Publish and subscribe call center architecture
An example operation may include one or more of receiving an audio file from a public safety answering point (PSAP), the audio file comprising a recording of a telephone call, converting the audio file into a text file that comprises a transcript of the telephone call, identifying a keyword within the text file that is associated with a topic, and transmitting a portion of the text file of the telephone call to one or more subscribers that have registered with the topic.
1. An apparatus in a communication network, the apparatus comprising:
a memory that stores a program; and
a processor configured to execute the program to
receive an audio file from a public safety answering point (PSAP), the audio file comprising a recording of a call,
convert the audio file into a text file that comprises a transcript of the call,
identify a keyword within the text file that is associated with a topic,
transmit a portion of the text file to one or more subscribers that have registered with the topic, and
generate a data structure comprising identifiers of a plurality of topics.
2. The apparatus of claim 1 , wherein the audio file comprises a plurality of packets of a Voice over Internet Protocol (VoIP) call between the PSAP and a caller.
3. The apparatus of claim 1 , wherein the processor is configured to:
receive a plurality of audio files from a plurality of different PSAPs,
convert each audio file of the plurality of audio files into a text file, and
filter the text files for the keyword.
4. The apparatus of claim 1 , wherein the processor is configured to receive the audio file from the PSAP via an application programming interface (API) of a cloud platform.
5. The apparatus of claim 1 , wherein the processor is configured to output a display of a subset of the text file of the call to the one or more subscribers.
6. The apparatus of claim 1 , wherein the processor is configured to output a link to one or more of the text file or a recording of the call to the one or more subscribers.
7. A method, comprising:
receiving, by an apparatus in a communication network, an audio file from a public safety answering point (PSAP), the audio file comprising a recording of a telephone call;
converting the audio file into a text file that comprises a transcript of the call;
identifying a keyword within the text file that is associated with a topic;
transmitting a portion of the text file to one or more subscribers that have registered with the topic; and
generating a data structure comprising identifiers of a plurality of topics and identifiers of applications that are registered with the plurality of topics.
8. The method of claim 7 , wherein the audio file comprises a plurality of packets of a Voice over Internet Protocol (VoIP) call between the PSAP and a caller.
9. The method of claim 7 , wherein the receiving comprises:
receiving a plurality of audio files from a plurality of different PSAPs;
converting each audio file of the plurality of audio files into a text file; and
filtering the text files for the keyword.
10. The method of claim 7 , wherein the receiving comprises:
receiving the audio file from the PSAP via an application programming interface (API) of a cloud platform.
11. The method of claim 7 , wherein the transmitting comprises:
displaying a subset of the text file of the call to the one or more subscribers.
12. The method of claim 7 , wherein the transmitting comprises outputting a link to one or more of the text file or a recording of the call to the one or more subscribers.
13. A non-transitory, computer-readable medium comprising one or more instructions that, when executed by a processor of a host system, cause the processor to perform operations comprising:
receiving an audio file from a public safety answering point (PSAP), the audio file comprising a recording of a call;
converting the audio file into a text file that comprises a transcript of the call;
identifying a keyword within the text file that is associated with a topic;
transmitting a portion of the text file to one or more subscribers that have registered with the topic; and
generating a data structure comprising identifiers of a plurality of topics and identifiers of applications that are registered with the plurality of topics.
14. The non-transitory, computer-readable medium of claim 13 , wherein the audio file comprises a plurality of packets of a Voice over Internet Protocol (VoIP) call between the PSAP and a caller.
15. The non-transitory, computer-readable medium of claim 13 , wherein the receiving comprises:
receiving a plurality of audio files from a plurality of different PSAPs;
converting each audio file of the plurality of audio files into a text file; and
filtering the text files for the keyword.
16. The non-transitory, computer-readable medium of claim 13 , wherein the receiving comprises:
receiving the audio file from the PSAP via an application programming interface (API) of a cloud platform.
17. The apparatus of claim 1 , wherein the processor is configured to identify the one or more subscribers having identifiers paired with respective identifiers of the plurality of topics.
18. The method of claim 7 , further comprising:
identifying the one or more subscribers having identifiers that are paired with respective identifiers of the plurality of topics.
19. The non-transitory, computer-readable medium of claim 13 , the operations further comprising:
identifying the one or more subscribers having identifiers that are paired with respective identifiers of the plurality of topics.