IP Library Granted Patent US 11,363,145
Granted Patent B2
US 11,363,145 · App. 17/094,399 · Granted Jun 14, 2022

Methods for linking recommendations

Inventor: Guy R. Langley (San Antonio, TX)
Assignee: United Services Automobile Association
H04M3/5191G06Q30/0281H04L65/4015H04L65/4053H04L67/38H04M3/5133H04M2203/357
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Quick Facts
Patent No.
US 11,363,145
App. No.
17/094,399
Granted
Jun 14, 2022
Kind
B2
Abstract

A computer-implemented method and system for enhancing interaction between a customer and a customer service representative of a company. D related to the customer is stored and received at a computer operated by the company, wherein the data can include a customer name, a customer address and a customer number. A telephonic interaction is preferably commenced between the customer and the customer service representative and a Web session is preferably commenced on a Web site for a client computer of the customer service representative. At least a part of the data is displayed on a workstation of the customer service representative as a first Web page, wherein the first Web page includes at least one selectable link to a second Web page. At least one selectable link is selected by the customer service representative to display the second Web page.

Claims (38)

1. A computer-implemented method for sharing computer screen content between a first computer having a display and at least a second computer having a display, comprising the steps of:

providing on the first computer a display defined with first and second sections;

providing content in the second section that is only accessible by a user of the first computer which content includes data provided by the first computer user; and

moving, at the instruction of the first computer user, selected content from the second section to the first section of the first computer so as to be shared and viewable as web page content on the at least second computer.

2. The computer-implemented method as recited in claim 1 , wherein the content in the second section that is only accessible by a user of the first computer is generated by the first computer based upon interaction between the first computer user and a user of the at least second computer.

3. The computer-implemented method as recited in claim 1 , wherein the content provided in the second section by the user of the first computer is based upon telephonic interaction between the first computer user and a user of at least a second computer.

4. The computer-implemented method as recited in claim 1 , wherein the content provided in the second section by the user of the first computer is based upon online interaction between the first computer user and a user of at least a second computer.

5. The computer implemented method of claim 1 , further including:

receiving and storing data related to the at least second computer user at the first computer; and

commencing telephonic interaction between respective users of each first and at least second computer in association with the data received and stored at the first computer.

6. The computer implemented method of claim 1 , further including:

commencing a Web session on a Web site for the first computer;

displaying at least a part of the data on the first computer as a first Web page, wherein the first Web page includes at least one selectable link to a second Web page; and;

selecting the at least one selectable link by the first computer user to display the second Web page.

7. The computer-implemented method of claim 6 , wherein the first Web page includes a plurality of links.

8. The computer-implemented method of claim 7 , wherein the first Web page includes a link to transfer responsibility for the interaction to another user of the first computer.

9. The computer-implemented method of claim 7 , wherein the first Web page includes a link to create follow-up items.

10. The computer-implemented method of claim 7 , wherein the second Web page is auto-populated with the data.

11. The computer-implemented method of claim 1 , wherein the first and at least second computer are coupled to one another via the Internet.

12. A computer system comprising:

memory storing data, applications and software modules; and

a processor connected to the memory and configured to:

provide a display associated with the computer system defined by first and second sections;

provide content in the second section accessible only by a user of the computer system which content includes data provided by the user of the computer system; and

move, at the instruction of the computer system user, selected content from the second section to the first section so as to be shared and viewable as web page content on the at least one other computer.

13. The computer system as recited in claim 12 , wherein the content in the second section that is only accessible by the user of the computer system is generated by the computer system based upon interaction between the user of the computer system and a user of the at least one other computer.

14. The computer system as recited in claim 12 , wherein the content provided in the second section by the user of the first computer is based upon telephonic interaction between the first computer user and a user of at least a second computer.

15. The computer system as recited in claim 12 , wherein the content provided in the second section by the user of the first computer is based upon online interaction between the first computer user and a user of at least a second computer.

16. The computer system of claim 12 , wherein the processor is further configured to:

receive and store data related to the user of at least one other computer at the first computer; and

commence telephonic interaction between respective users of each the computer system and at least one other computer in association with the data received and stored at the first computer.

17. The computer system of claim 12 , wherein the processor is further configured to:

commence a Web session on a Web site for the computer system;

display at least a part of the data on the computer system as a first Web page, wherein the first Web page includes at least one selectable link to a second Web page; and;

select the at least one selectable link by the computer system user to display the second Web page.

18. The computer system of claim 17 , wherein the computer system and at least one other computer are coupled to one another via the Internet.

19. The computer system of claim 17 , wherein the first Web page includes a plurality of links.

20. The computer system of claim 17 , wherein the first Web page includes a link to transfer responsibility for the interaction to another user of the computer system.

Continuity (7)
Continuation 16884988 · May 27, 2020
Continuation 16660434 · Oct 22, 2019
Continuation 16373142 · Apr 2, 2019
Continuation 16154998 · Oct 9, 2018
Continuation 14854559 · Sep 15, 2015
Provisional Application 62051722 · Sep 17, 2014
Related Publication 20210092171A1 · Mar 25, 2021