Granted Patent B2

US 12,380,390 · App. 17/405,312 · Granted Aug 5, 2025

Inventor: Kevin Carr (Milford, CT)

Assignee: EDERA L3C

G06Q10/0637G06F40/30G06Q10/06313G06Q10/06315G06Q10/06316G06Q10/0635G06Q10/06375G06Q10/105H04L51/02

Abstract

Claims (99)

1. A computer-implemented method, executed on a computing device, comprising:

gathering transition information from a user concerning a business process transition event, wherein the business process transition event includes a business process transition event from a first business process to a second business process;

processing the transition information to generate a plurality of bespoke journeys concerning the business process transition event relative to a plurality of recipients based upon, at least in part, each respective recipient's role and one or more functionalities associated with the second business process, wherein generating each bespoke journey includes populating the bespoke journey with a plurality of subevents selected to guide the plurality of recipients through the business process transition event from the first business process to the second business process for the respective recipient's role, and wherein the plurality of subevents include one or more training subevents selected to train the respective recipient with the functionalities associated with the second business process that concern the respective recipient's role;

providing the plurality of bespoke journeys concerning the business process transition event to each of the plurality of recipients, wherein each bespoke journey includes one or more subevents configured to guide the respective recipient through the business process transition event for their role and the one or more functionalities associated with the second business process, wherein providing the plurality of bespoke journeys concerning the business process transition event includes:

populating a user interface associated with a respective recipient with the plurality of subevents associated with the respective recipient's role and the one or more functionalities associated with the second business process,

receiving one or more selections of subevents to access within the user interface; and

prompting the respective recipient in real-time to complete the plurality of subevents associated with the respective recipient using a virtual bot; wherein prompting the respective recipient using the virtual bot includes:

gathering information concerning the plurality of subevents associated with the respective recipient using the virtual bot, wherein gathering information from the plurality of subevents includes iteratively prompting the respective recipient with the virtual bot via the user interface until the virtual bot determines that no further information is needed;

performing sentiment analysis on the information gathered concerning the plurality of subevents associated with the respective recipient using the virtual bot to gauge sentiment concerning a particular subevent by performing sentiment analysis on the information gathered from the respective recipient concerning the particular subevent using a machine learning model to define a sentiment metric for the particular subevent, wherein the machine learning model extracts one or more key words from the information gathered from the respective recipient and flags the one or more key words as: positive, negative, or neutral;

in response to defining a negative sentiment metric for the particular subevent, adapting subsequent prompting of the respective recipient using the virtual bot based upon, at least in part, the sentiment analysis on the information gathered concerning the plurality of subevents associated with the respective recipient, wherein the virtual bot provides one or more follow up questions to the respective recipient; and

in response to defining the negative sentiment metric for the particular subevent, modifying content of a subevent of the plurality of subevents within the bespoke journey that is provided to at least the respective recipient as part of the bespoke journey based upon, at least in part, the negative sentiment metric for the particular subevent.

2. The computer-implemented method of claim 1 wherein the first business process includes one or more of:

a first operating platform;

a first software platform;

a first hardware platform;

a first operating environment; and

a first operational system.

3. The computer-implemented method of claim 1 wherein the second business process includes one or more of:

a second operating platform;

a second software platform;

a second hardware platform;

a second operating environment; and

a second operational system.

4. The computer-implemented method of claim 1 wherein the business process transition event concerns a transition event from a first business operational process to a second operational process.

5. The computer-implemented method of claim 1 wherein gathering transition information from a user concerning a business process transition event includes:

rendering a user interface that is configured to gather transition information from the user concerning the business process transition event.

6. The computer-implemented method of claim 1 further comprising:

defining a plurality of journey scenarios;

presenting the plurality of journey scenarios to the user for review; and

enabling the user to select a specific journey scenario from the plurality of joumey scenarios for the business process transition event.

7. The computer-implemented method of claim 6 wherein processing the transition information to generate a bespoke journey concerning the business process transition event includes:

processing the specific journey scenario and the transition information to generate the bespoke journey concerning the business process transition event.

