, and wherein the transaction data is received from the merchant device.
9. The computer-implemented method of claim 1 , further comprising prior to sending the communication associated with the transaction, generating the communication based at least in part on a template associated with a customer profile of the first customer and transaction data associated with the transaction, wherein the template defines at least one of (i) a layout of the communication, (ii) text to include in the communication, or (iii) a graphic to include in the communication, and wherein the transaction data is received from the merchant device.
10. The computer-implemented method of claim 1 , wherein the user interface is presented via an application installed on the merchant device, wherein the application is provided by the service provider and configures the merchant device to at least one of obtain payment data associated with the payment instrument or send the request to authorize the payment instrument to the one or more computing devices associated with the service provider.
11. A system comprising:
one or more processors; and
one or more computer-readable media storing instructions that, when executed by the one or more processors, cause the system to perform operations comprising:
receiving, at one or more computing devices associated with a service provider and via a user interface presented on a merchant device associated with a merchant, a request to authorize a payment instrument for a cost of a transaction, wherein the payment instrument is associated with at least two customer profiles of at least two customers;
determining, by the one or more computing devices and based at least in part on a characteristic of the transaction and data associated with previous transactions processed by the service provider, that the request to authorize the payment instrument is associated with a first customer of the at least two customers and not a second customer of the at least two customers; and
sending, from the one or more computing devices, a communication associated with the transaction to a device associated with the first customer instead of a device associated with the second customer.
12. The system of claim 11 , wherein the characteristic comprises a type of item purchased in the transaction, a time associated with the transaction, or a location associated with the transaction.
13. The system of claim 12 , the operations further comprising:
comparing the characteristic with the at least two customer profiles, wherein each customer profile indicates one or more preferences of the respective customer; and
determining that the request is associated with the first customer and not the second customer based at least in part on the characteristic corresponding to a preference of the first customer that is not a preference of the second customer.
14. The system of claim 12 , the operations further comprising:
comparing the characteristic with the at least two customer profiles, wherein each customer profile indicates one or more preferences of the respective customer; and
determining that the request is associated with the first customer and not the second customer based at least in part on the characteristic being more similar to a preference of the first customer than a preference of the second customer.
15. The system of claim 11 , wherein the communication includes a link, the actuation of which causes the communication to be sent to the device associated with the second customer.
16. The system of claim 11 , the operations further comprising:
receiving an additional request to authorize the payment instrument for a cost of an additional transaction;
identifying an additional characteristic of the additional transaction;
determining, based at least in part on comparing the additional characteristic with the at least two customer profiles, that the additional characteristic does not correspond to a preference of either of the at least two customers; and
determining that the additional request to authorize the payment instrument is fraudulent.
17. The system of claim 16 , the operations further comprising:
generating an alert associated with the additional request; and
sending the alert to at least one of the device associated with the first customer or the device associated with the second customer.
18. The system of claim 16 , the operations further comprising, prior to sending the communication associated with the transaction, generating the communication based at least in part on a template associated with a merchant profile of the merchant and transaction data associated with the transaction, wherein the template defines at least one of (i) a layout of the communication, (ii) text to include in the communication, or (iii) a graphic to include in the communication, and wherein the transaction data is received from the merchant device.
19. The system of claim 16 , the operations further comprising, prior to sending the communication associated with the transaction, generating the communication based at least in part on a template associated with a customer profile of the first customer and transaction data associated with the transaction, wherein the template defines at least one of (i) a layout of the communication, (ii) text to include in the communication, or (iii) a graphic to include in the communication, and wherein the transaction data is received from the merchant device.
20. The system of claim 16 , wherein the user interface is presented via an application installed on the merchant device, wherein the application is provided by the service provider and configures the merchant device to at least one of obtain payment data associated with the payment instrument or send the request to authorize the payment instrument to the one or more computing devices associated with the service provider.