IP Library Granted Patent US 11,410,053
Granted Patent B2
US 11,410,053 · App. 17/216,680 · Granted Aug 9, 2022

Apparatuses, methods and systems for a digital conversation management platform

Inventors: Andrew Peter Nelson Jerram (Windsor, GB); Frederick Francis McMahon (Maldon, GB)
Assignee: NEWVALUEXCHANGE LTD.
G06N5/022G06N5/02G06N5/04G06Q30/02G06Q30/0203G06Q30/0251G06Q30/0256G06Q40/04G10L13/00G10L15/08G10L25/27G10L25/48G11B20/10527G06Q30/0277G10L2015/088G11B2020/10537
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Quick Facts
Patent No.
US 11,410,053
App. No.
17/216,680
Granted
Aug 9, 2022
Kind
B2
Abstract

The APPARATUSES, METHODS AND SYSTEMS FOR A DIGITAL CONVERSATION MANAGEMENT PLATFORM (“DCM-Platform”) transforms digital dialogue from consumers, client demands and, Internet search inputs via DCM-Platform components into tradable digital assets, and client needs based artificial intelligence campaign plan outputs. In one implementation, The DCM-Platform may capture and examine conversations between individuals and artificial intelligence conversation agents. These agents may be viewed as assets. One can measure the value and performance of these agents by assessing their performance and ability to generate revenue from prolonging conversations and/or ability to effect sales through conversations with individuals.

Claims (229)

1. A digital conversation generation processor-implemented apparatus, comprising:

at least one memory;

a component collection stored in the at least one memory;

at least one processor disposed in communication with the at least one memory, the at least one processor executing processor-executable instructions from the component collection, the component collection storage structured with processor-executable instructions comprising:

obtain a recording of a first non-scripted user dialogue segment from a user, in which the first non-scripted user dialogue segment is a subportion of a conversational dialogue;

provide a first response to the first non-scripted user dialogue segment with at least a first dialogue response segment;

obtain a recording of a second user dialogue segment from the user, in which the second user dialogue segment is a subportion of the conversational dialogue;

provide a second response to the second user dialogue segment with at least a second dialogue response segment, in which the first and second dialogue response segments are contextually related to maintain continuity of the conversational dialogue; and

determine a value of the conversational dialogue.

2. The apparatus of claim 1 , further, comprising:

provide a dialogue asset for transaction, in which the dialogue asset is any of: the allocated value, the conversational dialogue, and the allocated value and the conversational dialogue;

in which the determination of value of the conversational dialogue is instead any of:

allocating a value to each dialogue segment of the conversational dialogue,

allocating a value to each dialogue segment,

allocating a value to each dialogue response segment,

allocating a value to each dialogue segment and to each dialogue response segment,

allocating a value to each dialogue segment and to the conversational dialogue,

allocating a value to each dialogue response segment and to the conversational dialogue, and

allocating a value to each dialogue segment, to each dialogue response segment, and to the conversational dialogue;

in which the determination of a value of the conversational dialogue includes detection of a keyword; and

in which the provision of the conversational dialogue includes any of: at least one dialogue segment; at least one dialogue response segment; an overall conversational dialogue; at least one dialogue segment and at least one dialogue response segment.

3. The apparatus of claim 1 , in which any of the following is recorded: the transaction, a dialogue segment, a dialogue response segment, and the conversational dialogue;

in which the user is any of: another computer system, another dialogue agent, a bot, and an interactive user.

4. The apparatus of claim 2 , in which the provision of the conversational dialogue and allocated value for transaction is to any of:

an application,

a transaction processor,

a transaction provider,

a transaction,

a product processor,

a product provider,

a product,

a product transaction processor,

a product transaction provider,

a product transaction,

a services processor,

a services provider,

services,

a services transaction processor,

a services transaction provider,

a services transaction,

an ad distribution network,

an ad distribution network transaction processor,

an ad distribution network provider,

an ad distribution network transaction,

a subscription product processor,

a subscription product provider,

a subscription product,

a subscription services processor,

a subscription services provider,

a subscription service,

an option transaction processor,

an option transaction provider, and

an option transaction.

