Patent Application
Utility
App. No. 16/942,007
· Confirmation No. 3569
INTELLIGENTLY GUIDING A CUSTOMER ALONG A SERVICE ENGAGEMENT PATH USING AN AI/ML PATH GUIDANCE MODEL
Inventors:
Karthik Ranganathan, Anish Arora, Vasudev Ka, Amit Sawhney, Sathish Kumar Bikumala, Shalu Singh
Applicant:
Dell Products L. P.
Abandoned -- Failure to Respond to an Office Action
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Code | Description | Pages | ||
|---|---|---|---|---|---|
| 2025-01-15 | ABN |
Abandonment | 2 | View | |
| 2024-07-02 | CTFR |
Final Rejection | 25 | View | |
| 2024-07-02 | SRFW |
Search information including classification, databases and other search related notes | 2 | View | |
| 2024-07-02 | FWCLM |
Index of Claims | 1 | View | |
| 2024-07-02 | SRNT |
Examiner's search strategy and results | 5 | View | |
| 2024-07-02 | SRNT |
Examiner's search strategy and results | 57 | View | |
| 2024-04-26 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2024-04-26 | A... |
Amendment/Request for Reconsideration-After Non-Final Rejection | 1 | View | |
| 2024-04-26 | CLM |
Claims | 10 | View | |
| 2024-04-26 | REM |
Applicant Arguments/Remarks Made in an Amendment | 5 | View | |
| 2024-04-26 | WFEE |
Fee Worksheet (SB06) | 1 | View | |
| 2024-01-29 | CTNF |
Non-Final Rejection | 21 | View | |
| 2024-01-29 | 892 |
List of references cited by examiner | 1 | View | |
| 2024-01-29 | SRFW |
Search information including classification, databases and other search related notes | 2 | View | |
| 2024-01-29 | FWCLM |
Index of Claims | 1 | View | |
| 2024-01-29 | SRNT |
Examiner's search strategy and results | 54 | View | |
| 2024-01-29 | SRNT |
Examiner's search strategy and results | 4 | View | |
| 2024-01-12 | RCEX |
Request for Continued Examination (RCE) | 3 | View | |
| 2024-01-12 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2024-01-12 | N417.PYMT |
Electronic Fee Payment | 2 | View | |
| 2024-01-12 | AMSB |
Amendment Submitted/Entered with Filing of Continued Prosecution Application (CPA)/Request for Continued Examination(RCE) | 1 | View | |
| 2024-01-12 | CLM |
Claims | 11 | View | |
| 2024-01-12 | REM |
Applicant Arguments/Remarks Made in an Amendment | 6 | View | |
| 2024-01-12 | WFEE |
Fee Worksheet (SB06) | 1 | View | |
| 2023-10-18 | CTFR |
Final Rejection | 21 | View | |
| 2023-10-18 | 892 |
List of references cited by examiner | 1 | View | |
| 2023-10-18 | FWCLM |
Index of Claims | 1 | View | |
| 2023-10-18 | SRFW |
Search information including classification, databases and other search related notes | 2 | View | |
| 2023-10-18 | SRNT |
Examiner's search strategy and results | 5 | View | |
| 2023-10-18 | SRNT |
Examiner's search strategy and results | 33 | View | |
| 2023-07-14 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2023-07-14 | A... |
Amendment/Request for Reconsideration-After Non-Final Rejection | 1 | View | |
| 2023-07-14 | CLM |
Claims | 10 | View | |
| 2023-07-14 | REM |
Applicant Arguments/Remarks Made in an Amendment | 6 | View | |
| 2023-07-14 | WFEE |
Fee Worksheet (SB06) | 1 | View | |
| 2023-04-18 | CTNF |
Non-Final Rejection | 22 | View | |
| 2023-04-18 | SRFW |
Search information including classification, databases and other search related notes | 2 | View | |
| 2023-04-18 | FWCLM |
Index of Claims | 1 | View | |
| 2023-04-18 | SRNT |
Examiner's search strategy and results | 6 | View | |
| 2023-04-18 | SRNT |
Examiner's search strategy and results | 23 | View | |
| 2023-03-03 | RCEX |
Request for Continued Examination (RCE) | 3 | View | |
| 2023-03-03 | WFEE |
Fee Worksheet (SB06) | 2 | View | |
| 2023-03-03 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2023-03-03 | AMSB |
Amendment Submitted/Entered with Filing of Continued Prosecution Application (CPA)/Request for Continued Examination(RCE) | 1 | View | |
| 2023-03-03 | CLM |
Claims | 10 | View | |
| 2023-03-03 | REM |
Applicant Arguments/Remarks Made in an Amendment | 5 | View | |
