Method and system for managing warranty claims associated with information handling systems
Techniques described herein relate to a method for deploying workflows with data management services. The method may include identifying, by a warranty measuring model associated with an information handling system, a first change event associated with the information handling system; obtaining first change information associated with the first change event; making a first determination that the first change event is not associated with an entry of a warranty audit table (WAT); generating a new WAT entry in the WAT using the first change information and an initial timestamp; identifying, by a warranty measuring model, a second change event associated with the information handling system; obtaining second change information associated with the second change event; making a second determination that the second change event is associated with an existing WAT entry of the WAT; updating the existing WAT entry using the second change information and a final timestamp.
1. A method for managing warranty claims associated with computing devices, the method comprising:
identifying, by a warranty measuring model executed by a computing device, a first change event of change events associated with the computing device, wherein the change events comprise adding, removing, and replacing a hardware component of hardware components of the computing device through monitoring of the hardware components by the warranty measuring model;
in response to identifying the first change event:
obtaining first change information associated with the first change event, wherein obtaining the first change information comprises generating the first change information by the warranty measuring model through the monitoring;
making a first determination that the first change event is not associated with an entry of a warranty audit table (WAT); and
in response to the first determination:
generating a new WAT entry in the WAT using the first change information and an initial timestamp;
identifying, by the warranty measuring model, a second change event of the change events associated with the computing device;
in response to identifying the second change event:
obtaining second change information associated with the second change event;
making a second determination that the second change event is associated with an existing WAT entry of the WAT; and
in response to the second determination:
updating the existing WAT entry using the second change information and a final timestamp.
2. The method of claim 1 , wherein the change events further comprise:
a temperature reading of the computing device above an upper threshold temperature;
a temperature reading of the computing device below a lower threshold temperature; and
a differential temperature reading greater than a differential threshold temperature, wherein the differential temperature comprises a difference between an inlet temperature and an outlet temperature of the computing device.
3. The method of claim 1 , wherein the existing WAT entry comprises one selected from a group consisting of:
the new WAT entry; and
a WAT entry other than the new WAT entry.
4. The method of claim 1 , the method further comprising:
after updating the existing WAT entry using the second change information and the final timestamp:
obtaining, by the warranty measuring model, a WAT data request from a warranty manager;
in response to obtaining the WAT data request;
generating exportable WAT data using the WAT;
making a third determination that the exportable WAT data is to be encrypted; and
in response to the third determination:
encrypting the exportable WAT data; and
sending the exportable WAT data to the warranty manager.
5. The method of claim 4 , wherein the exportable WAT data comprises a signature used to authenticate that the exportable WAT data originated from the warranty measuring model.
6. The method of claim 4 , wherein the exportable WAT data is configured for processing by an image processing engine.
7. The method of claim 4 , the method further comprising:
before the obtaining, by the warranty measuring model, the WAT data request from the warranty manager:
obtaining, by the warranty manager, a warranty claim associated with the computing device; and
sending the WAT data request to the warranty measuring model.
8. The method of claim 7 , the method further comprising:
after sending, by the warranty measuring model, the exportable WAT data to the warranty manager:
making, by the warranty manager, a fourth determination that the exportable WAT data is obtained; and
in response to fourth determination:
performing a warranty claim assessment action based on the exportable WAT data.
9. A non-transitory computer readable medium comprising computer readable program code, which when executed by a computer processor enables the computer processor to perform a method for managing warranty claims associated with computing devices, the method comprising:
identifying, by a warranty measuring model executed by a computing device, a first change event of change events associated with the computing device, wherein the change events comprise adding, removing, and replacing a hardware component of hardware components of the computing device through monitoring of the hardware components by the warranty measuring model;
in response to identifying the first change event:
obtaining first change information associated with the first change event, wherein obtaining the first change information comprises generating the first change information by the warranty measuring model through the monitoring;
making a first determination that the first change event is not associated with an entry of a warranty audit table (WAT); and
in response to the first determination:
generating a new WAT entry in the WAT using the first change information and an initial timestamp;
identifying, by the warranty measuring model, a second change event of the change events associated with the computing device;
in response to identifying the second change event:
obtaining second change information associated with the second change event;
making a second determination that the second change event is associated with an existing WAT entry of the WAT; and
in response to the second determination:
updating the existing WAT entry using the second change information and a final timestamp.
