System and method for analyzing messages and initiating communication sessions
Systems and methods are described herein for analyzing messages and other information provided in relation to a web communication, a mobile application communication session, a phone communication, or another type of communication. For example, a system and method are provided for initiating a text message communication session between an agent and a user. A two-way communication session may be facilitated between the user and the agent. A mobile telephone number disclosed by the user during the two-way communication session may be detected, and a text message communication session between the user and the agent may be initiated if a mobile telephone number was detected. Availability status associated with a provider of items or services may also be analyzed to determine an agent for communicating with the user.
1. A computer-implemented method comprising:
facilitating a two-way communication session between an agent device and a user computing device;
automatically analyzing one or more messages exchanged during the two-way communication session, wherein analyzing is performed using pattern recognition;
automatically detecting a telephone number from the one or more messages exchanged during the two-way communication session, wherein detecting is performed using the pattern recognition;
dynamically determining whether the telephone number is a mobile telephone number; and
automatically facilitating an agent initiated text communication between the agent device and the user computing device when the telephone number is determined to be the mobile telephone number, wherein automatically facilitating the agent initiated text communication includes generating a provider proxy interface associated with a provider proxy, the provider proxy interface including an indicator associated with determining that the telephone number is the mobile telephone number.
2. The computer-implemented method of claim 1 , wherein determining whether the telephone number is the mobile telephone number further comprises:
transmitting the telephone number; and
receiving provided information about the telephone number indicating whether the telephone number is the mobile telephone number.
3. The computer-implemented method of claim 1 , wherein determining whether the telephone number is the mobile telephone number further comprises:
transmitting a query including the telephone number, wherein when the query is received at an independent information service, the independent information service generates provided information about the telephone number indicating whether the telephone number is the mobile telephone number; and
receiving provided information about the telephone number.
4. The computer-implemented method of claim 1 , wherein automatically facilitating the agent initiated text communication further comprises:
prepopulating a request to consent to the agent initiated text communication; and
transmitting the request to consent to the agent initiated text communication.
5. The computer-implemented method of claim 1 , wherein automatically facilitating the agent initiated text communication further comprises:
prepopulating a provider proxy name associated with the agent initiated text communication; and
receiving consent to text based communications associated with the agent initiated text communication.
6. The computer-implemented method of claim 1 , wherein the agent initiated text communication is a Multimedia Messaging Service (MMS) communication.
7. A system, comprising:
a memory; and
one or more processors coupled to the memory, the one or more processors configured to perform operations including:
facilitating a two-way communication session between an agent device and a user computing device;
automatically analyzing one or more messages exchanged during the two-way communication session, wherein analyzing is performed using pattern recognition;
automatically detecting a telephone number from the one or more messages exchanged during the two-way communication session, wherein detecting is performed using the pattern recognition;
dynamically determining whether the telephone number is a mobile telephone number; and
automatically facilitating an agent initiated text communication between the agent device and the user computing device when the telephone number is determined to be the mobile telephone number, wherein automatically facilitating the agent initiated text communication includes generating a provider proxy interface associated with a provider proxy, the provider proxy interface including an indicator associated with determining that the telephone number is the mobile telephone number.
8. The system of claim 7 , wherein determining whether the telephone number is the mobile telephone number further comprises:
transmitting the telephone number; and
receiving provided information about the telephone number indicating whether the telephone number is the mobile telephone number.
9. The system of claim 7 , wherein determining whether the telephone number is the mobile telephone number further comprises:
transmitting a query including the telephone number, wherein when the query is received at an independent information service, the independent information service generates provided information about the telephone number indicating whether the telephone number is the mobile telephone number; and
receiving provided information about the telephone number.
10. The system of claim 7 , wherein automatically facilitating the agent initiated text communication further comprises:
prepopulating a request to consent to the agent initiated text communication; and
transmitting the request to consent to the agent initiated text communication.
11. The system of claim 7 , wherein automatically facilitating the agent initiated text communication further comprises:
prepopulating a provider proxy name associated with the agent initiated text communication; and
receiving consent to text based communications associated with the agent initiated text communication.
12. The system of claim 7 , wherein the agent initiated text communication is a Multimedia Messaging Service (MMS) communication.
13. A non-transitory computer readable medium comprising instructions that, when executed by one or more processors of a device, cause the device to perform operations comprising:
facilitating a two-way communication session between an agent device and a user computing device;
automatically analyzing one or more messages exchanged during the two-way communication session, wherein analyzing is performed using pattern recognition;
automatically detecting a telephone number from the one or more messages exchanged during the two-way communication session, wherein detecting is performed using the pattern recognition;
dynamically determining whether the telephone number is a mobile telephone number; and
automatically facilitating an agent initiated text communication between the agent device and the user computing device when the telephone number is determined to be the mobile telephone number, wherein automatically facilitating the agent initiated text communication includes generating a provider proxy interface associated with a provider proxy, the provider proxy interface including an indicator associated with determining that the telephone number is the mobile telephone number.
14. The non-transitory computer readable medium of claim 13 , wherein determining Whether the telephone number is the mobile telephone number farther comprises:
transmitting the telephone number; and
receiving provided information about the telephone number indicating whether the telephone number is the mobile telephone number.
15. The non-transitory computer readable medium of claim 13 , wherein determining whether the telephone number is the mobile telephone number further comprises:
transmitting a query including the telephone number; wherein when the query is received at an independent information service, the independent information service generates provided information about the telephone number indicating if the telephone number is the mobile telephone number; and
receiving provided information about the telephone number.
16. The non-transitory computer readable medium of claim 13 , wherein automatically facilitating the agent initiated text communication further comprises:
prepopulating a request to consent to the agent initiated text communication; and
transmitting the request to consent to the agent initiated text communication.
17. The non-transitory computer readable medium of claim 13 , wherein automatically facilitating the agent initiated text communication further comprises:
prepopulating a provider proxy name associated with the agent initiated text communication; and
receiving consent to text based communications associated with the agent initiated text communication.
18. The non-transitory computer readable medium of claim 13 , wherein the agent initiated text communication is a Multimedia Messaging Service (MMS) communication.