Predictive alarm analytics

1. A monitoring system that is configured to monitor a property, the monitoring system comprising:

a sensor that is located at the property and that is configured to generate sensor data;

a monitoring application server that is configured to:

receive the sensor data;

apply the sensor data to a model that determines an estimated alarm status of the monitoring system;

based on the estimated alarm status of the monitoring system, control the monitoring system;

receive verified active alarm data, false active alarm data, verified inactive alarm data, and false inactive alarm data; and

train, using machine learning, the model that determines the estimated alarm status of the monitoring system using the verified active alarm data, the false active alarm data, the verified inactive alarm data, and the false inactive alarm data.

2. The system of claim 1 , wherein the monitoring application server is configured to:

based on applying the sensor data to the model that determines the estimated alarm status of the monitoring system, determine a risk score of the monitoring system, the risk score indicating a likelihood that the monitoring system is at risk for an alarm;

compare the risk score to an active alarm threshold;

based on comparing the risk score to the active alarm threshold, determine that the alarm score satisfies the active alarm threshold;

based on determining that the risk score satisfies the active alarm threshold, determine that the estimated alarm status of the monitoring system is an estimated active alarm.

3. The system of claim 2 , wherein the monitoring application server is configured to:

based on applying the sensor data to the model, identify one or more resident actions to reduce the risk score; and

provide, for output, data identifying the one or more actions.

4. The system of claim 2 , wherein the monitoring application server is configured to:

based on applying the sensor data to the model, identify one or more installer actions to reduce the risk score; and

provide, for output, data identifying the one or more actions.

5. The system of claim 1 , wherein the monitoring application server is configured to:

based on applying the sensor data to the model that determines the estimated alarm status of the monitoring system, determine a risk score of the monitoring system, the risk score indicating a likelihood that the monitoring system is at risk for an alarm;

compare the risk score to an inactive alarm threshold;

based on comparing the risk score to the inactive alarm threshold, determine that the risk score satisfies the inactive alarm threshold; and

based on determining that the risk score satisfies the inactive alarm threshold, determine that the estimated alarm status of the monitoring system is an estimated inactive alarm.

6. The system of claim 1 , wherein the monitoring application server is configured to:

receive data indicating an actual alarm status of the monitoring system;

determine that the estimated alarm status of the monitoring system is different from the actual alarm status of the monitoring system; and

control the monitoring system by overriding the actual alarm status of the monitoring system based on determining that the estimated alarm status of the monitoring system is different from the actual alarm status of the monitoring system.

7. The system of claim 6 , wherein the monitoring application server is configured to:

receive, from a user, data verifying the overridden alarm status of the monitoring system; and

based on receiving, from the user, data verifying the overridden alarm status of the monitoring system, update the model that determines the estimated alarm status of the monitoring system.

8. The system of claim 1 , wherein the monitoring application server is configured to:

receive additional sensor data and data indicating an additional actual alarm status of the monitoring system;

apply the additional sensor data to the model to determine an additional estimated alarm status of the monitoring system;

determine that the additional estimated alarm status of the monitoring system is the same as the additional actual alarm status of the monitoring system; and

based on determining that the additional estimated alarm status of the monitoring system is the same as the additional actual alarm status of the monitoring system, maintain the additional actual alarm status of the monitoring system.

9. The system of claim 1 , wherein the monitoring application server is configured to:

receive geographic data, past user behavior data, account status data, account identification data, current account status data, and current user behavior data; and

apply the sensor data to the model that determines the estimated alarm status of the monitoring system by applying the sensor data, the geographic data, the past user behavior data, the account status data, the account identification data, the current account status data, and the current user behavior data to the model that determines the estimated alarm status of the monitoring system.

10. The system of claim 1 , wherein the monitoring application server is configured to:

receive geographic data for a user of the monitoring system; and

apply the sensor data to the model that determines the estimated alarm status of the monitoring system by applying the sensor data and the geographic data to the model that determines the estimated alarm status of the monitoring system.

