IP Library Granted Patent US 11,671,467
Granted Patent B2
US 11,671,467 · App. 17/357,150 · Granted Jun 6, 2023

Automated session participation on behalf of absent participants

Inventors: Navin Daga (Silapathar, IN); Sandesh Chopdekar (Pune, IN); Pushkar Yashavant Deole (Pune, IN)
Assignee: Avaya Management L.P.
H04L65/1089G06F40/103G10L13/02G10L15/22G10L15/26H04L51/02H04L51/043H04L65/1093H04M3/42221H04M3/568H04M2201/39
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Quick Facts
Patent No.
US 11,671,467
App. No.
17/357,150
Granted
Jun 6, 2023
Kind
B2
Abstract

The technology disclosed herein enables an absent participant to participate in a communication session. In a particular embodiment, a method includes identifying a meeting for an automated attendee to attend on behalf of a user. At a time for the meeting, the method includes joining the automated attendee to a communication session for the meeting. In the automated attendee, the method provides monitoring, in real-time, user communications exchanged between two or more other users over the communication session. During the monitoring, upon identifying a portion of the user communications that is relevant to the user, the method provides notifying the user about the portion.

Claims (67)

1. A method comprising:

identifying a meeting for an automated attendee to attend on behalf of a user;

at a time for the meeting, joining the automated attendee to a communication session for the meeting;

in the automated attendee:

monitoring, in real-time, user communications exchanged between two or more other users over the communication session;

generating a transcript of the user communications;

providing the transcript to the user; and

during the monitoring, upon identifying a portion of the user communications that is relevant to the user, notifying the user about the portion, wherein notifying the user includes highlighting the portion to the user in real-time within the transcript.

2. The method of claim 1 , comprising:

prior to the time, receiving input from the user describing information that the user considers relevant; and

identifying the portion based on the information.

3. The method of claim 2 , comprising:

accessing a user profile for the user; and

identifying the portion based on the user profile.

4. The method of claim 1 , comprising:

after identifying the portion, inserting predefined input into the user communications, wherein the predefined input comprises text or a voice recording.

5. The method of claim 4 , wherein the predefined input comprises text and inserting the predefined input comprises:

inserting the text into a chat channel of the communication session.

6. The method of claim 4 , wherein the predefined input comprises text and inserting the predefined input comprises:

synthesizing speech from the text; and

playing the speech over the communication session.

7. The method of claim 1 , wherein notifying the user includes producing a sound and/or vibration for the user.

8. The method of claim 7 , wherein notifying the user includes providing a recording of the portion to the user.

9. The method of claim 1 , comprising:

after notifying the user, receiving input from the user for inclusion in the user communications, wherein the input comprises text or a voice recording; and

including the input in the user communications in real time with the receipt of the input.

10. The method of claim 9 , wherein the input comprises text and including the input comprises:

synthesizing speech from the text; and

playing the speech over the communication session.

11. The method of claim 9 , wherein including the input comprises:

after notifying the user, receiving input from the user for inclusion in the user communications, wherein the input comprises text or a voice recording;

notifying a meeting moderator about the input; and

inserting the input into the user communications upon receiving an indication from the meeting moderator allowing insertion of the input.

12. The method of claim 1 , comprising:

identifying the portion based on the user communications including a name of the user.

13. An apparatus comprising:

one or more computer readable storage media;

a processing system operatively coupled with the one or more computer readable storage media; and

program instructions stored on the one or more computer readable storage media that, when read and executed by the processing system, direct the apparatus to:

identify a meeting for an automated attendee to attend on behalf of a user;

at a time for the meeting, join the automated attendee to a communication session for the meeting;

monitor, in real-time, user communications exchanged between two or more other users over the communication session;

generate a transcript of the user communications;

provide the transcript to the user; and

during the monitoring, upon identifying a portion of the user communications that is relevant to the user, notify the user about the portion, including highlighting the portion to the user in real-time within the transcript.

14. The apparatus of claim 13 , wherein the program instructions direct the processing system to:

prior to the time, receive input from the user describing information that the user considers relevant; and

identify the portion based on the information.

15. The apparatus of claim 14 , wherein the program instructions direct the processing system to:

access a user profile for the user; and

identify the portion based on the user profile.

