Method for configuring casino operations
Embodiments of the present invention are directed to a method of optimizing at least one performance variable, such as revenue or profitability, indicative of the performance of a casino. An initial set of operating parameters is set. At least one environmental variable, such as traffic, weather, time, cost of transportation, etc. are monitored as is the performance variable. An artificial intelligence program changes operating parameters, such as player-tracking rewards, bonuses, comps, advertising, etc. The program determines the effect of the change, and further changes the operating parameter as a function of the effect and the environmental variable.
1. A gaming system located at a first casino comprising: a plurality of electronic gaming machines, each of which includes:
a non-transitory memory device configured to store computer-readable instructions to facilitate play of the electronic gaming machine, an accepting device configured to engage a physical item associated with a monetary value, the monetary value establishing a credit balance that is decreasable based on at least wagering activity,
at least one meter to track at least one of play or awards on the gaming machine,
and a cashout device for redeeming the credit balance in response to actuation of a cashout button;
a network operatively connecting the gaming machines on which data from the at least one meter is transmitted to a database;
at least one computer processor operatively connected to the network, the at least one processor configured to:
implement a promotion program via commands sent over the network to at least some of the electronic gaming machines at the first casino, the promotion program including at least one of: (a) a bonus for at least one of the electronic gaming machines while the promotion is in effect, (b) changing the payback percentage of at least one of the electronic gaming machines while the promotion is in effect, or (c) changing the game configuration of at least one of the electronic gaming machines while the promotion is in effect;
monitor a global computer network for at least one of promotions or inducements offered by a second casino that competes with the first casino;
determine a change to the promotion program at the first casino as a function of the meter data and the monitored promotions or inducements offered by the second casino;
generate an automated command that reflects the change;
transmit the automated command over the network to the at least some of the electronic gaming machines; and
change the promotion program responsive to the automated command.
2. The gaming system of claim 1 wherein the at least one processor is further configured to store a marketing budget in a memory that is operatively connected to the network.
3. The gaming system of claim 2 wherein the at least one processor is further configured to determine the change to the promotion program at the first casino as a function of the marketing budget.
4. The gaming system of claim 1 wherein the at least one processor is further configured to determine the change to the promotion program at the first casino as a function of information in at least one of a player tracking database or a customer relationship database.
5. At least one non-transitory computer readable medium that stores a plurality of instructions, which when executed by at least one processor, causes the at least one processor to:
implement a promotion program that includes at least one promotion at a first casino having a plurality of electronic gaming machines connected to a network, the promotion program including at least one of: (a) a bonus for at least one of the electronic gaming machines while the at least one promotion is in effect, (b) paying a multiple of a jackpot for at least one of the electronic gaming machines while the promotion is in effect, (c) changing the payback percentage of at least one of the electronic gaming machines while the promotion is in effect, or (d) changing the game configuration of at least one of the electronic gaming machines while the promotion is in effect;
accumulate data related to the financial performance of the first casino from at least one
meter associated with each of at least some of the electronic gaming machines;
transmit the financial data over the network to a computing device operatively connected to the network;
store the financial data in a memory operatively connected to the computing device; monitor, via a computer process, a global computer network for at least one of promotions or inducements offered by a second casino that competes with the first casino; determine, via a computer process operatively connected to the network, a change to the promotion program at the first casino as a function of the financial data and the monitored promotions or inducements offered by the second casino;
automatically, via a computer process operatively connected to the network, generate a command that reflects the change;
transmit the command over the network; and
change the promotion program responsive to the command.
6. The least one non-transitory computer readable medium of claim 5 wherein the plurality of instructions, when executed by at the least one processor, further causes the at least one processor to store a marketing budget in a memory that is operatively connected to the network.
7. The least one non-transitory computer readable medium of claim 6 wherein the plurality of instructions, when executed by the at least one processor, further causes the promotion program to determine the change to the promotion program as a function of the marketing budget.
8. The least one non-transitory computer readable medium of claim 5 wherein the plurality of instructions, when executed by the at least one processor, further causes the promotion program to determine the change to the promotion program as a function of information in at least one of a player tracking database or a customer relationship database.
9. At least one non-transitory computer readable medium that stores a plurality of instructions, which when executed by at least one processor, causes the at least one processor to: accumulate data related to the financial performance of a first casino from at least one meter associated with each of at least some of a plurality of electronic gaming machines connected to a network;
transmit the financial data over the network to a computing device operatively connected to the network;
store the financial data in a memory operatively connected to the computing device; monitor, via a computer process, a global computer network for at least one of promotions or inducements offered by a second casino that competes with the first casino; determine, via a computer process, a change to advertising offered by the first casino in at least one of print media, broadcast media, direct mail, or electronic communication, the change being determined as a function of the financial data and the monitored promotions or inducements offered by the second casino;
automatically, via a computer process, generate a command that reflects the advertising change;
transmit the command to a computing device that controls an advertising venue;
automatically change the advertising responsive to the command; and
store at least an advertising budget in a memory that is operatively connected to the network and wherein the change to advertising is further a function of the advertising budget.
10. The least one non-transitory computer readable medium of claim 9 wherein the advertising venue comprises advertising on a global computer network.
11. The least one non-transitory computer readable medium of claim 10 wherein the advertising on the global computer network further includes at least one of banner ads on websites or direct emailing.
12. The least one non-transitory computer readable medium of claim 9 wherein the advertising venue comprises at least one of broadcast radio, broadcast television, cable providers, satellite providers, print media, or phone advertising including delivery by voice or text on telephone or cellular network.
13. The least one non-transitory computer readable medium of claim 9 wherein the change to advertising comprises at least one of advertising a promotion at the first casino or
changing advertising of a promotion at the first casino.
14. The least one non-transitory computer readable medium of claim 9 wherein the plurality of instructions, when executed by the at least one processor, further causes the at least one processor to determine the change to advertising offered by the first casino as a function of
the cost of the advertising.
15. The least one non-transitory computer readable medium of claim 9 wherein the change to advertising comprises an electronic message to an entity or person responsible for the advertising.
16. The least one non-transitory computer readable medium of claim 9 wherein the plurality of instructions, when executed by the at least one processor, further causes the at least one processor to determine the change to advertising offered by the first casino as a function of information in at least one of a player tracking database or a customer relationship database.