INFORMATION PROCESSING APPARATUS AND NON-TRANSITORY COMPUTER READABLE MEDIUM

1 . An information processing apparatus comprising:

a processor configured to

determine a level of load on a user in accordance with communication-related information of the user and biologically-related information of the user,

identify a factor that applies the load on the user in accordance with the level, and

output the identified factor.

2 . The information processing apparatus according to claim 1 ,

wherein the processor performs control to identify the factor by using speech information and positional information as the communication-related information and to output the factor, the speech information indicating whether or not a speech is output by the user, the positional information indicating a position of the user.

3 . The information processing apparatus according to claim 2 ,

wherein the processor performs the control to identify and output the factor in accordance with how the level of the load changes before and after the speech by the user.

4 . The information processing apparatus according to claim 1 ,

wherein the processor performs control to identify that a person applying the load on the user is the factor and to output the factor in accordance with at least one evaluation value obtained by evaluating the level of the load in a time-series fashion.

5 . The information processing apparatus according to claim 2 ,

wherein the processor performs the control to identify that a person applying the load on the user is the factor and to output the factor in accordance with at least one evaluation value obtained by evaluating the level of the load in a time-series fashion.

6 . The information processing apparatus according to claim 3 ,

wherein the processor performs the control to identify that a person applying the load on the user is the factor and to output the factor in accordance with at least one evaluation value obtained by evaluating the level of the load in a time-series fashion.

7 . The information processing apparatus according to claim 4 ,

wherein the at least one evaluation value comprises a plurality of evaluation values, and the user is one of a plurality of users, and

wherein, if the plurality of evaluation values obtained from the plurality of users are higher than or equal to a predetermined value, the processor performs the control to identify that a person applying the plurality of evaluation values higher than or equal to the predetermined value to the plurality of users is the factor and to output the factor.

8 . The information processing apparatus according to claim 5 ,

wherein the at least one evaluation value comprises a plurality of evaluation values, and the user is one of a plurality of users, and

wherein, if the plurality of evaluation values obtained from the plurality of users are higher than or equal to a predetermined value, the processor performs the control to identify that a person applying the plurality of evaluation values higher than or equal to the predetermined value to the plurality of users is the factor and to output the factor.

9 . The information processing apparatus according to claim 6 ,

wherein the at least one evaluation value comprises a plurality of evaluation values, and the user is one of a plurality of users, and

wherein, if the plurality of evaluation values obtained from the plurality of users are higher than or equal to a predetermined value, the processor performs the control to identify that a person applying the plurality of evaluation values higher than or equal to the predetermined value to the plurality of users is the factor and to output the factor.

10 . A non-transitory computer readable medium storing a program causing a computer to execute a process, the process comprising:

determining a level of load on a user in accordance with communication-related information of the user and biologically-related information of the user;

identifying a factor that applies the load on the user in accordance with the level; and

outputting the identified factor.

11 . An information processing apparatus comprising:

processing means for determining a level of load on a user in accordance with communication-related information of the user and biologically-related information of the user, identifying a factor that applies the load on the user in accordance with the level, and outputting the identified factor.