16. The apparatus of claim 13 , wherein the program instructions direct the processing system to:

after identifying the portion, insert predefined text input into a chat channel of the communication session.

17. The apparatus of claim 13 , wherein the program instructions direct the processing system to:

after identifying the portion, synthesize speech from predefined text input and play the speech over the communication session.

18. The apparatus of claim 13 , wherein to notify the user, the program instructions direct the processing system to:

produce a sound and/or vibration for the user.

19. The apparatus of claim 13 , wherein the program instructions direct the processing system to:

after notifying the user, receive input from the user for inclusion in the user communications, wherein the input comprises text or a voice recording; and

include the input in the user communications in real time with the receipt of the input.

20. One or more computer readable storage media having program instructions stored thereon that, when read and executed by a processing system, direct the processing system to:

identify a meeting for an automated attendee to attend on behalf of a user;

at a time for the meeting, join the automated attendee to a communication session for the meeting;

monitor, in real-time, user communications exchanged between two or more other users over the communication session;

generate a transcript of the user communications;

provide the transcript to the user; and

during the monitoring, upon identifying a portion of the user communications that is relevant to the user, notify the user about the portion, including highlighting the portion to the user in real-time within the transcript.

Assignments (9)
INTELLECTUAL PROPERTY SECURITY AGREEMENT – SUPPLEMENT NO. 1 Recorded May 29, 2024
From: AVAYA LLC (FORMERLY KNOWN AS AVAYA INC.); AVAYA MANAGEMENT L.P.
To: WILMINGTON SAVINGS FUND SOCIETY, FSB, AS COLLATERAL AGENT
Reel/Frame 067559/0284 →
INTELLECTUAL PROPERTY SECURITY AGREEMENT Recorded Jul 31, 2023
From: AVAYA LLC (FORMERLY KNOWN AS AVAYA INC.); AVAYA MANAGEMENT L.P.
To: CITIBANK, N.A., AS COLLATERAL AGENT
Reel/Frame 064431/0001 →
RELEASE OF SECURITY INTEREST IN PATENTS (REEL/FRAME 61087/0386) Recorded May 18, 2023
From: WILMINGTON TRUST, NATIONAL ASSOCIATION, AS NOTES COLLATERAL AGENT
To: AVAYA MANAGEMENT L.P.; AVAYA INC.; INTELLISIST, INC.; AVAYA INTEGRATED CABINET SOLUTIONS LLC
Reel/Frame 063690/0359 →
INTELLECTUAL PROPERTY SECURITY AGREEMENT Recorded May 4, 2023
From: AVAYA INC.; AVAYA MANAGEMENT L.P.; INTELLISIST, INC.
To: CITIBANK, N.A., AS COLLATERAL AGENT
Reel/Frame 063542/0662 →
INTELLECTUAL PROPERTY SECURITY AGREEMENT Recorded May 3, 2023
From: AVAYA MANAGEMENT L.P.; AVAYA INC.; INTELLISIST, INC.; KNOAHSOFT INC.
To: WILMINGTON SAVINGS FUND SOCIETY, FSB [COLLATERAL AGENT]
Reel/Frame 063742/0001 →
RELEASE OF SECURITY INTEREST IN PATENTS AT REEL 57700/FRAME 0935 Recorded Apr 26, 2023
From: CITIBANK, N.A., AS COLLATERAL AGENT
To: AVAYA HOLDINGS CORP.; AVAYA INC.; AVAYA MANAGEMENT L.P.
Reel/Frame 063458/0303 →
INTELLECTUAL PROPERTY SECURITY AGREEMENT Recorded Aug 5, 2022
From: AVAYA INC.; INTELLISIST, INC.; AVAYA MANAGEMENT L.P.; AVAYA CABINET SOLUTIONS LLC
To: WILMINGTON TRUST, NATIONAL ASSOCIATION, AS COLLATERAL AGENT
Reel/Frame 061087/0386 →
SECURITY INTEREST Recorded Oct 4, 2021
From: AVAYA MANAGEMENT LP
To: CITIBANK, N.A., AS COLLATERAL AGENT
Reel/Frame 057700/0935 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Jun 24, 2021
From: DAGA, NAVIN; CHOPDEKAR, SANDESH; DEOLE, PUSHKAR YASHAVANT
To: AVAYA MANAGEMENT L.P.
Reel/Frame 056661/0766 →