Systems and methods for predictively managing user experiences in autonomous vehicles

1 . A system comprising:

a non-transitory memory; and

one or more hardware processors configured to execute instructions from the non-transitory memory to perform operations comprising:

monitoring, during an autonomous vehicle (AV) ride provided by an AV carrying a passenger and managed by a transportation management system configured to manage a fleet of AVs, one or more passenger communications between the passenger and a remote agent using an in-vehicle electronic device in the AV, wherein the remote agent is located external to the AV and the in-vehicle electronic device enables communication between the remote agent and the passenger during the AV ride;

identifying, based on at least one request provided by the passenger to the remote agent using the in-vehicle electronic device, and in association with a first occurrence of a ride event during the AV ride, one or more passenger ride preferences related to the AV ride, wherein the one or more passenger ride preferences are associated with changeable features of the AV;

providing confirmation, via the in-vehicle electronic device and subsequent to the remote agent receiving the at least one request provided by the passenger in association with the first occurrence of the ride event, that the at least one request is being fulfilled, the fulfillment of which causes at least one change to the AV ride based on the one or more passenger ride preferences;

generating, based upon the at least one request provided by the passenger to the remote agent, one or more predicted passenger ride preferences for the passenger, wherein during a subsequent AV ride carrying the passenger, the one or more predicted passenger ride preferences are capable of being applied to the subsequent AV ride in association with a second occurrence of the ride event;

determining that the subsequent AV ride carrying the passenger matches a previously traveled route traveled by the passenger;

identifying the one or more passenger ride preferences that were applied during the previously traveled route; and

applying, to the subsequent AV ride, the one or more passenger ride preferences that were applied during the previously traveled route.

2 . The system of claim 1 , wherein the operations further comprise:

interpreting the at least one request provided by the passenger to the remote agent using the in-vehicle electronic device during the AV ride as a request to change a route associated with the AV ride; and

applying the at least one request to cause the at least one change to the route associated with the AV ride.

3 . The system of claim 1 , wherein the operations further comprise:

interpreting the at least one request provided by the passenger to the remote agent using the in-vehicle electronic device during the AV ride as a request to change one or more heating, ventilation, or air conditioning (HVAC) settings in the AV; and

applying the at least one request to cause the one or more changes to the HVAC settings.

4 . The system of claim 1 , wherein the operations further comprise:

determining, for each AV in the fleet of AVs, features of the AV that are changeable; and

storing an indication of the features of the AV that are changeable.

5 . The system of claim 1 , wherein the operations further comprise:

during the subsequent AV ride carrying the passenger, applying the one or more predicted passenger ride preferences to the subsequent AV ride in association with the second occurrence of the ride event.

6 . The system of claim 1 , wherein the identifying includes inferring at least one passenger ride preference from one or more hardware sensor inputs comprise audio sensor inputs, video sensor inputs, seat sensor inputs, or seatbelt buckle sensor inputs.

7 . The system of claim 1 , wherein the operations further comprise:

controlling one or more features of the AV in real-time by sending specified control signals to the AV based upon the at least one request.

8 . The system of claim 1 , wherein applying the one or more predicted passenger ride preferences to the subsequent AV ride includes sending one or more AV control signals to the AV to control one or more features of the AV that correspond to the predicted passenger ride preferences.

9 . The system of claim 1 , wherein the operations further comprise altering, based at least in part on the one or more passenger ride preferences related to the AV ride that were identified, at least one aspect of a transportation network managed by the transportation management system.

10 . The system of claim 9 , wherein the altering of the at least one aspect of the transportation network comprises repositioning one or more additional AVs in the fleet of AVs.

11 . The system of claim 1 , wherein the operations further comprise:

determining that one or more current conditions exist that affect the one or more predicted passenger ride preferences, such that at least one of the one or more predicted passenger ride preferences is overridden and is not applied based on the determined current conditions; and

automatically applying at least one of the one or more predicted passenger ride preferences that was not overridden based on the current conditions to the subsequent AV ride prior to the second occurrence of the ride event, such that at least one change is made to the subsequent AV ride based on the applied preferences.

12 . The system of claim 1 , wherein the changeable features of the AV include one or more of:

air conditioning status;

heating status;

radio station selection;

window position;

sunroof position; or

seat temperature.

