Patent Application
Utility
App. No. 17/376,565
· Confirmation No. 1052
SYSTEM AND METHOD FOR IMPROVING QUALITY ASSURANCE PROCESS IN CONTACT CENTERS
Applicant:
NICE Ltd.
Final Rejection Mailed
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Code | Description | Pages | ||
|---|---|---|---|---|---|
| 2026-05-20 | CTFR |
Final Rejection | 10 | View | |
| 2026-05-20 | 892 |
List of references cited by examiner | 1 | View | |
| 2026-05-20 | SRFW |
Search information including classification, databases and other search related notes | 2 | View | |
| 2026-05-20 | FWCLM |
Index of Claims | 1 | View | |
| 2026-05-20 | SRNT |
Examiner's search strategy and results | 9 | View | |
| 2026-04-30 | N570 |
Communication - Re: Power of Attorney (PTOL-308) | 1 | View | |
| 2026-04-30 | N570 |
Communication - Re: Power of Attorney (PTOL-308) | 1 | View | |
| 2026-04-28 | PA.. |
Power of Attorney | 3 | View | |
| 2026-04-28 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2026-04-28 | R3.73 |
Assignee showing of ownership per 37 CFR 3.73 | 3 | View | |
| 2026-01-26 | A... |
Amendment/Request for Reconsideration-After Non-Final Rejection | — | View | |
| 2026-01-26 | XT/ |
Extension of Time | 1 | View | |
| 2026-01-26 | A... |
Amendment/Request for Reconsideration-After Non-Final Rejection | 1 | View | |
| 2026-01-26 | CLM |
Claims | 10 | View | |
| 2026-01-26 | REM |
Applicant Arguments/Remarks Made in an Amendment | 12 | View | |
| 2026-01-26 | N417.PYMT |
Electronic Fee Payment | 2 | View | |
| 2026-01-26 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2026-01-26 | WFEE |
Fee Worksheet (SB06) | 1 | View | |
| 2025-08-26 | CTNF |
Non-Final Rejection | 29 | View | |
| 2025-08-26 | 892 |
List of references cited by examiner | 1 | View | |
| 2025-08-26 | FWCLM |
Index of Claims | 1 | View | |
| 2025-08-26 | SRFW |
Search information including classification, databases and other search related notes | 2 | View | |
| 2025-08-26 | SRNT |
Examiner's search strategy and results | 2 | View | |
| 2025-08-26 | SRNT |
Examiner's search strategy and results | 2 | View | |
| 2025-08-26 | SRNT |
Examiner's search strategy and results | 8 | View | |
| 2025-02-04 | A... |
Amendment/Request for Reconsideration-After Non-Final Rejection | — | View | |
| 2025-02-04 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2025-02-04 | RCEX |
Request for Continued Examination (RCE) | 1 | View | |
| 2025-02-04 | AMSB |
Amendment Submitted/Entered with Filing of Continued Prosecution Application (CPA)/Request for Continued Examination(RCE) | 1 | View | |
| 2025-02-04 | N417.PYMT |
Electronic Fee Payment | 2 | View | |
| 2025-02-04 | REM |
Applicant Arguments/Remarks Made in an Amendment | 7 | View | |
| 2025-02-04 | CLM |
Claims | 12 | View | |
| 2025-02-04 | WFEE |
Fee Worksheet (SB06) | 1 | View | |
| 2025-01-01 | M865E |
Electronic Request for Interview with Examiner | 1 | View | |
| 2024-11-04 | CTFR |
Final Rejection | 25 | View | |
| 2024-11-04 | 892 |
List of references cited by examiner | 1 | View | |
| 2024-11-04 | SRFW |
Search information including classification, databases and other search related notes | 2 | View | |
| 2024-11-04 | FWCLM |
Index of Claims | 1 | View | |
| 2024-11-04 | SRNT |
Examiner's search strategy and results | 5 | View | |
| 2024-07-29 | A... |
Amendment/Request for Reconsideration-After Non-Final Rejection | — | View | |