11. A method comprising:

receiving, by a monitoring application server, sensor data captured by a sensor that is located at a property monitored by a monitoring system;

applying, by the monitoring application server, the sensor data to a model that determines an estimated alarm status of the monitoring system;

based on the estimated alarm status of the monitoring system, controlling, by the monitoring application server, the monitoring system;

receiving, by the monitoring application server, verified active alarm data, false active alarm data, verified inactive alarm data, and false inactive alarm data; and

training, by the monitoring application server and using machine learning, the model that determines the estimated alarm status of the monitoring system using the verified active alarm data, the false active alarm data, the verified inactive alarm data, and the false inactive alarm data.

12. The method of claim 11 , further comprising:

based on applying the sensor data to the model that determines the estimated alarm status of the monitoring system, determining a risk score of the monitoring system, the risk score indicating a likelihood that the monitoring system is at risk for an alarm;

comparing the risk score to an active alarm threshold;

based on comparing the risk score to the active alarm threshold, determining that the alarm score satisfies the active alarm threshold; and

based on determining that the risk score satisfies the active alarm threshold, determining that the estimated alarm status of the monitoring system is an estimated active alarm.

13. The method of claim 12 , further comprising:

based on applying the sensor data to the model, identifying one or more resident actions to reduce the risk score; and

providing, for output, data identifying the one or more actions.

14. The method of claim 12 , further comprising:

based on applying the sensor data to the model, identifying one or more installer actions to reduce the risk score; and

providing, for output, data identifying the one or more actions.

15. The method of claim 11 , further comprising:

based on applying the sensor data to the model that determines the estimated alarm status of the monitoring system, determining a risk score of the monitoring system, the risk score indicating a likelihood that the monitoring system is at risk for an alarm;

comparing the risk score to an inactive alarm threshold;

based on comparing the risk score to the inactive alarm threshold, determining that the risk score satisfies the inactive alarm threshold; and

based on determining that the risk score satisfies the inactive alarm threshold, determining that the estimated alarm status of the monitoring system is an estimated inactive alarm.

16. The method of claim 11 , further comprising:

receiving data indicating an actual alarm status of the monitoring system; and

determining that the estimated alarm status of the monitoring system is different from the actual alarm status of the monitoring system,

wherein controlling the monitoring system comprises overriding the actual alarm status of the monitoring system based on determining that the estimated alarm status of the monitoring system is different from the actual alarm status of the monitoring system.

17. The method of claim 16 , further comprising:

receiving, from a user, data verifying the overridden alarm status of the monitoring system; and

based on receiving, from the user, data verifying the overridden alarm status of the monitoring system, updating the model that determines the estimated alarm status of the monitoring system.

18. The method of claim 11 , further comprising:

receiving additional sensor data and data indicating an additional actual alarm status of the monitoring system;

applying the additional sensor data to the model to determine an additional estimated alarm status of the monitoring system;

determining that the additional estimated alarm status of the monitoring system is the same as the additional actual alarm status of the monitoring system; and

based on determining that the additional estimated alarm status of the monitoring system is the same as the additional actual alarm status of the monitoring system, maintaining the additional actual alarm status of the monitoring system.

19. The method of claim 11 , further comprising receiving geographic data, past user behavior data, account status data, account identification data, current account status data, and current user behavior data,

wherein applying the sensor data to the model that determines the estimated alarm status of the monitoring system comprises applying the sensor data, the geographic data, the past user behavior data, the account status data, the account identification data, the current account status data, and the current user behavior data to the model that determines the estimated alarm status of the monitoring system.

20. The method of claim 11 , further comprising receiving geographic data for a user of the monitoring system,

wherein applying the sensor data to the model that determines the estimated alarm status of the monitoring system comprises applying the sensor data and the geographic data to the model that determines the estimated alarm status of the monitoring system.