13 . A computer-implemented method comprising:

monitoring, during an autonomous vehicle (AV) ride provided by an AV carrying a passenger and managed by a transportation management system configured to manage a fleet of AVs, one or more passenger communications between the passenger and a remote agent using an in-vehicle electronic device in the AV, wherein the remote agent is located external to the AV and the in-vehicle electronic device enables communication between the remote agent and the passenger during the AV ride;

identifying, based on at least one request provided by the passenger to the remote agent using the in-vehicle electronic device and in association with a first occurrence of a ride event during the AV ride, one or more passenger ride preferences related to the AV ride, wherein the one or more passenger ride preferences are associated with changeable features of the AV;

providing confirmation, via the in-vehicle electronic device and subsequent to the remote agent receiving the at least one request provided by the passenger in association with the first occurrence of the ride event, that the at least one request is being fulfilled, the fulfillment of which causes at least one change to the AV ride based on the one or more passenger ride preferences;

generating, based upon the at least one request provided by the passenger to the remote agent, one or more predicted passenger ride preferences for the passenger, wherein during a subsequent AV ride carrying the passenger, the one or more predicted passenger ride preferences are capable of being applied to the subsequent AV ride in association with a second occurrence of the ride event;

determining that the subsequent AV ride carrying the passenger matches a previously traveled route traveled by the passenger;

identifying the one or more passenger ride preferences that were applied during the previously traveled route; and

applying, to the subsequent AV ride, the one or more passenger ride preferences that were applied during the previously traveled route.

14 . The computer-implemented method of claim 13 , wherein the method further comprises:

interpreting the at least one request provided by the passenger to the remote agent using the in-vehicle electronic device during the AV ride as a request to change a route associated with the AV ride; and

applying the at least one request to cause the at least one change to the route associated with the AV ride.

15 . The computer-implemented method of claim 13 , wherein the method further comprises:

interpreting the at least one request provided by the passenger to the remote agent using the in-vehicle electronic device during the AV ride as a request to change one or more heating, ventilation, or air conditioning (HVAC) settings in the AV; and

applying the at least one request to cause the one or more changes to the HVAC settings.

16 . The computer-implemented method of claim 13 , wherein the method further comprises:

determining, for each AV in the fleet of AVs, features of the AV that are changeable; and

storing an indication of the features of the AV that are changeable.

17 . The computer-implemented method of claim 16 , wherein the method further comprises:

during the subsequent AV ride carrying the passenger, applying the one or more predicted passenger ride preferences to the subsequent AV ride in association with the second occurrence of the ride event.

18 . The computer-implemented method of claim 13 , wherein at least one of the one or more predicted passenger ride preferences are automatically applied to the subsequent AV ride prior to the second occurrence of the ride event.

19 . The computer-implemented method of claim 13 , further comprising:

determining that one or more current conditions exist that affect the one or more predicted passenger ride preferences, such that at least one of the one or more predicted passenger ride preferences is overridden and is not applied based on the determined current conditions; and

automatically applying at least one of the one or more predicted passenger ride preferences that was not overridden based on the current conditions to the subsequent AV ride prior to the second occurrence of the ride event, such that at least one change is made to the subsequent AV ride based on the applied preferences.

20 . A non-transitory computer-readable medium comprising computer-readable instructions that, when executed by at least one processor of a computing device, cause the computing device to:

monitor, during an autonomous vehicle (AV) ride provided by an AV carrying a passenger and managed by a transportation management system configured to manage a fleet of AVs, one or more passenger communications between the passenger and a remote agent using an in- vehicle electronic device in the AV, wherein the remote agent is located external to the AV and the in-vehicle electronic device enables communication between the remote agent and the passenger during the AV ride;

identify, based on at least one request provided by the passenger to the remote agent using the in-vehicle electronic device and in association with a first occurrence of a ride event during the AV ride, one or more passenger ride preferences related to the AV ride, wherein the one or more passenger ride preferences are associated with changeable features of the AV;

provide confirmation, via the in-vehicle electronic device and subsequent to the remote agent receiving the at least one request provided by the passenger in association with the first occurrence of the ride event, that the at least one request is being fulfilled, the fulfillment of which causes at least one change to the AV ride based on the one or more passenger ride preferences;

generate, based upon the at least one request provided by the passenger to the remote agent, one or more predicted passenger ride preferences for the passenger, wherein during a subsequent AV ride carrying the passenger, the one or more predicted passenger ride preferences are capable of being applied to the subsequent AV ride in association with a second occurrence of the ride event;

determine that the subsequent AV ride carrying the passenger matches a previously traveled route traveled by the passenger;

identify the one or more passenger ride preferences that were applied during the previously traveled route; and

apply, to the subsequent AV ride, the one or more passenger ride preferences that were applied during the previously traveled route.

21 . The computer-readable medium of claim 20 , wherein the computing device is further configured to apply, during the subsequent AV ride carrying the passenger, the one or more predicted passenger ride preferences to the subsequent AV ride in association with the second occurrence of the ride event.