Information processing apparatus, image forming apparatus, and non-transitory computer readable medium

1. An information processing apparatus comprising:

a processor configured to

transition to a standby state upon detecting occurrence of an error on a printer that is a destination of transmission of print data, the standby state being for receiving image data for identifying a page from which printing is to be resumed,

transmit information for requesting a user experiencing suspension of the printing due to the error to obtain and transmit the image data, the information being transmitted to a terminal operated by the user,

recognize an image of the image data connected with the printer when the image data is received and identify the page from which the printing is to be resumed, and

retransmit, to the printer, print data for one or more pages starting from the identified page.

2. The information processing apparatus according to claim 1 ,

wherein the processor identifies, as the page from which the printing is to be resumed, a page subsequent to a page corresponding to the received image data.

3. The information processing apparatus according to claim 2 ,

wherein if the image of the received image data includes an entirety of a page identified from the image data, the processor identifies, as the page from which the printing is to be resumed, the page subsequent to the page corresponding to the image data.

4. The information processing apparatus according to claim 3 ,

wherein if a printing mode for allocating a plurality of pages on one side of a sheet is designated, and if the image of the received image data includes the entirety of the identified page, the processor resumes the transmission of the print data from print data corresponding to combined pages allocated on a sheet used for the page subsequent to the identified page.

5. The information processing apparatus according to claim 3 ,

wherein if a printing mode for allocating a page on both sides of a sheet is designated, and if the image of the received image data includes the entirety of the identified page, the processor resumes the transmission of the print data from print data corresponding to combined pages allocated on a sheet used for the page subsequent to the identified page.

6. The information processing apparatus according to claim 3 ,

wherein if a printing mode for allocating a plurality of pages on each of both sides of a sheet is designated, and if the image of the received image data includes the entirety of the identified page, the processor resumes the transmission of the print data from print data corresponding to combined pages allocated on a sheet used for the page subsequent to the identified page.

7. The information processing apparatus according to claim 1 ,

wherein the processor identifies a page corresponding to the received image data as the page from which the printing is to be resumed.

8. The information processing apparatus according to claim 7 ,

wherein if the image of the received image data includes part of a page identified from the image data but does not include an entirety of the identified page, the processor identifies the page corresponding to the image data as the page from which the printing is to be resumed.

9. The information processing apparatus according to claim 8 ,

wherein if a printing mode for allocating a plurality of pages on one side of a sheet is designated, and if the image of the received image data includes part of the identified page but does not include the entirety of the identified page, the processor resumes the transmission of the print data from print data corresponding to combined pages allocated on a sheet used for the identified page.

10. The information processing apparatus according to claim 8 ,

wherein if a printing mode for allocating a page on both sides of a sheet is designated, and if the image of the received image data includes part of the identified page but does not include the entirety of the identified page, the processor resumes the transmission of the print data from print data corresponding to combined pages allocated on a sheet used for the identified page.

11. The information processing apparatus according to claim 8 ,

wherein if a printing mode for allocating a plurality of pages on each of both sides of a sheet is designated, and if the image of the received image data includes part of the identified page but does not include the entirety of the identified page, the processor resumes the transmission of the print data from print data corresponding to combined pages allocated on a sheet used for the identified page.

12. The information processing apparatus according to claim 1 ,

wherein the processor transmits information for requesting a user to obtain and transmit the image data, the information being transmitted to the printer on which the occurrence of the error is detected.

13. A non-transitory computer readable medium storing a program causing a computer to execute a process comprising:

transitioning to a standby state upon detecting occurrence of an error on a printer that is a destination of transmission of print data, the standby state being for receiving image data for identifying a page from which printing is to be resumed,

transmitting information for requesting a user experiencing suspension of the printing due to the error to obtain and transmit the image data, the information being transmitted to a terminal operated by the user,

recognizing an image of the image data connected with the printer when the image data is received and identifying the page from which the printing is to be resumed, and

retransmitting, to the printer, print data for one or more pages starting from the identified page.