IP Library Granted Patent US 11,271,798
Granted Patent B2
US 11,271,798 · App. 17/159,957 · Granted Mar 8, 2022

Automated network link repair

Inventors: Eileen Tschetter Watson (Falls Church, VA); Michael Lacey (Dublin, IE); Francis Luong (Reston, VA); Craig Stephen Estep (Herndon, VA); Peter Sandford White (Ashburn, VA); Liam Dowling (Dublin, IE)
Assignee: salesforce.com, inc.
H04L41/0654H04L41/0681H04L41/0816
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Quick Facts
Patent No.
US 11,271,798
App. No.
17/159,957
Granted
Mar 8, 2022
Kind
B2
Abstract

A system may identify, by a first service, one or more faulted data links associated with a network device of the datacenter and update, by a second service, a configuration of the network device to remove data traffic from the identified one or more faulted data links based on a redundancy threshold associated with the network device. The system may also generate a repair ticket message associated with the identified one or more faulted data links and transmit test traffic across the identified one or more faulted data links while monitoring for a repair ticket resolution message associated with repairing the identified one or more faulted data links.

Claims (58)

1. A method for data processing at a datacenter, comprising:

identifying, by a first service, one or more faulted data links associated with a network device of the datacenter;

determining, by a second service, a redundancy threshold indicating a number of data links configured to remain operational during a time period;

updating, by the second service, a configuration of the network device to remove data traffic from the identified one or more faulted data links based at least in part on the redundancy threshold associated with the network device;

generating a repair ticket message associated with the identified one or more faulted data links; and

transmitting test traffic across the identified one or more faulted data links while monitoring for a repair ticket resolution message associated with repairing the identified one or more faulted data links.

2. The method of claim 1 , further comprising:

determining whether a number of the identified one or more faulted data links satisfies a configured threshold; and

determining to update the configuration of the network device based at least in part on the number of the identified one or more faulted data links satisfying the configured threshold.

3. The method of claim 2 , further comprising:

identifying a defined action to take in response to the number of the identified one or more faulted data links satisfying the configured threshold.

4. The method of claim 1 , wherein transmitting the test traffic across the identified one or more faulted data links comprises:

probing the identified one or more faulted data links to continuously forward the test traffic across the identified one or more faulted data links.

5. The method of claim 4 , further comprising:

implementing a feedback loop to generate feedback associated with repair actions for the identified one or more faulted data links based at least in part on probing the identified one or more faulted data links.

6. The method of claim 1 , further comprising:

updating a border gateway protocol state of the identified one or more faulted data links to an inactive state based at least in part on removing the data traffic from the identified one or more faulted data links.

7. The method of claim 1 , further comprising:

measuring a resolution time associated with repairing each of the identified one or more faulted data links.

8. The method of claim 1 , further comprising:

receiving a repair ticket resolution message based at least in part on generating the repair ticket message, wherein the repair ticket resolution message is associated with a repair action associated with the identified one or more faulted data links;

determining that the repair ticket message is resolved based at least in part on receiving the repair ticket resolution message; and

initiating an action to update a state identifier associated with the identified one or more faulted data links based at least in part on determining that the repair ticket message is resolved.

9. The method of claim 8 , wherein initiating the action to update the state identifier comprises:

updating a border gateway protocol state of the identified one or more faulted data links to an active state based at least in part on determining that the repair ticket message is resolved.

10. The method of claim 8 , further comprising:

rerouting the data traffic back to the one or more identified faulted data links based at least in part on receiving the repair ticket resolution messages.

11. The method of claim 1 , further comprising:

generating, by the second service, a signal indicating that the second service has completed a repair action associated with the identified one or more faulted data links.

12. The method of claim 1 , further comprising:

causing for display at a user interface an indication of an error state of the identified one or more faulted data links.

13. The method of claim 1 , wherein identifying the one or more faulted data links comprises:

detecting a threshold number of transmission errors or reception errors associated with the one or more faulted data links.

14. The method of claim 1 , wherein the first service comprises an automatic monitoring service and the second service comprises an automated network repair agent.

15. An apparatus for data processing, comprising:

a processor,

memory coupled with the processor; and

instructions stored in the memory and executable by the processor to cause the apparatus to:

identify, by a first service, one or more faulted data links associated with a network device of the datacenter;

determine, by a second service, a redundancy threshold indicating a number of data links configured to remain operational during a time period;

update, by the second service, a configuration of the network device to remove data traffic from the identified one or more faulted data links based at least in part on the redundancy threshold associated with the network device;

generate a repair ticket message associated with the identified one or more faulted data links; and

transmit test traffic across the identified one or more faulted data links while monitoring for a repair ticket resolution message associated with repairing the identified one or more faulted data links.

16. The apparatus of claim 15 , wherein the instructions are further executable by the processor to cause the apparatus to:

determine whether a number of the identified one or more faulted data links satisfies a configured threshold; and

determine to update the configuration of the network device based at least in part on the number of the identified one or more faulted data links satisfying the configured threshold.

17. The apparatus of claim 16 , wherein the instructions are further executable by the processor to cause the apparatus to:

identify a defined action to take in response to the number of the identified one or more faulted data links satisfying the configured threshold.

18. The apparatus of claim 15 , wherein the instructions to transmit the test traffic across the identified one or more faulted data links are further executable by the processor to cause the apparatus to:

probe the identified one or more faulted data links to continuously forward the test traffic across the identified one or more faulted data links.

19. The apparatus of claim 18 , wherein the instructions are further executable by the processor to cause the apparatus to:

implement a feedback loop to generate feedback associated with repair actions for the identified one or more faulted data links based at least in part on probing the identified one or more faulted data links.

20. A non-transitory computer-readable medium storing code for data processing, the code comprising instructions executable by a processor to:

identify, by a first service, one or more faulted data links associated with a network device of the datacenter;

determine, by a second service, a redundancy threshold indicating a number of data links configured to remain operational during a time period;

update, by the second service, a configuration of the network device to remove data traffic from the identified one or more faulted data links based at least in part on the redundancy threshold associated with the network device;

generate a repair ticket message associated with the identified one or more faulted data links; and

transmit test traffic across the identified one or more faulted data links while monitoring for a repair ticket resolution message associated with repairing the identified one or more faulted data links.

Assignments (2)
CHANGE OF NAME Recorded Dec 18, 2024
From: SALESFORCE.COM, INC.
To: SALESFORCE, INC.
Reel/Frame 069717/0512 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Jan 27, 2021
From: WATSON, EILEEN TSCHETTER; LACEY, MICHAEL; LUONG, FRANCIS; ESTEP, CRAIG STEPHEN; WHITE, PETER SANDFORD; DOWLING, LIAM
To: SALESFORCE.COM, INC.
Reel/Frame 055051/0492 →
Continuity (2)
Provisional Application 63044271 · Jun 25, 2020
Related Publication 20210409262A1 · Dec 30, 2021