8. The computer-implemented method of claim 1 wherein processing the transition information to generate a bespoke journey concerning the business process transition event includes:

providing, via a user interface, a listing of subevents for the business process transition event based upon, at least in part, one or more of: the user's role and one or more functionalities associated with the second business process; and

receiving, via the user interface, a selection of one or more subevents from the listing of subevents for inclusion in the bespoke journey, wherein receiving the selection of the one or more subevents from the listing of subevents for inclusion in the bespoke journey includes providing the selection of the one or more subevents in a graphical representation of the bespoke journey including sequencing of subevents relative to one another.

9. A computer program product residing on a non-transitory computer readable medium having a plurality of instructions stored thereon which, when executed by a processor, cause the processor to perform operations comprising:

gathering transition information from a user concerning a business process transition event, wherein the business process transition event includes a business process transition event from a first business process to a second business process;

processing the transition information to generate a plurality of bespoke journeys concerning the business process transition event relative to a plurality of recipients based upon, at least in part, each respective recipient's role and one or more functionalities associated with the second business process, wherein generating each bespoke journey includes populating the bespoke journey with a plurality of subevents selected to guide the plurality of recipients through the business process transition event from the first business process to the second business process for the respective recipient's role, and wherein the plurality of subevents include one or more training subevents selected to train the respective recipient with the functionalities associated with the second business process that concern the respective recipient's role;

providing the plurality of bespoke journeys concerning the business process transition event to each of the plurality of recipients, wherein each bespoke journey includes one or more subevents configured to guide the respective recipient through the business process transition event for their role and the one or more functionalities associated with the second business process, wherein providing the plurality of bespoke journeys concerning the business process transition event includes:

populating a user interface associated with a respective recipient with the plurality of subevents associated with the respective recipient's role and the one or more functionalities associated with the second business process,

receiving one or more selections of subevents to access within the user interface; and

prompting the respective recipient in real-time to complete the plurality of subevents associated with the respective recipient using a virtual bot; wherein prompting the respective recipient using the virtual bot includes:

gathering information concerning the plurality of subevents associated with the respective recipient using the virtual bot, wherein gathering information from the plurality of subevents includes iteratively prompting the respective recipient with the virtual bot via the user interface until the virtual bot determines that no further information is needed;

performing sentiment analysis on the information gathered concerning the plurality of subevents associated with the respective recipient using the virtual bot to gauge sentiment concerning a particular subevent by performing sentiment analysis on the information gathered from the respective recipient concerning the particular subevent using a machine learning model to define a sentiment metric for the particular subevent, wherein the machine learning model extracts one or more key words from the information gathered from the respective recipient and flags the one or more key words as: positive, negative, or neutral;

in response to defining a negative sentiment metric for the particular subevent, adapting subsequent prompting of the respective recipient using the virtual bot based upon, at least in part, the sentiment analysis on the information gathered concerning the plurality of subevents associated with the respective recipient, wherein the virtual bot provides one or more follow up questions to the respective recipient; and

in response to defining the negative sentiment metric for the particular subevent, modifying content of a subevent of the plurality of subevents within the bespoke journey that is provided to at least the respective recipient as part of the bespoke journey based upon, at least in part, the negative sentiment metric for the particular subevent.

10. The computer program product of claim 9 wherein the first business process includes one or more of:

a first operating platform;

a first software platform;

a first hardware platform;

a first operating environment; and

a first operational system.

11. The computer program product of claim 9 wherein the second business process includes one or more of:

a second operating platform;

a second software platform;

a second hardware platform;

a second operating environment; and

a second operational system.

12. The computer program product of claim 9 wherein the business process transition event concerns a transition event from a first business operational process to a second operational process.

13. The computer program product of claim 9 wherein gathering transition information from a user concerning a business process transition event includes:

rendering a user interface that is configured to gather transition information from the user concerning the business process transition event.

