Analytics and Device Management Platform for Human Interaction

1 . An analytics and device management platform comprising:

a computer processor; and

instructions executing on the computer processor causing the analytics and device management platform to:

obtain metrics from at least one endpoint,

wherein each of the metrics is a quantification of a phenomenon detected in at least one of audio and video data obtained from an endpoint configured to facilitate communication between meeting attendees;

generate indicators based on the metrics,

wherein each of the indicators is a numeric descriptor derived from at least one of the metrics, and

wherein each of the indicators is of potential relevance to a user of the analytics and device management platform to inform a decision by the user;

determine at least one insight based on the indicators,

wherein the at least one insight is an indicator determined to be of relevance to the user to inform the decision; and

provide the at least one insight to a user interface for visualization.

2 . The analytics and device management platform of claim 1 , wherein the instructions further cause the analytics and device management platform to obtain metrics from a scheduling system.

3 . The analytics and device management platform of claim 1 , wherein generating the indicators comprises:

determining a plurality of indicators for at least one of the metrics, wherein each of the plurality of indicators is for a different scope.

4 . The analytics and device management platform of claim 3 , where the different scope is at least one selected from the group consisting of a different scope in time and a different scope in location.

5 . The analytics and device management platform of claim 1 , wherein the metrics are directed to at least one selected from the group consisting of an endpoint usage, an endpoint health, a call quality of a call conducted using the endpoint, and a conference room usage of a conference room where the endpoint is located.

6 . The analytics and device management platform of claim 1 , wherein determining the at least one insight based on the indicators comprises:

for each particular indicator of the indicators, determining a corresponding notability score, as a measure of relevance of the particular indicator to the user;

ranking the indicators based on the corresponding notability score to obtain a ranking; and

selecting indicators to become the insights based on the ranking.

7 . The analytics and device management platform of claim 6 , wherein the notability score is computed from sub-scores, the sub-scores comprising:

a base score quantifying a quality of the particular indicator based on a statistical divergence of the particular indicator, and

discounting sub-scores for discounting the base score.

8 . The analytics and device management platform of claim 7 , wherein the discounting sub-scores comprises a rollup independence score configured to prevent redundant reportings of the particular indicator and another indicator that uses a different scope.

9 . The analytics and device management platform of claim 7 , wherein the sub-scores comprises a sub-score based on notability markers and weights applied to the notability markers,

wherein the notability markers quantify statistical deviations of the particular indicator.

10 . The analytics and device management platform of claim 9 , wherein the weights are set based on a plurality of rules chosen to manifest a set of heuristics.

11 . The analytics and device management platform of claim 1 , further comprising generating a site facilities analysis for a site of an organization, the site facilities analysis comprising a set of insights selected from the at least one insight,

wherein the set of insights is directed to meetings taking place at the site.

12 . A method for operating an analytics and device management platform, the method comprising:

obtaining metrics from at least one endpoint,

wherein each of the metrics is a quantification of a phenomenon detected in at least one of audio and video data obtained from an endpoint configured to facilitate communication between meeting attendees;

generating indicators based on the metrics,

wherein each of the indicators is a numeric descriptor derived from at least one of the metrics, and

wherein each of the indicators is of potential relevance to a user of the analytics and device management platform to inform a decision by the user;

determining at least one insight based on the indicators,

wherein the at least one insight is an indicator determined to be of relevance to the user to inform the decision; and

providing the at least one insight to a user interface for visualization.

13 . The method of claim 12 , further comprising obtaining metrics from a scheduling system.

14 . The method of claim 12 , wherein generating the indicators comprises:

determining a plurality of indicators for at least one of the metrics, wherein each of the plurality of indicators is for a different scope.

15 . The method of claim 12 , wherein determining the at least one insight based on the indicators comprises:

for each particular indicator of the indicators, determining a corresponding notability score, as a measure of relevance of the particular indicator to the user;

ranking the indicators based on the corresponding notability score to obtain a ranking; and

selecting indicators to become the insights based on the ranking.

16 . The method of claim 15 , wherein the notability score is computed from sub-scores, the sub-scores comprising:

a base score quantifying a quality of the particular indicator based on a statistical divergence of the particular indicator, and

discounting sub-scores for discounting the base score.

17 . The method of claim 16 , wherein one of the sub-scores is based on notability markers and weights applied to the notability markers,

wherein the notability markers quantify statistical deviations of the particular indicator.

18 . The method of claim 12 , further comprising generating a site facilities analysis for a site of an organization, the site facilities analysis comprising a set of insights selected from the at least one insight,

wherein the set of insights is directed to meetings taking place at the site.

19 . A non-transitory computer readable medium comprising computer readable program code causing an analytics and device management platform to perform operations comprising:

obtaining metrics from at least one endpoint,

wherein each of the metrics is a quantification of a phenomenon detected in at least one of audio and video data obtained from an endpoint configured to facilitate communication between meeting attendees;

generating indicators based on the metrics,

wherein each of the indicators is a numeric descriptor derived from at least one of the metrics, and

wherein each of the indicators is of potential relevance to a user of the analytics and device management platform to inform a decision by the user;

determining at least one insight based on the indicators,

wherein the at least one insight is an indicator determined to be of relevance to the user to inform the decision; and

providing the at least one insight to a user interface for visualization.

20 . The non-transitory computer readable medium of claim 19 , wherein determining the at least one insight based on the indicators comprises:

for each particular indicator of the indicators, determining a corresponding notability score, as a measure of relevance of the particular indicator to the user;

ranking the indicators based on the corresponding notability score to obtain a ranking; and

selecting indicators to become the insights based on the ranking.