Set-top box with enhanced features and system and method for use of same
A set-top box with enhanced features and system and method for use of the same are disclosed. In one embodiment of the set-top box, the set-top box is deployed to provide an interactive portal in a hospitality establishment having multiple rooms, such as a hotel. The set-top box generates a default interactive portal as well as a guest-specific interactive portal, which is generated from a guest configuration profile having information including guest identification, a guest channel preference presentation, and a guest service preference presentation with guest account information. The guest configuration profile may also enable the creation of a local area wireless network with substantially the same behavior as the guest's home wireless network. The guest configuration profile may further enable the control of in-room amenities, such as temperature control, lighting, shades, and availability, for example.
1. A system for configuring a guest experience in a hospitality establishment, the system comprising:
a set-top box disposed in a room, the set-top box programmably assigned to the room, the set-top box comprising:
a housing securing a signal input, a signal output, a transceiver, a processor, and memory therein;
a busing architecture communicatively interconnecting the signal input, the signal output, the transceiver, the processor, and the memory therebetween;
the signal input configured to receive a source signal from an external source, the source signal including a plurality of channels;
the signal output configured to forward a tuned signal to a display in the room, the signal being tuned from the source signal at the set-top box; and
the memory accessible to the processor, the memory including processor-executable instructions that, when executed, cause the processor to:
receive a guest configuration profile,
in response to receiving the guest configuration profile, activate a local area wireless network,
the local area wireless network having identical behavior to a home wireless network belonging to the guest, the local area wireless network providing identical network configuration and device login credentials as the home wireless network, and
in response to receiving the guest configuration profile, control an in-room amenity based on the guest configuration profile;
the guest configuration profile configuring the local area wireless network to be a guest private wireless network that acts as an access point having the same network configuration and login credentials for devices as the home wireless network belonging to the guest, thereby creating a home away from home environment for the guest with provisioning for room-specific guest preferred features;
the guest configuration profile requiring no new room configuration, the guest configuration profile accessing needed information and data to provision the guest wireless network from one of a co-located server and a cloud-located server; and
the guest configuration profile controlling the in-room amenity based on a guest amenity profile derived from at least one of a home amenity belonging to the guest, a previous stay amenity relative to the guest, time of day, and season.
2. The system as recited in claim 1 , wherein the in-room amenity is selected from the group consisting of lighting, temperature control, window shades, and guest availability.
3. The system as recited in claim 1 , wherein the home amenity belonging to the guest is selected from the group consisting of lighting, temperature control, window shades, and guest availability.
4. The system as recited in claim 1 , wherein the previous stay amenity is selected from the group consisting of lighting, temperature control, window shades, and guest availability.
5. The system as recited in claim 1 , wherein the in-room amenity comprises an identical functionality to the home amenity.
6. The system as recited in claim 1 , wherein the in-room amenity comprises an identical functionality to the previous stay amenity.
7. The system as recited in claim 1 , wherein the guest configuration profile further controls the in-room amenity based on a location of the hospitality establishment.
8. The system as recited in claim 1 , wherein the guest configuration profile further controls the in-room amenity based on a location of the room in the hospitality establishment.
9. The system as recited in claim 1 , wherein the guest configuration profile control of the in-room amenity further comprises providing a setting to the in-room amenity.
10. The system as recited in claim 1 , wherein the guest configuration profile control of the in-room amenity further comprises providing a lighting setting to a lighting control panel.
11. The system as recited in claim 1 , wherein the guest configuration profile control of the in-room amenity further comprises providing a temperature setting to a temperature control unit.
12. The system as recited in claim 1 , wherein the guest configuration profile control of the in-room amenity further comprises providing a shade setting to a shade control unit.
13. The system as recited in claim 1 , wherein the guest configuration profile control of the in-room amenity further comprises providing a do not disturb setting to a door control unit.
14. The system as recited in claim 1 , wherein the memory further comprises processor-executable instructions that, when executed, cause the processor to:
monitor guest interaction with the in-room amenity; and
record guest interaction data relative to the guest interaction with the in-room amenity.
15. The system as recited in claim 14 , wherein the memory further comprises processor-executable instructions that, when executed, cause the processor to transmit the guest interaction data to a server.
16. The system as recited in claim 14 , wherein the guest amenity profile of the guest configuration profile is refined based on the guest interaction data.
17. The system as recited in claim 1 , wherein the transceiver utilizes wireless signals selected from the group of wireless protocols consisting of 802.11, 802.11 a/b/g/n/ac, 3G, 4G, Edge, WiFi, ZigBee, near field communications (NFC), Bluetooth, and infrared (IR).
18. The system as recited in claim 1 , wherein the memory includes processor-executable instructions that, when executed, cause the processor to receive the guest configuration profile via the signal input.
19. A system for configuring a guest experience in a hospitality establishment, the system comprising:
a set-top box disposed in a room, the set-top box programmably assigned to the room, the set-top box comprising:
a housing securing a signal input, a signal output, a transceiver, a processor, and memory therein;
a busing architecture communicatively interconnecting the signal input, the signal output, the transceiver, the processor, and the memory therebetween;
the signal input configured to receive a source signal from an external source, the source signal including a plurality of channels;
the signal output configured to forward a tuned signal to a display in the room, the signal being tuned from the source signal at the set-top box; and
the memory accessible to the processor, the memory including processor-executable instructions that, when executed, cause the processor to:
receive a guest configuration profile, and
in response to receiving the guest configuration profile, control an in-room amenity based on the guest configuration profile; and
the guest configuration profile controlling the in-room amenity based on a guest amenity profile derived from at least one of a home amenity belonging to the guest, a previous stay amenity relative to the guest, time of day, and season.
20. A system for configuring a guest experience in a hospitality establishment, the system comprising:
a set-top box disposed in a room, the set-top box programmably assigned to the room, the set-top box comprising:
a housing securing a signal input, a signal output, a transceiver, a processor, and memory therein;
a busing architecture communicatively interconnecting the signal input, the signal output, the transceiver, the processor, and the memory therebetween;
the signal input configured to receive a source signal from an external source, the source signal including a plurality of channels;
the signal output configured to forward a tuned signal to a display in the room, the signal being tuned from the source signal at the set-top box; and
the memory accessible to the processor, the memory including processor-executable instructions that, when executed, cause the processor to:
receive a guest configuration profile, and
in response to receiving the guest configuration profile, control an in-room amenity based on the guest configuration profile;
the guest configuration profile requiring no new room configuration, the guest configuration profile accessing needed information and data from one of a co-located server and a cloud-located server; and
the guest configuration profile controlling the in-room amenity based on a guest amenity profile derived from at least one of a home amenity belonging to the guest, a previous stay amenity relative to the guest, time of day, and season.