Multi-modal approach to a secure and closed solution monitoring and control of user data
A multi-modal portal system provides an authorization prior to establishing a visual interface connection between a support user or caller and a client user or receiving party. Once the caller is authorized, the caller is permitted to drop-in such that a visual interface connection is established with the receiving party. The authorization can be based on a profile configuration that indicates whether the caller has the credentials required for the visual interface. The authorization can require that a notification be sent to a trusted user or primary contact or the caller can be associated with a profile configuration that allows for a pre-authorization without requiring the notification. By providing such an authorization, a secure and private visual interface with the client user can be accomplished without requiring an express action or consent by the client user.
1. A multi-modal portal system for providing on-demand an authorization to a video interface request comprising:
a memory storing one or more computer-readable instructions; and
a processor configured to execute the one or more computer-readable instructions to:
receive, via an access portal of the multi-modal portal system, a visual interface request from a network device of one or more network devices associated with a caller user to a client device associated with a client user, wherein the client user is associated with a profile configuration stored in a data aggregator of the multi-modal portal system, and wherein the access portal provides an interface to the one or more network devices connected to the multi-modal portal system;
determine, by an analytics engine of the multi-modal portal system, the authorization of the visual interface request based on the profile configuration and at least one of the caller user and the network device;
provide to the network device an on-demand consent response for the visual interface request based on the authorization, wherein the on-demand consent response includes one or more credentials required by the client device to establish a connection with the network device; and
establish a first visual interface connection between the network device and the client device based on the on-demand consent response.
2. A multi-modal portal system of claim 1 , wherein the processor is further configured to execute the one or more instructions to:
create an activity log associated with the visual interface request, the first visual interface connection, or both.
3. A multi-modal portal system of claim 1 , wherein determining, by the analytics engine, the authorization of the visual interface request comprises:
contacting an authorized consent provider associated with the user profile; and
receiving a consent for the visual interface request from the authorized consent provider, wherein the on-demand consent response comprises the consent.
4. A multi-modal portal system of claim 3 , wherein the processor is further configured to execute one or more instructions to:
receive from the authorized consent provider a join request; and
establish a second visual interface connection between a consent provider device associated with the authorized consent provider and the client device to create a three-way communication between the client user, the authorized consent provider, and the caller user.
5. The multi-modal portal system of claim 1 , wherein the processor is further configured to execute one or more instructions to:
terminate the first visual interface connection based on the profile configuration.
6. The multi-modal portal system of claim 1 , wherein the processor is further configured to execute one or more instructions to:
associate the caller user with a user profile of the profile configuration associated with client user, the network device, or both;
establish one or more pre-authorizations associated with the user profile based on at least one of the caller user, the network device, or both; and
wherein determining the authorization of the visual interface request is based on the one or more pre-authorizations associated with the user profile.
7. The multi-modal portal system of claim 1 , wherein the processor is further configured to execute one or more instructions to:
activate an optical instrument associated with the client device.
8. A method for providing on-demand an authorization to a visual interface request, the method comprising:
receiving, via an access portal of the multi-modal portal system, a visual interface request from a network device of one or more network devices associated with a caller user to a client device of one or more client devices associated with a client user, wherein the client user is associated with a profile configuration stored in a data aggregator of the multi-modal portal system, and wherein the access portal provides an interface to the one or more network devices so as to receive one or more requests from the one or more client devices;
determining, by an analytics engine of the multi-modal portal system, the authorization of the visual interface request based on the profile configuration and at least one of the caller user and the network device;
providing to the network device an on-demand consent response for the visual interface request based on the authorization, wherein the on-demand consent response includes one or more credentials required by the client device to establish a connection with the network device; and
establishing a first visual interface connection between the network device and the client device based on the on-demand consent response.
9. The method of claim 8 , further comprising:
creating an activity log associated with the visual interface request, the first visual interface connection, or both.
10. The method of claim 8 , wherein determining, by the analytics engine, the authorization of the visual interface request comprises:
contacting an authorized consent provider associated with the user profile; and
receiving a consent for the visual interface request from the authorized consent provider, wherein the on-demand consent response comprises the consent.
11. The method of claim 9 , further comprising:
receiving from the authorized consent provider a join request; and
establishing a second visual interface connection between a consent provider device associated with the authorized consent provider and the client device to create a three-way communication between the client user, the authorized consent provider, and the caller user.
12. The method of claim 8 , further comprising:
terminating the first visual interface connection based on the profile configuration.
13. The method of claim 8 , further comprising:
associating the caller user with a user profile of the profile configuration associated with client user, the network device, or both;
establishing one or more pre-authorizations associated with the user profile based on at least one of the caller user, the network device, or both; and
wherein determining the authorization of the visual interface request is based on the one or more pre-authorizations associated with the user profile.
14. The method of claim 8 , further comprising:
activating an optical instrument associated with the client device.
15. A non-transitory computer-readable medium of a multi-modal portal system storing one or more instructions for providing on-demand an authorization to a visual interface request, which when executed by a processor of the multi-modal portal system, cause the multi-modal portal system to perform one or more operations comprising:
receiving, via an access portal of the multi-modal portal system, a visual interface request from a network device of one or more network devices associated with a caller user to a client device associated with a client user, wherein the client user is associated with a profile configuration stored in a data aggregator of the multi-modal portal system, and wherein the access portal provides an interface to one or more network devices connected to the multi-modal portal system;
determining, by an analytics engine of the multi-modal portal system, the authorization of the visual interface request based on the profile configuration and at least one of the caller user and the network device;
providing to the network device an on-demand consent response for the visual interface request based on the authorization, wherein the on-demand consent response includes one or more credentials required by the client device to establish a connection with the network device; and
establishing a first visual interface connection between the network device and the client device based on the on-demand consent response.
16. The non-transitory computer-readable medium of claim 15 , wherein the one or more instructions when executed by the processor further cause the multi-modal portal system to further perform the one or more operations comprising:
creating an activity log associated with the visual interface request, the first visual interface connection, or both.
17. The non-transitory computer-readable medium of claim 15 , wherein determining, by the analytics engine, the authorization of the visual interface requests comprises:
contacting an authorized consent provider associated with the user profile; and
receiving a consent for the visual interface request from the authorized consent provider, wherein the on-demand consent response comprises the consent.
18. The non-transitory computer-readable medium of claim 17 , wherein the one or more instructions when executed by the processor further cause the multi-modal portal system to further perform one or more operations comprising:
receiving from the authorized consent provider a join request; and
establishing a second visual interface connection between a consent provider device associated with the authorized consent provider and the client device to create a three-way communication between the client user, the authorized consent provider, and the caller user.
19. The non-transitory computer-readable medium of claim 15 , wherein the one or more instructions when executed by the processor further cause the multi-modal portal system to further perform one or more operations comprising at least one of:
terminating the first visual interface connection based on the profile configuration; and
activating an optical instrument associated with the client device.
20. The non-transitory computer-readable medium of claim 15 , wherein the one or more instructions when executed by the processor further cause the multi-modal portal system to further perform one or more operations comprising:
associating the caller user with a user profile of the profile configuration associated with client user, the network device, or both;
establishing one or more pre-authorizations associated with the user profile based on at least one of the caller user, the network device, or both; and
wherein determining the authorization of the visual interface request is based on the one or more pre-authorizations associated with the user profile.