| 2024-07-29 | REM |
Applicant Arguments/Remarks Made in an Amendment | 11 | View | |
| 2024-07-29 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2024-07-29 | A... |
Amendment/Request for Reconsideration-After Non-Final Rejection | 1 | View | |
| 2024-07-29 | CLM |
Claims | 1 | View | |
| 2024-07-29 | CLM |
Claims | 9 | View | |
| 2024-07-29 | WFEE |
Fee Worksheet (SB06) | 1 | View | |
| 2024-07-25 | EXIN |
Examiner Interview Summary Record (PTOL - 413) | 3 | View | |
| 2024-07-25 | OA.APPENDIX |
Office Action Appendix | 8 | View | |
| 2024-07-08 | M865E |
Electronic Request for Interview with Examiner | 1 | View | |
| 2024-06-19 | M865E |
Electronic Request for Interview with Examiner | 1 | View | |
| 2024-05-20 | CTNF |
Non-Final Rejection | 21 | View | |
| 2024-05-20 | 892 |
List of references cited by examiner | 1 | View | |
| 2024-05-20 | SRFW |
Search information including classification, databases and other search related notes | 2 | View | |
| 2024-05-20 | FWCLM |
Index of Claims | 1 | View | |
| 2024-05-20 | SRNT |
Examiner's search strategy and results | 4 | View | |
| 2024-05-20 | SRNT |
Examiner's search strategy and results | 2 | View | |
| 2024-05-20 | SRNT |
Examiner's search strategy and results | 2 | View | |
| 2024-03-16 | WFEE |
Fee Worksheet (SB06) | 1 | View | |
| 2024-03-14 | RCEX |
Request for Continued Examination (RCE) | 1 | View | |
| 2024-03-14 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2024-03-14 | N417.PYMT |
Electronic Fee Payment | 2 | View | |
| 2024-03-06 | CTAV |
Advisory Action (PTOL-303) | 3 | View | |
| 2024-03-06 | CLM |
Claims | 8 | View | |
| 2024-03-06 | ANE.I |
Amendment After Final or under 37CFR 1.312, initialed by the examiner. | 1 | View | |
| 2024-02-08 | EXIN |
Examiner Interview Summary Record (PTOL - 413) | 2 | View | |
| 2024-02-08 | OA.APPENDIX |
Office Action Appendix | 2 | View | |
| 2024-02-08 | WFEE |
Fee Worksheet (SB06) | 1 | View | |
| 2024-02-07 | A... |
Amendment/Request for Reconsideration-After Non-Final Rejection | — | View | |
| 2024-02-07 | A.NE |
Response After Final Action | 1 | View | |
| 2024-02-07 | CLM |
Claims | 8 | View | |
| 2024-02-07 | REM |
Applicant Arguments/Remarks Made in an Amendment | 5 | View | |
| 2024-02-07 | A.NE.AFCP |
After Final Consideration Program Request | 1 | View | |
| 2024-02-07 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2024-02-07 | N417.PYMT |
Electronic Fee Payment | 2 | View | |
| 2024-02-07 | A.NE |
Response After Final Action | 1 | View | |
| 2024-01-22 | M865E |
Electronic Request for Interview with Examiner | 1 | View | |
| 2023-11-21 | CTFR |
Final Rejection | 17 | View | |
| 2023-11-21 | 892 |
List of references cited by examiner | 1 | View | |
| 2023-11-21 | FWCLM |
Index of Claims | 1 | View | |
| 2023-11-21 | SRFW |
Search information including classification, databases and other search related notes | 1 | View | |
| 2023-11-21 | BIB |
Bibliographic Data Sheet | 1 | View | |
| 2023-11-21 | 1449 |
List of References cited by applicant and considered by examiner | 2 | View | |
| 2023-11-21 | SRNT |
Examiner's search strategy and results | 3 | View | |
| 2023-08-10 | A... |
Amendment/Request for Reconsideration-After Non-Final Rejection | — | View | |
| 2023-08-10 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2023-08-10 | A... |