5. The apparatus of claim 2 , in which provision of the response is an alternate rejoinder to the user to obtain further information if a dialogue segment fails.

6. The apparatus of claim 1 in which a dialogue segment is derived from any of: a speech-to-text source, and a textual source; and

further, comprising: providing an initial dialogue prompt segment to a user for the obtaining the recording of a first non-scripted user dialogue segment from the user.

7. The apparatus of claim 1 , further comprising:

orchestrate any of: advertisements, add on services, applications, bots, conditional execution of parameters, contracts, events, fund transfers, maintenance, subscriptions, transactions, updates, web services, widgets;

in which transactions are configured for entry into a distributed decentralized database, and in which the entry of the transactions may include any of: conversational dialogue, the allocated value, and the transaction itself.

8. A digital conversation generation processor-readable, non-transient medium, the medium storing a component collection, the component collection storage structured with processor-executable instructions comprising:

obtain a recording of a first non-scripted user dialogue segment from a user, in which the first non-scripted user dialogue segment is a subportion of a conversational dialogue;

provide a first response to the first non-scripted user dialogue segment with at least a first dialogue response segment;

obtain a recording of a second user dialogue segment from the user, in which the second user dialogue segment is a subportion of the conversational dialogue;

provide a second response to the second user dialogue segment with at least a second dialogue response segment, in which the first and second dialogue response segments are contextually related to maintain continuity of the conversational dialogue; and

determine a value of the conversational dialogue.

9. The medium of claim 8 , further, comprising:

provide a dialogue asset for transaction, in which the dialogue asset is any of: the allocated value, the conversational dialogue, and the allocated value and the conversational dialogue;

in which the determination of value of the conversational dialogue is instead any of:

allocating a value to each dialogue segment of the conversational dialogue,

allocating a value to each dialogue segment,

allocating a value to each dialogue response segment,

allocating a value to each dialogue segment and to each dialogue response segment,

allocating a value to each dialogue segment and to the conversational dialogue,

allocating a value to each dialogue response segment and to the conversational dialogue, and

allocating a value to each dialogue segment, to each dialogue response segment, and to the conversational dialogue;

in which the determination of a value of the conversational dialogue includes detection of a keyword; and

in which the provision of the conversational dialogue includes any of: at least one dialogue segment; at least one dialogue response segment; an overall conversational dialogue; at least one dialogue segment and at least one dialogue response segment.

10. The medium of claim 8 , in which any of the following is recorded: the transaction, a dialogue segment, a dialogue response segment, and the conversational dialogue;

in which the user is any of: another computer system, another dialogue agent, a bot, and an interactive user.

11. The medium of claim 9 , in which the provision of the conversational dialogue and allocated value for transaction is to any of:

an application,

a transaction processor,

a transaction provider,

a transaction,

a product processor,

a product provider,

a product,

a product transaction processor,

a product transaction provider,

a product transaction,

a services processor,

a services provider,

services,

a services transaction processor,

a services transaction provider,

a services transaction,

an ad distribution network,

an ad distribution network transaction processor,

an ad distribution network provider,

an ad distribution network transaction,

a subscription product processor,

a subscription product provider,

a subscription product,

a subscription services processor,

a subscription services provider,

a subscription service,

an option transaction processor,

an option transaction provider, and

an option transaction.

12. The medium of claim 9 , in which provision of the response is an alternate rejoinder to the user to obtain further information if a dialogue segment fails.

13. The medium of claim 8 in which a dialogue segment is derived from any of: a speech-to-text source, and a textual source; and

further, comprising: providing an initial dialogue prompt segment to a user for the obtaining the recording of a first non-scripted user dialogue segment from the user.

