Development system and method
A method, computer program product, and computing system for enabling a user to select a plurality of functional modules from a library of functional modules; enabling the user to arrange the plurality of functional modules to form a conversational application; and effectuating a testing procedure on at least a portion of the conversational application.
1. A computer-implemented method, executed on a computing device, comprising:
enabling a user to select a plurality of functional modules from a library of functional modules;
enabling the user to arrange the plurality of functional modules to form a conversational application that includes a design flow of the functional modules arranged to form the conversational application, wherein the conversational application is an omnichannel conversational application; and
effectuating a testing procedure on at least a portion of the conversational application by selecting a path through at least a portion of the design flow;
enabling an end user to initiate a session of the omnichannel conversational application in a first channel; and
switching subsequently the session of the omnichannel conversational application to the at least a second channel.
2. The computer-implemented method of claim 1 wherein the conversational application includes one or more of:
a multi-channel conversational application; and
a multi-modality conversational application.
3. The computer-implemented method of claim 2 wherein the multi-channel conversational application includes one or more of:
an IVR channel;
an SMS channel;
a mobile-based channel; and
a web-based channel.
4. The computer-implemented method of claim 2 wherein the multi-modality conversational application includes one or more of:
an audio-based communication modality; and
a visual-based communication modality.
5. The computer-implemented method of claim 1 wherein the testing procedure is a predefined testing procedure.
6. The computer-implemented method of claim 1 wherein the testing procedure is a user-defined testing procedure.
7. The computer-implemented method of claim 6 further comprising:
enabling the user to define the user-defined testing procedure.
8. The computer-implemented method of claim 1 wherein the library of functional modules includes:
one or more predefined functional modules; and
one or more user-defined functional modules.
9. The computer-implemented method of claim 8 further comprising:
enabling the user to define the one or more user-defined functional modules.
10. The computer-implemented method of claim 1 wherein enabling the user to arrange the plurality of functional modules to form a conversational application includes:
enabling the user to visually arrange the plurality of functional modules to form a conversational application.
11. A computer program product residing on a non-transitory computer readable medium having a plurality of instructions stored thereon which, when executed by a processor, cause the processor to perform operations comprising:
enabling a user to select a plurality of functional modules from a library of functional modules;
enabling the user to arrange the plurality of functional modules to form a conversational application that includes a design flow of the functional modules arranged to form the conversational application, wherein the conversational application is an omnichannel conversational application; and
effectuating a testing procedure on at least a portion of the conversational application by selecting a path through at least a portion of the design flow;
enabling an end user to initiate a session of the omnichannel conversational application in a first channel; and
switching subsequently the session of the omnichannel conversational application to the at least a second channel.
12. The computer program product of claim 11 wherein the conversational application includes one or more of:
a multi-channel conversational application; and
a multi-modality conversational application.
13. The computer program product of claim 12 wherein the multi-channel conversational application includes one or more of:
an IVR channel;
an SMS channel;
a mobile-based channel; and
a web-based channel.
14. The computer program product of claim 12 wherein the multi-modality conversational application includes one or more of:
an audio-based communication modality; and
a visual-based communication modality.
15. The computer program product of claim 11 wherein the testing procedure is a predefined testing procedure.
16. The computer program product of claim 11 wherein the testing procedure is a user-defined testing procedure.
17. The computer program product of claim 16 further comprising:
enabling the user to define the user-defined testing procedure.
18. The computer program product of claim 11 wherein the library of functional modules includes:
one or more predefined functional modules; and
one or more user-defined functional modules.
19. The computer program product of claim 18 further comprising:
enabling the user to define the one or more user-defined functional modules.
20. The computer program product of claim 11 wherein enabling the user to arrange the plurality of functional modules to form a conversational application includes:
enabling the user to visually arrange the plurality of functional modules to form a conversational application.
21. A computing system including a processor and memory configured to perform operations comprising:
enabling a user to select a plurality of functional modules from a library of functional modules;
enabling the user to arrange the plurality of functional modules to form a conversational application that includes a design flow of the functional modules arranged to form the conversational application, wherein the conversational application is an omnichannel conversational application; and
effectuating a testing procedure on at least a portion of the conversational application by selecting a path through at least a portion of the design flow;
enabling an end user to initiate a session of the omnichannel conversational application in a first channel; and
switching subsequently the session of the omnichannel conversational application to the at least a second channel.
22. The computing system of claim 21 wherein the conversational application includes one or more of:
a multi-channel conversational application; and
a multi-modality conversational application.
23. The computing system of claim 22 wherein the multi-channel conversational application includes one or more of:
an IVR channel;
an SMS channel;
a mobile-based channel; and
a web-based channel.
24. The computing system of claim 22 wherein the multi-modality conversational application includes one or more of:
an audio-based communication modality; and
a visual-based communication modality.
25. The computing system of claim 21 wherein the testing procedure is a predefined testing procedure.
26. The computing system of claim 21 wherein the testing procedure is a user-defined testing procedure.
27. The computing system of claim 26 further comprising:
enabling the user to define the user-defined testing procedure.
28. The computing system of claim 21 wherein the library of functional modules includes:
one or more predefined functional modules; and
one or more user-defined functional modules.
29. The computing system of claim 28 further comprising:
enabling the user to define the one or more user-defined functional modules.
30. The computing system of claim 21 wherein enabling the user to arrange the plurality of functional modules to form a conversational application includes:
enabling the user to visually arrange the plurality of functional modules to form a conversational application.