Amendment/Request for Reconsideration-After Non-Final Rejection | 1 | View | |
| 2023-08-10 | CLM |
Claims | 7 | View | |
| 2023-08-10 | REM |
Applicant Arguments/Remarks Made in an Amendment | 12 | View | |
| 2023-08-10 | WFEE |
Fee Worksheet (SB06) | 1 | View | |
| 2023-06-05 | M327 |
Miscellaneous Communication to Applicant - No Action Count | 2 | View | |
| 2023-06-05 | SRNT |
Examiner's search strategy and results | 2 | View | |
| 2023-06-01 | CTNF |
Non-Final Rejection | 13 | View | |
| 2023-06-01 | 892 |
List of references cited by examiner | 1 | View | |
| 2023-06-01 | SRFW |
Search information including classification, databases and other search related notes | 1 | View | |
| 2023-06-01 | FWCLM |
Index of Claims | 1 | View | |
| 2023-06-01 | BIB |
Bibliographic Data Sheet | 1 | View | |
| 2023-06-01 | SRNT |
Examiner's search strategy and results | 2 | View | |
| 2023-06-01 | SRNT |
Examiner's search strategy and results | 2 | View | |
| 2023-06-01 | SRNT |
Examiner's search strategy and results | 2 | View | |
| 2023-06-01 | 1449 |
List of References cited by applicant and considered by examiner | 2 | View | |
| 2023-03-24 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2023-03-24 | ELC. |
Response to Election / Restriction Filed | 1 | View | |
| 2023-03-24 | REM |
Applicant Arguments/Remarks Made in an Amendment | 1 | View | |
| 2023-02-09 | NTC.PUB |
Notice of Publication | 1 | View | |
| 2023-02-06 | CTRS |
Requirement for Restriction/Election | 6 | View | |
| 2023-02-06 | FWCLM |
Index of Claims | 1 | View | |
| 2021-07-29 | WFEE |
Fee Worksheet (SB06) | 1 | View | |
| 2021-07-29 | APP.FILE.REC |
Filing Receipt | 4 | View | |
| 2021-07-28 | WFEE |
Fee Worksheet (SB06) | 1 | View | |
| 2021-07-15 | ECOMM.AUTH |
Internet Communications Authorization | 1 | View | |
| 2021-07-15 | WFEE |
Fee Worksheet (SB06) | 2 | View | |
| 2021-07-15 | N417 |
Electronic Filing System Acknowledgment Receipt | 3 | View | |
| 2021-07-15 | PA.. |
Power of Attorney | 1 | View | |
| 2021-07-15 | R3.73 |
Assignee showing of ownership per 37 CFR 3.73 | 4 | View | |
| 2021-07-15 | TRAN.LET |
Transmittal Letter | 3 | View | |
| 2021-07-15 | IDS |
Information Disclosure Statement (IDS) Form (SB08) | 2 | View | |
| 2021-07-15 | TRNA |
Transmittal of New Application | 1 | View | |
| 2021-07-15 | ADS |
Application Data Sheet | 7 | View | |
| 2021-07-15 | SPEC |
Specification | 37 | View | |
| 2021-07-15 | CLM |
Claims | 4 | View | |
| 2021-07-15 | ABST |
Abstract | 1 | View | |
| 2021-07-15 | DRW |
Drawings-only black and white line drawings | 8 | View | |
| 2021-07-15 | OATH |
Oath or Declaration filed | 2 | View |
Inventors
Abhijit Mokashi
Pune, INDIA
Onkar Hingne
Pune, INDIA
Attorneys & Agents of Record
Classification
USPC
705/7.42
G06Q10/063114
G06Q10/06398
Prosecution
- Examiner
- MANSFIELD, THOMAS L
- Art Unit
- 3624
- Customer No.
- 145627
- Docket No.
- LEX.10148US02
- Confirmation No.
- 1052
Publication
- Pub. No.
- US20230042350A1
- Pub. Date
- 2023-02-09
No related applications found.
SECURITY INTEREST
Recorded 2026-02-26
ASSIGNMENT OF ASSIGNOR'S INTEREST
Recorded 2021-09-29
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Quick Facts
- App. No.
- 17/376,565
- Filed
- 2021-07-15
- Pub. No.
- US20230042350A1
- Examiner
- MANSFIELD, THOMAS L
- Art Unit
- 3624
External Links