10. The non-transitory computer readable medium of claim 9 , wherein the change events further comprise:
a temperature reading of the computing device above an upper threshold temperature;
a temperature reading of the computing device below a lower threshold temperature; and
a differential temperature reading greater than a differential threshold temperature, wherein the differential temperature comprises a difference between an inlet temperature and an outlet temperature of the computing device.
11. The non-transitory computer readable medium of claim 9 , wherein the existing WAT entry comprises one selected from a group consisting of:
the new WAT entry; and
a WAT entry other than the new WAT entry.
12. The non-transitory computer readable medium of claim 9 , wherein the method further comprises:
after updating the existing WAT entry using the second change information and the final timestamp:
obtaining, by the warranty measuring model, a WAT data request from a warranty manager;
in response to obtaining the WAT data request;
generating exportable WAT data using the WAT;
making a third determination that the exportable WAT data is to be encrypted; and
in response to the third determination:
encrypting the exportable WAT data; and
sending the exportable WAT data to the warranty manager.
13. The non-transitory computer readable medium of claim 12 , wherein the exportable WAT data comprises a signature used to authenticate that the exportable WAT data originated from the warranty measuring model.
14. The non-transitory computer readable medium of claim 12 , wherein the exportable WAT data is configured for processing by an image processing engine.
15. The non-transitory computer readable medium of claim 12 , wherein the method further comprises:
before the obtaining, by the warranty measuring model, the WAT data request from the warranty manager:
obtaining, by the warranty manager, a warranty claim associated with the computing device; and
sending the WAT data request to the warranty measuring model.
16. The non-transitory computer readable medium of claim 15 , wherein the method further comprises:
after sending, by the warranty measuring model, the exportable WAT data to the warranty manager:
making, by the warranty manager, a fourth determination that the exportable WAT data is obtained; and
in response to fourth determination:
performing a warranty claim assessment action based on the exportable WAT data.
17. A system for managing warranty claims associated with information handling systems, the system comprising:
a computing device comprising processor and memory, and configured to execute a warranty measuring model to:
identify a first change event of change events associated with the computing device, wherein the change events comprise adding, removing, and replacing a hardware component of hardware components of the computing device through monitoring of the hardware components by the warranty measuring model;
in response to identifying the first change event:
obtain first change information associated with the first change event, wherein obtaining the first change information comprises generating the first change information by the warranty measuring model through the monitoring;
make a first determination that the first change event is not associated with an entry of a warranty audit table (WAT); and
in response to the first determination:
generate a new WAT entry in the WAT using the first change information and an initial timestamp;
identify a second change event of the change events associated with the computing device;
in response to identifying the second change event:
obtain second change information associated with the second change event;
make a second determination that the second change event is associated with an existing WAT entry of the WAT; and
in response to the second determination:
update the existing WAT entry using the second change information and a final timestamp.
18. The system of claim 17 , wherein the change events further comprise:
a temperature reading of the computing device above an upper threshold temperature;
a temperature reading of the computing device below a lower threshold temperature; and
a differential temperature reading greater than a differential threshold temperature, wherein the differential temperature comprises a difference between an inlet temperature and an outlet temperature of the computing device.
19. The system of claim 17 , wherein the existing WAT entry comprises one selected from a group consisting of:
the new WAT entry; and
a WAT entry other than the new WAT entry.
20. The system of claim 17 , wherein the warranty measuring model is further configured to:
after updating the existing WAT entry using the second change information and the final timestamp:
obtain a WAT data request from a warranty manager;
in response to obtaining the WAT data request;
generate exportable WAT data using the WAT;
make a third determination that the exportable WAT data is to be encrypted; and
in response to the third determination:
encrypt the exportable WAT data; and
send the exportable WAT data to the warranty manager.