IP Library Granted Patent US 11,153,252
Granted Patent B1
US 11,153,252 · App. 17/105,165 · Granted Oct 19, 2021

Communication mailbox availability notification

Inventors: Pragati Dhumal (Pune, IN); Tanvi Sharma (Pune, IN); Navanath Navaskar (Pune, IN)
Assignee: Avaya Management L.P.
H04L51/30H04L51/22H04L51/32
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Quick Facts
Patent No.
US 11,153,252
App. No.
17/105,165
Granted
Oct 19, 2021
Kind
B1
Abstract

A method for notifying a sender of a communication message that a communication mailbox of a recipient is available includes determining a status of the communication mailbox of the recipient, wherein the status includes an available status or an unavailable status. The method also includes receiving an indication that the communication message from the sender was undeliverable to the communication mailbox of the recipient when the status of the communication mailbox of the recipient is in the unavailable status. Moreover, the method includes sending a notification to the sender when the status of the communication mailbox of the recipient changes from the unavailable status to the available status.

Claims (33)

1. A method for notifying a sender of a communication message that a communication mailbox of a recipient is available, comprising:

determining a status of the communication mailbox of the recipient, wherein the status includes an available status or an unavailable status based on a capacity of the communication mailbox of the recipient to receive communication messages;

receiving an indication that the communication message from the sender was undeliverable to the communication mailbox of the recipient when the status of the communication mailbox is in the unavailable status;

sending a first notification to the sender when the status of the communication mailbox of the recipient changes from the unavailable status to the available status indicating that the communication mailbox of the recipient has the capacity to receive the communication messages; and

offering the sender an opportunity to subscribe to being notified when the status of the communication mailbox of the recipient changes from the unavailable status to the available status, after receiving the indication that the communication message was undeliverable to the communication mailbox of the recipient.

2. The method according to claim 1 , further comprising sending a second notification to the recipient that the communication message was undeliverable to the communication mailbox of the recipient.

3. The method according to claim 2 , further comprising sending the second notification to the recipient using a different message format than the communication message.

4. The method according to claim 1 , further comprising sending the first notification to the sender using a same message format as the communication message.

5. The method according to claim 4 , wherein the same message format is one of a text message, a video message, a voice message, an email message, a social media message or an instant message.

6. The method according to claim 1 , further comprising sending the first notification to the sender using a different message format than the communication message.

7. The method according to claim 6 , wherein the different message format is one of a text message, a video message, a voice message, an email message, a social media message or an instant message.

8. The method according to claim 7 , wherein the different message format for the first notification to the sender is obtained from the sender via a registration process.

9. The method according to claim 1 , further comprising sending a second notification to the recipient as to the status of the communication mailbox of the recipient.

10. The method according to claim 9 , further comprising sending the second notification to the recipient using a different message format than the communication message.

11. The method according to claim 10 , wherein the different message format is one of a text message, a video message, a voice message, an email message, a social media message or an instant message.

12. The method according to claim 1 , wherein the unavailable status includes at least one of the communication mailbox being full, a user account associated with the communication mailbox being out-of-service and the user account associated with the communication mailbox being blocked.

13. The method according to claim 1 , further comprising sending the first notification to the sender when the status of the communication mailbox of the recipient changes from the unavailable status to the available status after receiving approval of the sender from the recipient.

14. The method according to claim 1 , further comprising sending the first notification to the sender when the status of the communication mailbox of the recipient changes from the unavailable status to the available status based on a priority of a plurality of senders.

15. A system for notifying a sender of a communication message that a communication mailbox of a recipient is available, comprising:

a memory; and

at least one processor, coupled to the memory, operative to:

determine a status of the communication mailbox of the recipient, wherein the status includes an available status or an unavailable status based on a capacity of the communication mailbox of the recipient to be able to receive communication messages;

receive an indication that the communication message from the sender was undeliverable to the communication mailbox of the recipient when the status of the communication mailbox of the recipient is in the unavailable status;

send a first notification to the sender when the status of the communication mailbox of the recipient changes from the unavailable status to the available status indicating that the communication mailbox of the recipient has the capacity to receive the communication messages; and

offer the sender an opportunity to subscribe to being notified when the status of the communication mailbox of the recipient changes from the unavailable status to the available status, after receiving the indication that the communication message was undeliverable to the communication mailbox of the recipient.

