Fraud detection system and method

1. A computer-implemented method, executed on a computing device, comprising:

receiving input information concerning a conversation between a caller and a recipient, wherein the conversation includes one or more of a voice-based conversation between the caller and the recipient that is transcribed into text and a text-based conversation between the caller and the recipient;

processing the input information to assess a fraud-threat-level of a plurality of fraud-threat-levels, wherein processing the input information to determine a fraud-threat-level includes determining if the input information is indicative of fraudulent behavior by comparing biometric information of one of a word and a phrase of the input information to a plurality of fraudulent behaviors and a plurality of legitimate non-fraudulent behaviors;

defining a targeted response from the recipient to be effectuated against the caller based, at least in part, upon the fraud-threat-level assessed, wherein each fraud-threat-level of the plurality of fraud-threat-levels is associated with a different targeted response from the recipient to be effectuated against the caller, wherein the targeted response is intended to refine the assessed fraud-threat-level; and

effectuating the targeted response.

2. The computer-implemented method of claim 1 wherein the input information further includes one or more of:

a caller conversation portion transcribed into the text; and

a recipient conversation portion transcribed into the text.

3. The computer-implemented method of claim 1 wherein effectuating the targeted response includes one or more of:

allowing the conversation to continue;

asking a question of the caller;

prompting the recipient to ask a question of the caller;

effecting a transfer from the recipient to a third-party; and

ending the conversation between the caller and the recipient.

4. The computer-implemented method of claim 1 wherein the plurality of fraudulent behaviors includes a plurality of empirically-defined fraudulent behaviors.

5. The computer-implemented method of claim 4 wherein the plurality of empirically-defined fraudulent behaviors are defined via AI/ML processing of information concerning a plurality of earlier conversations.

6. A computer program product residing on a computer readable medium having a plurality of instructions stored thereon which, when executed by a processor, cause the processor to perform operations comprising:

receiving input information concerning a conversation between a caller and a recipient, wherein the conversation includes one or more of a voice-based conversation between the caller and the recipient that is transcribed into text and a text-based conversation between the caller and the recipient;

processing the input information to assess a fraud-threat-level of a plurality of fraud-threat-levels, wherein processing the input information to determine a fraud-threat-level includes determining if the input information is indicative of fraudulent behavior by comparing biometric information of one of a word and a phrase of the input information to a plurality of fraudulent behaviors and a plurality of legitimate non-fraudulent behaviors;

defining a targeted response from the recipient to be effectuated against the caller based, at least in part, upon the fraud-threat-level assessed, wherein each fraud-threat-level of the plurality of fraud-threat-levels is associated with a different targeted response from the recipient to be effectuated against the caller, wherein the targeted response is intended to refine the assessed fraud-threat-level; and

effectuating the targeted response.

7. The computer program product of claim 6 wherein the input information further includes one or more of:

a caller conversation portion transcribed into the text; and

a recipient conversation portion transcribed into the text.

8. The computer program product of claim 6 wherein effectuating the targeted response includes one or more of:

allowing the conversation to continue;

asking a question of the caller;

prompting the recipient to ask a question of the caller;

effecting a transfer from the recipient to a third-party; and

ending the conversation between the caller and the recipient.

9. The computer program product of claim 6 wherein the plurality of fraudulent behaviors includes a plurality of empirically-defined fraudulent behaviors.

10. The computer program product of claim 9 wherein the plurality of empirically-defined fraudulent behaviors are defined via AI/ML processing of information concerning a plurality of earlier conversations.

11. A computing system including a processor and memory configured to perform operations comprising:

receiving input information concerning a conversation between a caller and a recipient, wherein the conversation includes one or more of a voice-based conversation between the caller and the recipient that is transcribed into text and a text-based conversation between the caller and the recipient;

processing the input information to assess a fraud-threat-level of a plurality of fraud-threat-levels, wherein processing the input information to determine a fraud-threat-level includes determining if the input information is indicative of fraudulent behavior by comparing biometric information of one of a word and a phrase of the input information to a plurality of fraudulent behaviors and a plurality of legitimate non-fraudulent behaviors;

defining a targeted response from the recipient to be effectuated against the caller based, at least in part, upon the fraud-threat-level assessed, wherein each fraud-threat-level of the plurality of fraud-threat-levels is associated with a different targeted response from the recipient to be effectuated against the caller, wherein the targeted response is intended to refine the assessed fraud-threat-level; and

effectuating the targeted response.

12. The computing system of claim 11 wherein the input information further includes one or more of:

a caller conversation portion transcribed into the text; and

a recipient conversation portion transcribed into the text.

13. The computing system of claim 11 wherein effectuating the targeted response includes one or more of:

allowing the conversation to continue;

asking a question of the caller;

prompting the recipient to ask a question of the caller;

effecting a transfer from the recipient to a third-party; and

ending the conversation between the caller and the recipient.

14. The computing system of claim 11 wherein the plurality of fraudulent behaviors includes a plurality of empirically-defined fraudulent behaviors.

15. The computing system of claim 14 wherein the plurality of empirically-defined fraudulent behaviors are defined via AI/ML processing of information concerning a plurality of earlier conversations.