SYSTEM AND METHOD FOR CONTACTLESS DINING EXPERIENCE
A method for a contactless experience, comprising: via server, registering guest information, initiating the experience prior to arrival of a guest, wherein said initiating comprises communicating by the server with a smart device corresponding to the guest to pre-order items from a menu and specify initial coursing instructions, and adding the pre-order items to an electronic ticket; detecting arrival of the guest and communicating arrival to the server; continuing said communicating to enable the guest to order additional items and to specify additional coursing instructions, adding the additional items to the electronic ticket, preparing the pre-order and additional items, transmitting notifications to a point-of-sale (POS) terminal of a server assigned to the guest to deliver prepared items to the guest in accordance with the initial and additional coursing instructions; and delivering the prepared items to the guest.
1 . A method for a contactless order and fulfillment experience in a retail establishment, the method comprising:
via an off-site server:
opening an electronic order ticket upon receipt of a reservation or waitlist communication initiated by a guest device associated with a guest;
receiving an order from the guest device, the order including one or more initial items from a menu;
receiving initial coursing instructions for the one or more initial items from the guest device;
adding the one or more initial items to the electronic order ticket;
upon arrival of the guest at the retail establishment, receiving additions to the order from the guest device including one or more additional items from the menu;
receiving additional coursing instructions for the one or more additional items from the guest device;
adding the one or more additional items to the electronic order ticket; and
transmitting one or more notifications to a point-of-sale (POS) terminal to deliver prepared items to the guest in accordance with the initial and additional coursing instructions.
2 . The method as recited in claim 1 , further comprising:
receiving, at the off-site server, a credit card number from the guest device.
3 . The method as recited in claim 1 , further comprising:
transmitting, via the off-site server, status data for the electronic order ticket to one or more POS terminals in the retail establishment.
4 . The method as recited in claim 3 , further comprising:
via the off-site server, transmitting an indication of an order status to the guest device.
5 . The method as recited in claim 1 , further comprising:
via the off-site server:
transmitting the initial and additional items to one or more fulfillment terminals in the retail establishment in accordance with the initial and the additional coursing instructions; and
receiving notifications from the one or more fulfillment terminals indicating finished preparation of the initial and the additional items.
6 . The method as recited in claim 1 , further comprising:
via the off-site server:
receiving a service page from the guest device; and
transmitting an alert to the POS terminal to attend to the guest.
7 . The method as recited in claim 1 , wherein communications between the off-site server and the guest device includes sending and receiving data through a thin-client web interface.
8 . A method for a contactless order and fulfillment experience in a restaurant, the method comprising:
via an off-site server:
opening an electronic order ticket upon receipt of a reservation or waitlist communication initiated by a guest device associated with a guest;
receiving an order from the guest device, the order including one or more initial items from a menu;
receiving initial coursing instructions for the one or more initial items from the guest device;
adding the one or more initial items to the electronic order ticket;
upon arrival of the guest at the restaurant, receiving additions to the order from the guest device including one or more additional items from the menu;
receiving additional coursing instructions for the one or more additional items from the guest device;
adding the one or more additional items to the electronic order ticket; and
transmitting one or more notifications to a point-of-sale (POS) terminal to deliver prepared items to the guest in accordance with the initial and additional coursing instructions.
9 . The method as recited in claim 8 , further comprising:
receiving, at the off-site server, a credit card number from the guest device.
10 . The method as recited in claim 8 , further comprising:
transmitting, via the off-site server, status data for the electronic order ticket to one or more POS terminals in the restaurant.
11 . The method as recited in claim 10 , further comprising:
via the off-site server, transmitting an indication of an order status to the guest device.
12 . The method as recited in claim 8 , further comprising:
via the off-site server:
transmitting the initial and additional items to one or more fulfillment terminals in the restaurant in accordance with the initial and the additional coursing instructions; and
receiving notifications from the one or more fulfillment terminals indicating finished preparation of the initial and the additional items.
13 . The method as recited in claim 8 , further comprising:
via the off-site server:
receiving a service page from the guest device; and
transmitting an alert to the POS terminal to attend to the guest.
14 . The method as recited in claim 8 , wherein communications between the off-site server and the guest device includes sending and receiving data through a thin-client web interface.
15 . A system for a contactless order and fulfillment experience in a retail establishment, the system comprising:
an off-site server, configured to:
open an electronic order ticket upon receipt of a reservation or waitlist communication initiated by a guest device associated with a guest;
receive an order from the guest device, the order including one or more initial items from a menu;
receive initial coursing instructions for the one or more initial items from the guest device;
add the one or more initial items to the electronic order ticket;
upon arrival of the guest at the retail establishment, receive additions to the order from the guest device comprising one or more additional items from said menu;
receive additional coursing instructions for the one or more additional items from the guest device;
add said additional items to said electronic order ticket; and
transmit one or more notifications to a point-of-sale (POS) terminal to deliver prepared items to the guest in accordance with the initial and additional coursing instructions.
16 . The system as recited in claim 15 , wherein said off-site server is further configured to:
receive a credit card number from the guest device.
17 . The system as recited in claim 15 , wherein said off-site server is further configured to:
transmit status data for said electronic ticket to one or more POS terminals in the establishment.
18 . The system as recited in claim 15 , wherein said off-site server is further configured to:
transmit an indication of order status to the gust device.
19 . The system as recited in claim 15 , wherein said off-site server is further configured to:
transmit said initial and said additional items to one or more fulfillment terminals in the retail establishment in accordance with said initial and said additional coursing instructions; and
receive notifications from said one or more fulfillment terminals indicating finished preparation of said initial and said additional items.
20 . The system as recited in claim 15 , wherein said off-site server is further configured to:
receive a service page from said guest device; and
transmit an alert to said mobile POS terminal to attend to said guest.