14. The medium of claim 8 , further comprising:

orchestrate any of: advertisements, add on services, applications, bots, conditional execution of parameters, contracts, events, fund transfers, maintenance, subscriptions, transactions, updates, web services, widgets;

in which transactions are configured for entry into a distributed decentralized database, and in which the entry of the transactions may include any of: conversational dialogue, the allocated value, and the transaction itself.

15. A digital conversation generation processor-implemented system, comprising:

means to store a component collection;

means to process processor-executable instructions from the component collection, the component collection storage structured with processor-executable instructions including:

obtain a recording of a first non-scripted user dialogue segment from a user, in which the first non-scripted user dialogue segment is a subportion of a conversational dialogue;

provide a first response to the first non-scripted user dialogue segment with at least a first dialogue response segment;

obtain a recording of a second user dialogue segment from the user, in which the second user dialogue segment is a subportion of the conversational dialogue;

provide a second response to the second user dialogue segment with at least a second dialogue response segment, in which the first and second dialogue response segments are contextually related to maintain continuity of the conversational dialogue; and

determine a value of the conversational dialogue.

16. The system of claim 15 , further, comprising:

provide a dialogue asset for transaction, in which the dialogue asset is any of: the allocated value, the conversational dialogue, and the allocated value and the conversational dialogue;

in which the determination of value of the conversational dialogue is instead any of:

allocating a value to each dialogue segment of the conversational dialogue,

allocating a value to each dialogue segment,

allocating a value to each dialogue response segment,

allocating a value to each dialogue segment and to each dialogue response segment,

allocating a value to each dialogue segment and to the conversational dialogue,

allocating a value to each dialogue response segment and to the conversational dialogue, and

allocating a value to each dialogue segment, to each dialogue response segment, and to the conversational dialogue;

in which the determination of a value of the conversational dialogue includes detection of a keyword; and

in which the provision of the conversational dialogue includes any of: at least one dialogue segment; at least one dialogue response segment; an overall conversational dialogue; at least one dialogue segment and at least one dialogue response segment.

17. The system of claim 15 , in which any of the following is recorded: the transaction, a dialogue segment, a dialogue response segment, and the conversational dialogue;

in which the user is any of: another computer system, another dialogue agent, a bot, and an interactive user.

18. The system of claim 16 , in which the provision of the conversational dialogue and allocated value for transaction is to any of:

an application,

a transaction processor,

a transaction provider,

a transaction,

a product processor,

a product provider,

a product,

a product transaction processor,

a product transaction provider,

a product transaction,

a services processor,

a services provider,

services,

a services transaction processor,

a services transaction provider,

a services transaction,

an ad distribution network,

an ad distribution network transaction processor,

an ad distribution network provider,

an ad distribution network transaction,

a subscription product processor,

a subscription product provider,

a subscription product,

a subscription services processor,

a subscription services provider,

a subscription service,

an option transaction processor,

an option transaction provider, and

an option transaction.

19. The system of claim 16 , in which provision of the response is an alternate rejoinder to the user to obtain further information if a dialogue segment fails.

20. The system of claim 15 in which a dialogue segment is derived from any of: a speech-to-text source, and a textual source; and

further, comprising: providing an initial dialogue prompt segment to a user for the obtaining the recording of a first non-scripted user dialogue segment from the user.

21. The system of claim 15 , further comprising:

orchestrate any of: advertisements, add on services, applications, bots, conditional execution of parameters, contracts, events, fund transfers, maintenance, subscriptions, transactions, updates, web services, widgets;

in which transactions are configured for entry into a distributed decentralized database, and in which the entry of the transactions may include any of: conversational dialogue, the allocated value, and the transaction itself.

