IP Library Granted Patent US 10,909,868
Granted Patent B2
US 10,909,868 · App. 16/921,631 · Granted Feb 2, 2021

Guiding creation of an electronic survey

Inventors: Jared Smith (Provo, UT); Milind Kopikare (Draper, UT); Daryl R Pinkal (American Fork, UT); Oliver M Hall (Provo, UT); Daan Lindhout (Seattle, WA)
Assignee: QUALTRICS, LLC
G09B7/00G09B7/02G09B7/06G06F40/174
View Patent ↗
Loading inventors, assignments & file history…
Monitor This Case
Get email alerts when status or documents change.
Order Certified Copies
Most orders are placed with the USPTO same day — all within 24 business hours.
Order via The Patent Place →
Pre-filled with this patent's details
Quick Facts
Patent No.
US 10,909,868
App. No.
16/921,631
Granted
Feb 2, 2021
Kind
B2
Abstract

This disclosure generally covers systems and methods that provide guidance to create an electronic survey. In some embodiments, the systems and methods identify and provide a suggested survey topic—with a corresponding option to create an electronic survey—based on user input. In some embodiments, the systems and methods identify and provide one or more suggested electronic survey questions based on user input. In such embodiments, the systems and methods provide, for example, components of suggested electronic survey questions, previously composed and benchmarking electronic survey questions, or suggested revisions to electronic survey questions. In addition, the systems and methods can provide entire premade electronic surveys based on receiving user input from a survey administrator.

Claims (34)

1. A method comprising:

providing, by one or more servers that support an electronic survey service, a graphical user interface for presentation on an administrator client device, the graphical user interface comprising an electronic survey template for creating one or more electronic surveys;

receiving, at the one or more servers, an electronic survey question based on user input entered within the electronic survey template;

applying natural language processing to the electronic survey question to identify multiple negative words within the electronic survey question; and

based on identifying the multiple negative words, providing, by the one or more servers for presentation within an updated graphical user interface, a suggested revision rephrasing the electronic survey question.

2. The method of claim 1 , wherein the user input entered within the electronic survey template comprises input composing the electronic survey question within the electronic survey template or input importing the electronic survey question into the electronic survey template.

3. The method of claim 1 , wherein the suggested revision rephrasing the electronic survey question removes a negative word of the multiple negative words.

4. The method of claim 1 , wherein the suggested revision rephrasing the electronic survey question changes a negative word of the multiple negative words to a positive word.

5. The method of claim 1 , wherein applying the natural language processing to the electronic survey question to identify multiple negative words comprises detecting one or more negative prefixes within the electronic survey question.

6. The method of claim 1 , further comprising providing, to the administrator client device for presentation within the updated graphical user interface, a selectable option to accept the suggested revision rephrasing the electronic survey question.

7. The method of claim 1 , further comprising providing, for presentation within the updated graphical user interface, a notification communicating that the electronic survey question is an unclear survey question.

8. A non-transitory computer readable storage medium storing instructions thereon that, when executed by at least one processor, cause a computer device to:

provide, by one or more servers that support an electronic survey service, a graphical user interface for presentation on an administrator client device, the graphical user interface comprising an electronic survey template for creating one or more electronic surveys;

receive, at the one or more servers, an electronic survey question based on user input entered within the electronic survey template;

apply natural language processing to the electronic survey question to identify multiple negative words within the electronic survey question; and

based on identifying the multiple negative words, provide, by the one or more servers for presentation within an updated graphical user interface, a suggested revision rephrasing the electronic survey question.

9. The non-transitory computer readable storage medium of claim 8 , wherein the user input entered within the electronic survey template comprises input composing the electronic survey question within the electronic survey template or input importing the electronic survey question into the electronic survey template.

10. The non-transitory computer readable storage medium of claim 8 , wherein the suggested revision rephrasing the electronic survey question removes a negative word of the multiple negative words from the electronic survey question.

11. The non-transitory computer readable storage medium of claim 8 , wherein the suggested revision rephrasing the electronic survey question changes a negative word of the multiple negative words to a positive word within the electronic survey question.

12. The non-transitory computer readable storage medium of claim 8 , wherein applying the natural language processing to the electronic survey question to identify multiple negative words comprises detecting one or more negative prefixes within the electronic survey question.

13. The non-transitory computer readable storage medium of claim 10 , further comprising instructions that, when executed by the at least one processor, cause the computer device to provide, to the administrator client device for presentation within the updated graphical user interface, a selectable option to accept the suggested revision rephrasing the electronic survey question.

14. The non-transitory computer readable storage medium of claim 10 , further comprising instructions that, when executed by the at least one processor, cause the computer device to provide, for presentation within the updated graphical user interface, a notification communicating that the electronic survey question is an unclear survey question.

15. A system comprising:

at least one processor; and

at least one non-transitory computer readable storage medium storing instructions that, when executed by the at least one processor, cause the system to:

provide, by one or more servers that support an electronic survey service, a graphical user interface for presentation on an administrator client device, the graphical user interface comprising an electronic survey template for creating one or more electronic surveys;

receive, at the one or more servers, an electronic survey question based on user input entered within the electronic survey template;

apply natural language processing to the electronic survey question to identify multiple negative words within the electronic survey question; and

based on identifying the multiple negative words, provide, by the one or more servers for presentation within an updated graphical user interface, a suggested revision rephrasing the electronic survey question.

16. The system of claim 15 , wherein the user input entered within the electronic survey template comprises input composing the electronic survey question within the electronic survey template or input importing the electronic survey question into the electronic survey template.

17. The system of claim 15 , wherein the suggested revision rephrasing the electronic survey question removes a negative word of the multiple negative words from the electronic survey question.

18. The system of claim 15 , wherein the suggested revision rephrasing the electronic survey question changes a negative word of the multiple negative words to a positive word within the electronic survey question.

19. The system of claim 15 , wherein applying the natural language processing to the electronic survey question to identify multiple negative words comprises detecting one or more negative prefixes within the electronic survey question.

20. The system of claim 15 , further comprising instructions that, when executed by the at least one processor, cause the system to provide, to the administrator client device for presentation within the updated graphical user interface, a selectable option to accept the suggested revision rephrasing the electronic survey question.

Assignments (3)
SECURITY INTEREST Recorded May 18, 2026
From: QUALTRICS, LLC; PRESS GANEY ASSOCIATES LLC; CLARABRIDGE, INC.; DELIGHTED, LLC; RIOSOFT HOLDINGS, INC.; INMOMENT, INC.; LEXALYTICS, INC.; INMOMENT RESEARCH, LLC; ALLEGIANCE SOFTWARE, INC.
To: JPMORGAN CHASE BANK, N.A., AS COLLATERAL AGENT
Reel/Frame 075583/0001 →
SECURITY INTEREST Recorded Jun 29, 2023
From: QUALTRICS, LLC; CLARABRIDGE, INC.; NEW DEBDEN MERGER SUB II LLC
To: JPMORGAN CHASE BANK, N.A., AS COLLATERAL AGENT
Reel/Frame 064162/0976 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Jul 6, 2020
From: SMITH, JARED; KOPIKARE, MILIND; PINKAL, DARYL R; HALL, OLIVER M; LINDHOUT, DAAN
To: QUALTRICS, LLC
Reel/Frame 053128/0802 →