SYSTEM AND METHOD FOR CONTACTLESS POST-DINING EXPERIENCE

1 . A method for a contactless order and fulfillment experience in a retail establishment, the method comprising:

via an off-site server:

opening an electronic order ticket upon receipt of a reservation or waitlist communication initiated by a guest device associated with a guest;

receiving an order from the guest device, the order including one or more initial items from a menu;

receiving initial coursing instructions for the one or more initial items from the guest device;

adding the one or more initial items to the electronic order ticket;

upon arrival of the guest at the retail establishment, receiving additions to the order from the guest device including one or more additional items from the menu;

receiving additional coursing instructions for the one or more additional items from the guest device;

adding the one or more additional items to the electronic order ticket;

receiving a notification from the guest device that the guest is ready to close out the electronic order ticket;

transmitting a request for payment authorization to the guest device;

receiving the payment authorization;

processing a transaction for payment of the electronic order ticket;

closing the electronic order ticket; and

transmitting a notification to the guest device and a point-of-sale (POS) terminal at the retail establishment that the electronic order ticket has been closed.

2 . The method as recited in claim 1 , further comprising:

receiving, at the off-site server, a credit card number from the guest device.

3 . The method as recited in claim 1 , further comprising:

transmitting, via the off-site server, status data for the electronic order ticket to one or more POS terminals in the retail establishment.

4 . The method as recited in claim 3 , further comprising:

via the off-site server, transmitting an indication of an order status to the guest device.

5 . The method as recited in claim 1 , further comprising:

via the off-site server:

transmitting the initial and additional items to one or more fulfillment terminals in the retail establishment in accordance with the initial and the additional coursing instructions; and

receiving notifications from the one or more fulfillment terminals indicating finished preparation of the initial and the additional items.

6 . The method as recited in claim 1 , further comprising:

via the off-site server:

receiving a service page from the guest device; and

transmitting an alert to the POS terminal to attend to the guest.

7 . The method as recited in claim 1 , wherein communications between the off-site server and the guest device includes sending and receiving data through a thin-client web interface.

8 . A method for a contactless order and fulfillment experience in a restaurant, the method comprising:

via an off-site server:

opening an electronic order ticket upon receipt of a reservation or waitlist communication initiated by a guest device associated with a guest;

receiving an order from the guest device, the order including one or more initial items from a menu;

receiving initial coursing instructions for the one or more initial items from the guest device;

adding the one or more initial items to the electronic order ticket;

upon arrival of the guest at the restaurant, receiving additions to the order from the guest device including one or more additional items from the menu;

receiving additional coursing instructions for the one or more additional items from the guest device;

adding the one or more additional items to the electronic order ticket;

receiving a notification from the guest device that the guest is ready to close out the electronic order ticket;

transmitting a request for payment authorization to the guest device;

receiving the payment authorization;

processing a transaction for payment of the electronic order ticket;

closing the electronic order ticket; and

transmitting a notification to the guest device and a point-of-sale (POS) terminal at the restaurant that the electronic order ticket has been closed.

9 . The method as recited in claim 8 , further comprising:

receiving, at the off-site server, a credit card number from the guest device.

10 . The method as recited in claim 8 , further comprising:

transmitting, via the off-site server, status data for the electronic order ticket to one or more POS terminals in the restaurant.

11 . The method as recited in claim 10 , further comprising:

via the off-site server, transmitting an indication of an order status to the guest device.

12 . The method as recited in claim 8 , further comprising:

via the off-site server:

transmitting the initial and additional items to one or more fulfillment terminals in the retail establishment in accordance with the initial and the additional coursing instructions; and

receiving notifications from the one or more fulfillment terminals indicating finished preparation of the initial and the additional items.

13 . The method as recited in claim 8 , further comprising:

via the off-site server:

receiving a service page from the guest device; and

transmitting an alert to the POS terminal to attend to the guest.

14 . The method as recited in claim 8 , wherein communications between the off-site server and the guest device includes sending and receiving data through a proprietary application that is executing on the guest device.

15 . A system for a contactless order and fulfillment experience in a retail establishment, the system comprising:

an off-site server, configured to:

open an electronic order ticket upon receipt of a reservation or waitlist communication initiated by a guest device associated with a guest;

receive an order from the guest device, the order including one or more initial items from a menu;

receive initial coursing instructions for the one or more initial items from the guest device;

add the one or more initial items to the electronic order ticket;

upon arrival of the guest at the retail establishment, receive additions to the order from the guest device comprising one or more additional items from said menu;

receive additional coursing instructions for the one or more additional items from the guest device;

add the additional items to the electronic order ticket;

receive a notification from the guest device that the guest is ready to close out the electronic order ticket;

transmit a request for payment authorization to the guest device;

receive the payment authorization;

process a transaction for payment of the electronic order ticket;

close the electronic order ticket; and

transmit a notification to the guest device and a mobile POS terminal in the retail establishment that the electronic order ticket has been closed.

16 . The system as recited in claim 15 , wherein said off-site server is further configured to:

receive a credit card number from the guest device.

17 . The system as recited in claim 15 , wherein said backend off-site server is further configured to:

transmit status data for said electronic order ticket to one or more POS terminals in the retail establishment.

18 . The system as recited in claim 17 , wherein said off-site server is further configured to:

transmit an indication of an order status to said guest device.

19 . The system as recited in claim 15 , wherein said off-site server is further configured to:

transmit said initial and said additional items to one or more fulfillment terminals in the retail establishment in accordance with said initial and said additional coursing instructions; and

receive notifications from said one or more fulfillment terminals indicating finished preparation of said initial and said additional items.

20 . The system as recited in claim 15 , wherein said off-site server is further configured to:

receive a service page from said guest device; and

transmit an alert to said mobile POS terminal to attend to said guest.