14. The computer program product of claim 9 further comprising:

defining a plurality of journey scenarios;

presenting the plurality of journey scenarios to the user for review; and

enabling the user to select a specific journey scenario from the plurality of joumey scenarios for the business process transition event.

15. The computer program product of claim 14 wherein processing the transition information to generate a bespoke journey concerning the business process transition event includes:

processing the specific journey scenario and the transition information to generate the bespoke journey concerning the business process transition event.

16. A computing system including a processor and memory configured to perform operations comprising:

gathering transition information from a user concerning a business process transition event, wherein the business process transition event includes a business process transition event from a first business process to a second business process;

processing the transition information to generate a plurality of bespoke journeys concerning the business process transition event relative to a plurality of recipients based upon, at least in part, each respective recipient's role and one or more functionalities associated with the second business process, wherein generating each bespoke journey includes populating the bespoke journey with a plurality of subevents selected to guide the plurality of recipients through the business process transition event from the first business process to the second business process for the respective recipient's role, and wherein the plurality of subevents include one or more training subevents selected to train the respective recipient with the functionalities associated with the second business process that concern the respective recipient's role;

providing the plurality of bespoke journeys concerning the business process transition event to each of the plurality of recipients, wherein each bespoke journey includes one or more subevents configured to guide the respective recipient through the business process transitionevent for their role and the one or more functionalities associated with the second business process, wherein providing the plurality of bespoke journeys concerning the business process transition event includes:

populating a user interface associated with a respective recipient with the plurality of subevents associated with the respective recipient's role and the one or more functionalities associated with the second business process,

receiving one or more selections of subevents to access within the user interface; and

prompting the respective recipient in real-time to complete the plurality of subevents associated with the respective recipient using a virtual bot; wherein prompting the respective recipient using the virtual bot includes:

gathering information concerning the plurality of subevents associated with the respective recipient using the virtual bot, wherein gathering information from the plurality of subevents includes iteratively prompting the respective recipient with the virtual bot via the user interface until the virtual bot determines that no further information is needed;

performing sentiment analysis on the information gathered concerning the plurality of subevents associated with the respective recipient using the virtual bot to gauge sentiment concerning a particular subevent by performing sentiment analysis on the information gathered from the respective recipient concerning the particular subevent using a machine learning model to define a sentiment metric for the particular subevent, wherein the machine learning model extracts one or more key words from the information gathered from the respective recipient and flags the one or more key words as: positive, negative, or neutral;

in response to defining a negative sentiment metric for the particular subevent, adapting subsequent prompting of the respective recipient using the virtual bot based upon, at least in part, the sentiment analysis on the information gathered concerning the plurality of subevents associated with the respective recipient, wherein the virtual bot provides one or more follow up questions to the respective recipient; and

in response to defining the negative sentiment metric for the particular subevent, modifying content of a subevent of the plurality of subevents within the bespoke journey that is provided to at least the respective recipient as part of the bespoke journey based upon, at least in part, the negative sentiment metric for the particular subevent.

17. The computing system of claim 16 wherein the first business process includes one or more of:

a first operating platform;

a first software platform;

a first hardware platform;

a first operating environment; and

a first operational system.

18. The computing system of claim 16 wherein the second business process includes one or more of:

a second operating platform;

a second software platform;

a second hardware platform;

a second operating environment; and

a second operational system.

19. The computing system of claim 16 wherein the business process transition event concerns a transition event from a first business operational process to a second operational process.

20. The computing system of claim 16 wherein gathering transition information from a user concerning a business process transition event includes:

rendering a user interface that is configured to gather transition information from the user concerning the business process transition event.

21. The computing system of claim 16 further comprising:

defining a plurality of journey scenarios;

presenting the plurality of journey scenarios to the user for review; and

enabling the user to select a specific journey scenario from the plurality of journey scenarios for the business process transition event.

22. The computing system of claim 21 wherein processing the transition information to generate a bespoke journey concerning the business process transition event includes:

processing the specific journey scenario and the transition information to generate the bespoke journey concerning the business process transition event.

Assignments (1)

Continuity (2)

References Cited (144)