IP Library Granted Patent US 11,700,334
Granted Patent B2
US 11,700,334 · App. 17/122,341 · Granted Jul 11, 2023

Method and system for making context based announcements during a communication session

Inventors: Aparna Khire (Pune, IN); Nitinkumar Yemul (Pune, IN); Dinesh Mude (Pune, IN); Sameer Sohani (Pune, IN)
Assignee: Avaya Management L.P.
H04M3/568H04M3/563H04N7/157
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Quick Facts
Patent No.
US 11,700,334
App. No.
17/122,341
Granted
Jul 11, 2023
Kind
B2
Abstract

A method, system, device to play context-based announcement to specific participants during an active communication session. The method includes receiving a context-based announcement for a participant while the participant is in the active communication session. The method also includes monitoring the communication session, to determine a time when the context-based announcement should be played to the participant. The method further includes playing the context-based announcement to the participant at the determined time. The method may also include displaying to the participant a visual alert associated with the context-based announcement, the visual alert may include controls that allows the participant to select when the announcement is played.

Claims (42)

1. A system comprising:

a microprocessor; and

a computer readable medium, coupled with the microprocessor and comprising microprocessor readable and executable instructions that program the microprocessor to:

receive a context-based announcement intended for at least one participant of a communication session, wherein the context-based announcement is from a user that is not a participant of the communication session;

generate a virtual participant to be added to the communication session;

monitor the communication session, to determine a time to play the context-based announcement to the intended at least one participant based on a determined context of the communication session, wherein the context-based announcement is played without instruction from a participant; and

play, via the generated virtual participant, the context-based announcement to the intended at least one participant at the determined time.

2. The system of claim 1 , wherein the context-based announcement is played on an audio whisper channel only audible to the intended at least one participant associated with the context-based announcement.

3. The system of claim 1 , wherein the communication session comprises an audio communication session.

4. The system of claim 1 , wherein the communication session comprises a video conferencing communication session.

5. The system of claim 1 , wherein the context-based announcement comprises an emergency notification, and wherein the emergency notification is played immediately.

6. The system of claim 1 , further comprising instructions that program the microprocessor to:

monitor the communication session to determine when there is no active speaker speaking in the communication session; and

play the context-based announcement when there is no active speaker speaking in the communication session.

7. The system of claim 1 , further comprising instructions that program the microprocessor to:

transfer a visual alert associated with the context-based announcement to the intended at least one participant; and

allow each of the intended at least one participant to select whether or not to play the context-based announcement.

8. A method to play a context-based announcement in a communication session, the method comprising:

during the communication session, receiving the context-based announcement intended for at least one participant of the communication session, wherein the context-based announcement is from a user that is not a participant of the communication session;

generating a virtual participant to be added to the communication session;

monitoring the communication session, to determine a time to play the context-based announcement to the intended at least one participant based on a determined context of the communication session, wherein the context-based announcement is played without instruction from a participant; and

playing, via the generated virtual participant, the context-based announcement to the intended at least one participant at the determined time.

9. The method of claim 8 , wherein the context-based announcement is played on an audio whisper channel only audible to the intended at least one participant associated with the context-based announcement.

10. The method of claim 8 , wherein the communication session comprises an audio communication session.

11. The method of claim 8 , wherein the communication session comprises a video conferencing communication session.

12. The method of claim 8 , wherein the context-based announcement comprises an emergency notification, and wherein the emergency notification is played immediately.

13. The method of claim 8 , further comprising:

monitoring the communication session to determine when there is no active speaker speaking in the communication session; and

playing the context-based announcement to the intended at least one participant when there is no active speaker speaking in the communication session.

14. The method of claim 8 , further comprising:

transferring a visual alert associated with the context-based announcement to the intended at least one participant associated with the context-based announcement; and

allowing each of the intended at least one participant to select whether or not to immediately play the context-based announcement.

15. A non-transitory computer-readable medium comprising processor-executable instructions, the processor-executable instructions comprising:

instructions configured to receive a context-based announcement intended for at least one participant of an active communication session, wherein the context-based announcement is from a user that is not a participant of the active communication session;

instructions configured to generate a virtual participant to be added to the active communication session;

instructions configured to monitor the active communication session, to determine a time to play the context-based announcement to the intended at least one participant based on a determined context of the active communication session, wherein the context-based announcement is played without instruction from a participant; and

instructions configured to play, via the generated virtual participant, the context-based announcement to the intended at least one participant at the determined time.

