System and method for video-assisted presence detection in telephony communications
Video-assisted presence detection is used to enhance a user experience in telephony communications. Image data, video data, or both, from a camera are used to determine whether a user is present at their device before a call is transferred to him or her. The video-assisted presence detection can be implemented based on a privacy setting. For example, one implementation allows a system to have partial access to the camera to perform a scan to detect that there is a human present without capturing facial information, and without identifying that person. Another implementation allows the system to have partial access to the camera to scan the a face of a user, but not have access to the video feed of the camera. Another implementation allows the system to have full access to the camera.
1. A system comprising:
a first device associated with a private network and configured to communicate via a unified communications as a service (UCaaS) platform;
a second device associated with the private network and configured to communicate via the UCaaS platform, the second device including a camera, wherein the second device is configured to:
detect, based on an indication of a call received from the first device, a user presence based on data captured by the camera; and
transmit, to the first device, a notification that indicates detection of the user presence without the data captured by the camera, wherein the first device is configured to transfer the call to the second device based on the detection of the user presence using session initiation protocol (SIP) signaling.
2. The system of claim 1 , wherein the second device is configured to determine a head zone from the data to detect the user presence at the second device, and wherein the head zone is a first area of an image associated with the data that includes at least a portion of a head of a user.
3. The system of claim 1 , wherein the second device is configured to determine a head zone from the data to detect the user presence at the second device, wherein the head zone is a first area of an image associated with the data that includes at least a portion of a head of a user, wherein the second device is configured to determine a body zone from the data to detect the user presence at the second device, and wherein the body zone is a second area of the image associated with the data that includes at least a portion of a body of the user.
4. The system of claim 1 , wherein the notification includes a video feed associated with the data.
5. The system of claim 1 , wherein the second device is configured to perform voice print matching to confirm an identity of the user.
6. The system of claim 1 , wherein the second device is configured to perform voice print matching to confirm an identity of the user, and wherein the second device is configured to transmit the notification on a condition that the identity of the user is confirmed.
7. A method comprising:
detecting, based on an indication of a call received from a first device, a user presence at a second device based on data captured by a camera of the second device associated with a private network and configured to communicate via a unified communications as a service (UCaaS) platform;
transmitting a notification to the first device associated with the private network and configured to communicate via the UCaaS platform, wherein the notification indicates the detected user presence without the data captured by the camera; and
transferring, using session initiation protocol (SIP) signaling, the call to the second device based on the detection of the user presence.
8. The method of claim 7 , wherein the indication of the call includes metadata associated with the call.
9. The method of claim 7 , wherein the indication of the call includes a request for a user status.
10. The method of claim 7 , further comprising:
determining, at a network device of the private network, a head zone from the data to detect the user presence at the first device, wherein the head zone is a first area of an image associated with the data that includes at least a portion of a head of a user.
11. The method of claim 7 , further comprising:
determining, at a network device of the private network, a head zone from the data to detect the user presence at the first device, wherein the head zone is a first area of an image associated with the data that includes at least a portion of a head of a user; and
determining, at the network device of the private network, a body zone from the data to detect the user presence at the first device, wherein the body zone is a second area of the image associated with the data that includes at least a portion of a body of the user.
12. The method of claim 7 , wherein the notification includes a video feed associated with the data.
13. The method of claim 7 , further comprising:
performing, at the second device, voice print matching to confirm an identity of the user.
14. The method of claim 7 , further comprising:
performing, at the second device, voice print matching to confirm an identity of the user, wherein the notification is transmitted on a condition that the identity of the user is confirmed.
15. A non-transitory computer-readable medium configured to store instructions that when executed by a processor cause the processor to:
detect, based on an indication of a call received from a first device, a user presence at a second device based on data captured by a camera of the second device associated with a private network and configured to communicate via a unified communications as a service (UCaaS) platform;
transmit a notification to the first device associated with the private network and configured to communicate via the UCaaS platform, wherein the notification indicates the detected user presence without the data captured by the camera; and
transfer, using session initiation protocol (SIP) signaling, the call to the second device based on the detection of the user presence.
16. The non-transitory computer-readable medium of claim 15 , wherein the processor is configured to determine an identity of a user based on the data obtained from the camera of the second device.
17. The non-transitory computer-readable medium of claim 15 , wherein the processor is configured to determine an identity of a user based on the data obtained from the camera of the second device, and wherein the processor is configured to confirm the identity of the user by matching the identity against a known identity.
18. The non-transitory computer-readable medium of claim 15 , wherein the processor is configured to:
determine an identity of a user based on the data obtained from the camera of the second device;
confirm the identity of the user by matching the identity against a known identity, and
transfer the call to the second device based on the detection of the user presence.
19. The non-transitory computer-readable medium of claim 15 , wherein the data captured by the camera is based on a privacy setting that allows partial access to the camera to perform a scan without capturing facial information.
20. The non-transitory computer-readable medium of claim 15 , wherein the data captured by the camera is based on a privacy setting that allows full access to the camera, and wherein the notification includes a video feed from the camera.