22. A digital conversation generation process, including processing processor-executable instructions via at least one processor from a component collection stored in at least one memory, the component collection storage structured with processor-executable instructions comprising:

obtain a recording of a first non-scripted user dialogue segment from a user, in which the first non-scripted user dialogue segment is a subportion of a conversational dialogue;

provide a first response to the first non-scripted user dialogue segment with at least a first dialogue response segment;

obtain a recording of a second user dialogue segment from the user, in which the second user dialogue segment is a subportion of the conversational dialogue;

provide a second response to the second user dialogue segment with at least a second dialogue response segment, in which the first and second dialogue response segments are contextually related to maintain continuity of the conversational dialogue; and

determine a value of the conversational dialogue.

23. The process of claim 22 , further, comprising:

provide a dialogue asset for transaction, in which the dialogue asset is any of: the allocated value, the conversational dialogue, and the allocated value and the conversational dialogue;

in which the determination of value of the conversational dialogue is instead any of:

allocating a value to each dialogue segment of the conversational dialogue,

allocating a value to each dialogue segment,

allocating a value to each dialogue response segment,

allocating a value to each dialogue segment and to each dialogue response segment,

allocating a value to each dialogue segment and to the conversational dialogue,

allocating a value to each dialogue response segment and to the conversational dialogue, and

allocating a value to each dialogue segment, to each dialogue response segment, and to the conversational dialogue;

in which the determination of a value of the conversational dialogue includes detection of a keyword; and

in which the provision of the conversational dialogue includes any of: at least one dialogue segment; at least one dialogue response segment; an overall conversational dialogue; at least one dialogue segment and at least one dialogue response segment.

24. The process of claim 22 , in which any of the following is recorded: the transaction, a dialogue segment, a dialogue response segment, and the conversational dialogue;

in which the user is any of: another computer system, another dialogue agent, a bot, and an interactive user.

25. The process of claim 23 , in which the provision of the conversational dialogue and allocated value for transaction is to any of:

an application,

a transaction processor,

a transaction provider,

a transaction,

a product processor,

a product provider,

a product,

a product transaction processor,

a product transaction provider,

a product transaction,

a services processor,

a services provider,

services,

a services transaction processor,

a services transaction provider,

a services transaction,

an ad distribution network,

an ad distribution network transaction processor,

an ad distribution network provider,

an ad distribution network transaction,

a subscription product processor,

a subscription product provider,

a subscription product,

a subscription services processor,

a subscription services provider,

a subscription service,

an option transaction processor,

an option transaction provider, and

an option transaction.

26. The process of claim 23 , in which provision of the response is an alternate rejoinder to the user to obtain further information if a dialogue segment fails.

27. The process of claim 22 in which a dialogue segment is derived from any of: a speech-to-text source, and a textual source; and

further, comprising: providing an initial dialogue prompt segment to a user for the obtaining the recording of a first non-scripted user dialogue segment from the user.

28. The process of claim 22 , further comprising:

orchestrate any of: advertisements, add on services, applications, bots, conditional execution of parameters, contracts, events, fund transfers, maintenance, subscriptions, transactions, updates, web services, widgets;

in which transactions are configured for entry into a distributed decentralized database, and in which the entry of the transactions may include any of: conversational dialogue, the allocated value, and the transaction itself.

Assignments (2)
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Oct 15, 2021
From: JERRAM, ANDREW PETER NELSON; MCMAHON, FREDERICK FRANCIS
To: NEWVALUEXCHANGE GLOBAL AI LLP
Reel/Frame 057810/0990 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Oct 15, 2021
From: NEWVALUEXCHANGE GLOBAL AI LLP
To: NEWVALUEXCHANGE LTD.
Reel/Frame 057811/0015 →
Continuity (6)
Continuation 15242302 · Aug 19, 2016
Continuation 14289538 · May 28, 2014
Continuation 13013158 · Jan 25, 2011
Provisional Application 61360434 · Jun 30, 2010
Provisional Application 61298130 · Jan 25, 2010
Related Publication 20210287106A1 · Sep 16, 2021