16. The non-transitory computer-readable medium of claim 15 , the processor-executable instructions further comprising:

instructions configured to play the context-based announcement to the intended at least one participant on an audio whisper channel only audible to the intended at least one participant associated with the context-based announcement.

17. The non-transitory computer-readable medium of claim 15 , the processor-executable instructions further comprising:

instructions configured to determine that the context-based announcement is an emergency notification; and

instructions configured to immediately play the emergency notification.

Assignments (11)
INTELLECTUAL PROPERTY SECURITY AGREEMENT – SUPPLEMENT NO. 1 Recorded May 29, 2024
From: AVAYA LLC (FORMERLY KNOWN AS AVAYA INC.); AVAYA MANAGEMENT L.P.
To: WILMINGTON SAVINGS FUND SOCIETY, FSB, AS COLLATERAL AGENT
Reel/Frame 067559/0284 →
INTELLECTUAL PROPERTY SECURITY AGREEMENT – SUPPLEMENT NO. 4 Recorded May 29, 2024
From: AVAYA LLC; AVAYA MANAGEMENT L.P.
To: WILMINGTON SAVINGS FUND SOCIETY, FSB, AS COLLATERAL AGENT
Reel/Frame 067559/0305 →
INTELLECTUAL PROPERTY SECURITY AGREEMENT Recorded May 23, 2024
From: AVAYA LLC; AVAYA MANAGEMENT L.P.
To: CITIBANK, N.A., AS COLLATERAL AGENT
Reel/Frame 067526/0336 →
INTELLECTUAL PROPERTY SECURITY AGREEMENT Recorded Jul 31, 2023
From: AVAYA LLC (FORMERLY KNOWN AS AVAYA INC.); AVAYA MANAGEMENT L.P.
To: CITIBANK, N.A., AS COLLATERAL AGENT
Reel/Frame 064431/0001 →
RELEASE OF SECURITY INTEREST IN PATENTS (REEL/FRAME 61087/0386) Recorded May 18, 2023
From: WILMINGTON TRUST, NATIONAL ASSOCIATION, AS NOTES COLLATERAL AGENT
To: AVAYA MANAGEMENT L.P.; AVAYA INC.; INTELLISIST, INC.; AVAYA INTEGRATED CABINET SOLUTIONS LLC
Reel/Frame 063690/0359 →
INTELLECTUAL PROPERTY SECURITY AGREEMENT Recorded May 4, 2023
From: AVAYA INC.; AVAYA MANAGEMENT L.P.; INTELLISIST, INC.
To: CITIBANK, N.A., AS COLLATERAL AGENT
Reel/Frame 063542/0662 →
INTELLECTUAL PROPERTY SECURITY AGREEMENT Recorded May 3, 2023
From: AVAYA MANAGEMENT L.P.; AVAYA INC.; INTELLISIST, INC.; KNOAHSOFT INC.
To: WILMINGTON SAVINGS FUND SOCIETY, FSB [COLLATERAL AGENT]
Reel/Frame 063742/0001 →
RELEASE OF SECURITY INTEREST IN PATENTS AT REEL 57700/FRAME 0935 Recorded Apr 26, 2023
From: CITIBANK, N.A., AS COLLATERAL AGENT
To: AVAYA HOLDINGS CORP.; AVAYA INC.; AVAYA MANAGEMENT L.P.
Reel/Frame 063458/0303 →
INTELLECTUAL PROPERTY SECURITY AGREEMENT Recorded Aug 5, 2022
From: AVAYA INC.; INTELLISIST, INC.; AVAYA MANAGEMENT L.P.; AVAYA CABINET SOLUTIONS LLC
To: WILMINGTON TRUST, NATIONAL ASSOCIATION, AS COLLATERAL AGENT
Reel/Frame 061087/0386 →
SECURITY INTEREST Recorded Oct 4, 2021
From: AVAYA MANAGEMENT LP
To: CITIBANK, N.A., AS COLLATERAL AGENT
Reel/Frame 057700/0935 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Dec 15, 2020
From: KHIRE, APARNA; YEMUL, NITINKUMAR; MUDE, DINESH; SOHANI, SAMEER
To: AVAYA MANAGEMENT L.P.
Reel/Frame 054652/0114 →
Continuity (1)
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