System and method for omnichannel text-based communication system utilizing an automated assistant
A system and method for adaptive advertisement management for the serving of vehicle description pages and an automated customer engagement thereof. The system is a cloud-based network containing a campaign database, an analytics database, an adaptive advertisement management, a short message service server with automated response capabilities, and user mobile and compute devices that transmit a vehicle description page associated with an advertisement campaign embedded with a communication initiator for display on a customer computing device. Taken together or in part, said system optimizes advertising campaigns across multiple platforms, provides strong analytics for all advertising types while allowing users to engage with advertising quickly and in a real-time automated fashion.
1. A system for real-time omnichannel interactions, comprising:
a campaign database;
an analytics database;
an omnichannel text-based communicator comprising a first plurality of programming instructions stored in a memory of, and operating on a processor of, a first computing device, wherein the first programming instructions, when operating on the processor, cause the first computing device to:
send a plurality of advertisements to a customer computing device, each advertisement in the plurality of advertisements relating to a product that is associated with a matching advertisement campaign;
receive a product identifier from the customer computing device, wherein the product identifier identifies only one product from the plurality of advertisements;
retrieve an advertisement campaign related to the product identifier from the campaign database;
generate an automated chatbot response, wherein the generated chatbot response is a request for information;
receive a response communication from the customer computing device satisfying the request for information;
generate a tap text link associated with the product, the tap text link comprising a ready-to-send text message directed to a phone number associated with the advertisement campaign;
send the generated tap text link to the customer computing device;
receive a text message from the customer computing device, the text message corresponding to the tap text link; and
send a multimedia message comprising an active call-to-action component comprising activation metadata to the customer computing device.