SYSTEM AND METHOD FOR OMNICHANNEL TEXT-BASED COMMUNICATION SYSTEM WITH WEB CHAT-TEXT MESSAGE CONVERSION
A system and method for allowing seamless communication between customers using a web chat integrated into a webpage and business representatives receiving and replying to the customer's web chat messages via text messaging over a mobile device. The system and method used an omnichannel text-based communicator that integrates omnichannel communications and converts the communications into other formats of electronic messages.
1 . A system for real-time omnichannel interactions, comprising:
a campaign database;
an analytics database;
an omnichannel text-based communicator comprising a first plurality of programming instructions stored in a memory of, and operating on a processor of, a first computing device, wherein the first programming instructions, when operating on the processor, cause the first computing device to:
send an advertisement to a web server, the advertisement comprises a product that is associated with an advertisement campaign;
receive a first web chat message from the web server, wherein the first web chat message comprises a product identifier and a request for communication with a sales agent;
retrieve the advertisement campaign related to the product from the campaign database, wherein the retrieval of the advertisement campaign is based on the product identifier;
generate a first text message with the advertisement campaign and the request for communication;
send the first text message to a business mobile device;
receive a second text message from the business mobile device;
generate a second web chat message from the contents of the second text message;
send the second web chat message to the web server; and
log all interactions between the web server and the business mobile device in the analytics database.
2 . The system of claim 1 , wherein the first and second web chat message is any form of online chat.
3 . The system of claim 1 , wherein the first and second text message is any electronic message intended to be sent over a cellular network or an Internet connection.
4 . The system of claim 1 , wherein the advertisement comprises an embedded link that opens a web chat message window.
5 . A method for real-time omnichannel interactions, comprising the steps of:
sending an advertisement to a web server, the advertisement comprises a product that is associated with an advertisement campaign;
receiving a first web chat message from the web server, wherein the first web chat message comprises a product identifier and a request for communication with a sales agent;
retrieving the advertisement campaign related to the product from the campaign database, wherein the retrieval of the advertisement campaign is based on the product identifier;
generating a first text message with the advertisement campaign and the request for communication;
sending the first text message to a business mobile device;
receiving a second text message from the business mobile device;
generating a second web chat message from the contents of the second text message;
sending the second web chat message to the web server; and
logging all interactions between the web server and the business mobile device in the analytics database.
6 . The method of claim 5 , wherein the first and second web chat message is any form of online chat.
7 . The method of claim 5 , wherein the first and second text message is any electronic message intended to be sent over a cellular network or an Internet connection.
8 . The method of claim 5 , wherein the advertisement comprises an embedded link that opens a web chat message window.