16. The system according to claim 15 , wherein the at least one processor is operative to send a second notification to the recipient that the communication message was undeliverable to the communication mailbox of the recipient.

17. The system according to claim 16 , wherein the at least one processor is operative to send the second notification to the recipient using a different message format than the communication message.

18. The system according to claim 15 , wherein the at least one processor is operative to send the first notification to the sender using a different message format than the communication message.

19. A non-transitory computer-readable storage medium having instructions stored thereon that, in response to execution, cause a processor to perform operations comprising:

determining a status of a communication mailbox of a recipient, wherein the status includes an available status or an unavailable status based on a capacity of the communication mailbox of the recipient to receive communication messages;

receiving an indication that a communication message from a sender was undeliverable to the communication mailbox of the recipient when the status of the communication mailbox of the recipient is in the unavailable status;

sending a first notification to the sender when the status of the communication mailbox of the recipient changes from the unavailable status to the available status indicating that the communication mailbox of the recipient has a capacity to receive the communication messages; and

offering the sender an opportunity to subscribe to being notified when the status of the communication mailbox of the recipient changes from the unavailable status to the available status, after receiving the indication that the communication message was undeliverable to the communication mailbox of the recipient.

Assignments (10)
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Apr 2, 2024
From: AVAYA MANAGEMENT LP
To: ARLINGTON TECHNOLOGIES, LLC
Reel/Frame 066983/0138 →
INTELLECTUAL PROPERTY RELEASE AND REASSIGNMENT Recorded Mar 25, 2024
From: WILMINGTON SAVINGS FUND SOCIETY, FSB
To: AVAYA LLC; AVAYA MANAGEMENT L.P.
Reel/Frame 066894/0227 →
INTELLECTUAL PROPERTY RELEASE AND REASSIGNMENT Recorded Mar 25, 2024
From: CITIBANK, N.A.
To: AVAYA LLC; AVAYA MANAGEMENT L.P.
Reel/Frame 066894/0117 →
RELEASE OF SECURITY INTEREST IN PATENTS (REEL/FRAME 61087/0386) Recorded May 18, 2023
From: WILMINGTON TRUST, NATIONAL ASSOCIATION, AS NOTES COLLATERAL AGENT
To: AVAYA MANAGEMENT L.P.; AVAYA INC.; INTELLISIST, INC.; AVAYA INTEGRATED CABINET SOLUTIONS LLC
Reel/Frame 063690/0359 →
INTELLECTUAL PROPERTY SECURITY AGREEMENT Recorded May 4, 2023
From: AVAYA INC.; AVAYA MANAGEMENT L.P.; INTELLISIST, INC.
To: CITIBANK, N.A., AS COLLATERAL AGENT
Reel/Frame 063542/0662 →
INTELLECTUAL PROPERTY SECURITY AGREEMENT Recorded May 3, 2023
From: AVAYA MANAGEMENT L.P.; AVAYA INC.; INTELLISIST, INC.; KNOAHSOFT INC.
To: WILMINGTON SAVINGS FUND SOCIETY, FSB [COLLATERAL AGENT]
Reel/Frame 063742/0001 →
RELEASE OF SECURITY INTEREST IN PATENTS AT REEL 57700/FRAME 0935 Recorded Apr 26, 2023
From: CITIBANK, N.A., AS COLLATERAL AGENT
To: AVAYA HOLDINGS CORP.; AVAYA INC.; AVAYA MANAGEMENT L.P.
Reel/Frame 063458/0303 →
INTELLECTUAL PROPERTY SECURITY AGREEMENT Recorded Aug 5, 2022
From: AVAYA INC.; INTELLISIST, INC.; AVAYA MANAGEMENT L.P.; AVAYA CABINET SOLUTIONS LLC
To: WILMINGTON TRUST, NATIONAL ASSOCIATION, AS COLLATERAL AGENT
Reel/Frame 061087/0386 →
SECURITY INTEREST Recorded Oct 4, 2021
From: AVAYA MANAGEMENT LP
To: CITIBANK, N.A., AS COLLATERAL AGENT
Reel/Frame 057700/0935 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Nov 25, 2020
From: DHUMAL, PRAGATI; SHARMA, TANVI; NAVASKAR, NAVANATH
To: AVAYA MANAGEMENT L.P.
Reel/Frame 054473/0309 →