| 2023-03-03 | WFEE |
Fee Worksheet (SB06) | 1 | View | |
| 2022-12-07 | CTFR |
Final Rejection | 19 | View | |
| 2022-12-07 | 892 |
List of references cited by examiner | 1 | View | |
| 2022-12-07 | FWCLM |
Index of Claims | 1 | View | |
| 2022-12-07 | SRFW |
Search information including classification, databases and other search related notes | 2 | View | |
| 2022-12-07 | SRNT |
Examiner's search strategy and results | 12 | View | |
| 2022-12-07 | SRNT |
Examiner's search strategy and results | 4 | View | |
| 2022-10-04 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2022-10-04 | A... |
Amendment/Request for Reconsideration-After Non-Final Rejection | 1 | View | |
| 2022-10-04 | CLM |
Claims | 9 | View | |
| 2022-10-04 | REM |
Applicant Arguments/Remarks Made in an Amendment | 5 | View | |
| 2022-07-21 | CTNF |
Non-Final Rejection | 17 | View | |
| 2022-07-21 | 892 |
List of references cited by examiner | 1 | View | |
| 2022-07-21 | FWCLM |
Index of Claims | 1 | View | |
| 2022-07-21 | SRFW |
Search information including classification, databases and other search related notes | 1 | View | |
| 2022-07-21 | SRNT |
Examiner's search strategy and results | 4 | View | |
| 2022-07-21 | SRNT |
Examiner's search strategy and results | 8 | View | |
| 2022-02-03 | NTC.PUB |
Notice of Publication | 1 | View | |
| 2020-12-23 | N570 |
Communication - Re: Power of Attorney (PTOL-308) | 1 | View | |
| 2020-12-23 | N570 |
Communication - Re: Power of Attorney (PTOL-308) | 1 | View | |
| 2020-12-18 | PA.. |
Power of Attorney | 2 | View | |
| 2020-12-18 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2020-08-06 | APP.FILE.REC |
Filing Receipt | 4 | View | |
| 2020-08-06 | WFEE |
Fee Worksheet (SB06) | 1 | View | |
| 2020-07-29 | SCORE |
Placeholder sheet indicating presence of supplemental content in Supplemental Complex Repository for Examiners(SCORE) | 1 | View | |
| 2020-07-29 | PA.. |
Power of Attorney | 2 | View | |
| 2020-07-29 | OATH |
Oath or Declaration filed | 12 | View | |
| 2020-07-29 | SPEC |
Specification | 17 | View | |
| 2020-07-29 | CLM |
Claims | 6 | View | |
| 2020-07-29 | ABST |
Abstract | 1 | View | |
| 2020-07-29 | DRW.NONBW |
Drawings-other than black and white line drawings | 9 | View | |
| 2020-07-29 | WFEE |
Fee Worksheet (SB06) | 2 | View | |
| 2020-07-29 | N417 |
Electronic Filing System Acknowledgment Receipt | 3 | View | |
| 2020-07-29 | ADS |
Application Data Sheet | 10 | View | |
| 2020-07-29 | DRW.SUPP |
Drawings-black and white line and/or other drawings | — | View |
Inventors
Karthik Ranganathan
Round Rock, TX
Anish Arora
Round Rock, TX
Vasudev Ka
Bangalore, INDIA
Amit Sawhney
Round Rock, TX
Sathish Kumar Bikumala
Round Rock, TX
Shalu Singh
Round Rock, TX
Attorneys & Agents of Record
Classification
USPC
705/304
G06Q30/016
G06N20/00
G06F18/24
Prosecution
- Examiner
- PRATT, EHRIN LARMONT
- Art Unit
- 3629
- Customer No.
- 24227
- Docket No.
- 120364.01
- Confirmation No.
- 3569
Publication
- Pub. No.
- US20220036369A1
- Pub. Date
- 2022-02-03
No related applications found.
RELEASE OF SECURITY INTEREST IN PATENTS PREVIOUSLY RECORDED AT REEL/FRAME (053578/0183)
Recorded 2022-06-10
RELEASE OF SECURITY INTEREST IN PATENTS PREVIOUSLY RECORDED AT REEL/FRAME (053574/0221)
Recorded 2022-06-10
RELEASE OF SECURITY INTEREST IN PATENTS PREVIOUSLY RECORDED AT REEL/FRAME (053573/0535)
Recorded 2022-06-10
RELEASE OF SECURITY INTEREST AT REEL 053531 FRAME 0108
Recorded 2021-11-02
SECURITY INTEREST
Recorded 2020-08-21
SECURITY INTEREST
Recorded 2020-08-21
SECURITY INTEREST
Recorded 2020-08-21
SECURITY AGREEMENT
Recorded 2020-08-18
from
ARORA, ANISH,
BIKUMALA, SATHISH KUMAR,
KA, VASUDEV,
RANGANATHAN, KARTHIK,
SINGH, SHALU,
SAWHNEY, AMIT
ASSIGNMENT OF ASSIGNOR'S INTEREST
Recorded 2020-07-30
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Quick Facts
- App. No.
- 16/942,007
- Filed
- 2020-07-29
- Pub. No.
- US20220036369A1
- Examiner
- PRATT, EHRIN LARMONT
- Art Unit
- 3629
External Links