IP Library › Patent Application 17139883
Patent Application
App. No. 17/139,883

CONTACTLESS DINING EXPERIENCE SYSTEM AND METHOD

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Quick Facts
Patent No.
US None
App. No.
17/139,883
Abstract

A method for a contactless experience, comprising: via server, registering guest information, initiating the experience prior to arrival of a party of guests, wherein said initiating comprises communicating by the server with a smart device corresponding to each of the guests to pre-order items from a menu and specify initial coursing instructions, and adding the pre-order items to an electronic ticket; detecting arrival of the party and communicating arrival to the server; continuing said communicating to enable each of the guests to order additional items and to specify additional coursing instructions, adding the additional items to the electronic ticket, preparing the pre-order and additional items, transmitting notifications to a point-of-sale (POS) terminal of a server assigned to the guest to deliver prepared items to the guest in accordance with the initial and additional coursing instructions; and delivering the prepared items to the party.

Claims (78)

1 . A method for a contactless order and fulfillment experience in a retail establishment, the method comprising:

via an off-site server:

receiving an order from a plurality of guest devices associated with a plurality of guests, the order including one or more initial items from a menu;

receiving initial coursing instructions from the plurality of guest devices for the one or more initial items;

adding the one or more initial items to an electronic order ticket corresponding to the order;

receiving a notification from a host terminal in the retail establishment that one or more Bluetooth beacons have located the plurality of guest devices at the retail establishment;

receiving additions to the order including one or more additional items from the menu from the plurality of guest devices;

receiving additional coursing instructions from the plurality of guest devices for the one or more additional items;

adding the one or more additional items to the electronic order ticket;

aggregating the one or more initial items and the one or more additional items into consolidated courses for the plurality of guests; and

transmitting one or more notifications to a point-of-sale (POS) terminal to deliver prepared items to the plurality of guests in the consolidated courses in accordance with the initial and additional coursing instructions.

2 . The method as recited in claim 1 , further comprising:

receiving, at the off-site server, a plurality of credit card numbers from the plurality of guest devices.

3 . The method as recited in claim 1 , further comprising:

transmitting, via the off-site server, status data for the electronic order ticket to one or more POS terminals in the retail establishment.

4 . The method as recited in claim 3 , further comprising:

via the off-site server, transmitting an indication of an order status to the plurality of guest devices.

5 . The method as recited in claim 1 , further comprising:

via the off-site server:

transmitting the initial and additional items to one or more fulfillment terminals in the retail establishment in accordance with the initial and the additional coursing instructions; and

receiving notifications from the one or more fulfillment terminals indicating finished preparation of the initial and the additional items.

6 . The method as recited in claim 1 , further comprising:

via the off-site server:

receiving a service page from one of the plurality of guest devices; and

transmitting an alert to the POS terminal to attend to a corresponding guest.

7 . The method as recited in claim 1 , wherein communications between the off-site server and the guest device includes sending and receiving data through a thin-client web interface.

8 . A method for a contactless order and fulfillment experience in a restaurant, the method comprising:

via an off-site server:

receiving an order from a plurality of guest devices associated with a plurality of guests, the order including one or more initial items from a menu;

receiving initial coursing instructions from the plurality of guest devices for the one or more initial items;

adding the one or more initial items to an electronic order ticket corresponding to the order;

receiving a notification from a host terminal in the restaurant that one or more Bluetooth beacons have located the plurality of guest devices at the retail establishment;

receiving additions to the order including one or more additional items from the menu from the plurality of guest devices;

receiving additional coursing instructions from the plurality of guest devices for the one or more additional items;

aggregating the one or more initial items and the one or more additional items into consolidated courses for the plurality of guests; and

transmitting one or more notifications to a point-of-sale (POS) terminal to deliver prepared items to the plurality of guests in the consolidated courses in accordance with the initial and additional coursing instructions.

9 . The method as recited in claim 8 , further comprising:

receiving, at the off-site server, a plurality of credit card numbers from the plurality of guest devices.

10 . The method as recited in claim 8 , further comprising:

transmitting, via the off-site server, status data for the electronic order ticket to one or more POS terminals in the retail establishment.

11 . The method as recited in claim 10 , further comprising:

via the off-site server, transmitting an indication of an order status to the plurality of guest devices.

12 . The method as recited in claim 8 , further comprising:

via the off-site server:

transmitting the initial and additional items to one or more fulfillment terminals in the retail establishment in accordance with the initial and the additional coursing instructions; and

receiving notifications from the one or more fulfillment terminals indicating finished preparation of the initial and the additional items.

13 . The method as recited in claim 8 , further comprising:

via the off-site server:

receiving a service page from one of the plurality of guest devices; and

transmitting an alert to the POS terminal to attend to a corresponding guest.

14 . The method as recited in claim 8 , wherein communications between the off-site server and the guest device includes sending and receiving data through a thin-client web interface.

15 . A system for a contactless order and fulfillment experience in a retail establishment, the system comprising:

an off-site server, configured to:

receive an order from a plurality of guest devices associated with a plurality of guests, the order including one or more initial items from a menu;

receive initial coursing instructions from the plurality of guest devices for the one or more initial items;

add the one or more initial items to an electronic order ticket corresponding to the order;

one or more Bluetooth beacons, configured to:

locate the plurality of guest devices within the retail establishment; and

a host point-of-sale (POS) terminal, coupled to the one or more Bluetooth beacons and the off-site server, configured to:

notify the off-site server that the one or more Bluetooth beacons have located the plurality of guest devices at the retail establishment; and

wherein the off-site server is further configured to:

receive additions to the order comprising one or more additional items from said menu from the plurality of guest devices;

receive additional coursing instructions from the plurality of guest devices for the one or more additional items;

add the one or more additional items to the electronic order ticket;

aggregate the one or more initial items and the one or more additional items into consolidated courses for the plurality of guests; and

transmit one or more notifications to a point-of-sale (POS) terminal to deliver prepared items to the plurality of guests in the consolidated courses in accordance with the initial and additional coursing instructions.

16 . The system as recited in claim 15 , wherein the off-site server is further configured to:

receive a plurality of credit card numbers from the plurality of guest devices.

17 . The system as recited in claim 15 , wherein the off-site server is further configured to:

transmit status data for the electronic ticket to one or more POS terminals in the establishment.

18 . The system as recited in claim 17 , wherein the off-site server is further configured to:

transmit an indication of order status to the plurality of guest devices.

19 . The system as recited in claim 15 , wherein the off-site server is further configured to:

transmit the initial and the additional items to one or more fulfillment terminals in the retail establishment in accordance with the initial and the additional coursing instructions; and

receive notifications from the one or more fulfillment terminals indicating finished preparation of the initial and the additional items.

20 . The system as recited in claim 15 , wherein the off-site server is further configured to:

receive a service page from one of the plurality of guest devices; and

transmit an alert to the mobile POS terminal to attend to a corresponding guest.

Assignments (2)
SECURITY INTEREST Recorded Jun 15, 2021
From: TOAST, INC.
To: JPMORGAN CHASE BANK, N.A., AS ADMINISTRATIVE AGENT
Reel/Frame 056602/0054 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Dec 31, 2020
From: SWANSON, KATHERINE L.; PANIGRAHI, TOSHIT
To: TOAST, INC.
Reel/Frame 054788/0926 →