Audio conference participant identification

1. A method, comprising:

determining that name information of an audio-only caller accessing a first conference at a first time is unknown;

obtaining the name information of the audio-only caller, wherein obtaining the name information of the audio-only caller comprises:

responsive to determining that a device type of a device used by the audio-only caller to access the first conference is a landline phone:

transmitting a text-based message to a mobile phone, wherein the text-based message prompts the audio-only caller to provide the name information; and

processing a response received from the device to obtain the name information;

storing the name information in a record;

displaying the name information in a first user interface element of the first conference, wherein the first user interface element is associated with the audio-only caller;

retrieving the name information from the record responsive to the audio-only caller accessing a second conference at a second time after the first time; and

displaying the name information in a second user interface element of the second conference associated with the audio-only caller.

2. The method of claim 1 , wherein the response received to text-based message is an audio response, and wherein processing the response received from the device to obtain the name information comprises: obtaining the name information using speech-to-text processing.

3. The method of claim 1 , wherein the name information is a first name information and wherein the audio-only caller is a first audio-only caller, further comprising:

obtaining second name information of a second audio-only caller accessing the first conference by steps comprising:

transmitting an audio-based message over a telephony connection with a device of the second audio-only caller to prompt the second audio-only caller to provide the second name information; and

obtaining the second name information by processing an audio response to the audio message received from the device.

4. The method of claim 3 , wherein processing the response comprises:

using automated speech recognition to determine the second name information within the audio response.

5. The method of claim 1 , the method comprising:

prompting the audio-only caller to record a voice fingerprint responsive to obtaining the name information from the device; and

storing the voice fingerprint in connection with the record, and

wherein retrieving the name information from the record responsive to the audio-only caller accessing the second conference at the second time after the first time comprises:

prompting the audio-only caller to provide audio input responsive to a request to access the second conference received from the device; and

retrieving the name information from the record based on a match between the audio input and the voice fingerprint.

6. The method of claim 1 , wherein retrieving the name information from the record responsive to the audio-only caller accessing the second conference at the second time after the first time comprises:

identifying a telephone number associated with a request received from the device of the audio-only caller; and

accessing the record based on an association between the name information and the telephone number.

7. The method of claim 1 , wherein the name information is obtained after the audio-only caller joins the first conference.

8. The method of claim 1 , wherein the name information is obtained before the audio-only caller joins the first conference.

9. An apparatus, comprising:

a memory; and

a processor configured to execute instructions stored in the memory to:

receive from a first device, a request for an audio-only caller to join a conference;

determine that name information of the audio-only caller accessing the conference at is unknown;

responsive to determining that the first device is a landline phone:

transmit a text-based message to a second device associated with the audio-only caller to prompt the audio-only caller to provide the name information; and

obtain the name information by processing a text response to the text-based message received from the second device:

store the name information in a record; and

display the name information in a user interface element of the conference associated with the audio-only caller.

10. The apparatus of claim 9 , wherein the instructions further comprise instructions to:

transmit an audio-based message over a telephony connection with the first device to prompt the audio-only caller to provide a number for the second device.

11. The apparatus of claim 9 , wherein the conference is a first conference that is accessed by the audio-only caller at a first time, and wherein the instructions further comprise instructions to:

retrieve the name information from the record responsive to the audio-only caller accessing a second conference at a second time after the first time; and

display the name information in a user interface element of the second conference associated with the audio-only caller.

12. The apparatus of claim 11 , wherein to retrieve the name information from the record responsive to the audio-only caller accessing the second conference at the second time after the first time comprises to:

identify a telephone number associated with a request received from the first device of the audio-only caller; and

access the record based on an association between the name information and the telephone number.

13. The apparatus of claim 11 , wherein the instructions further comprise instructions to:

prompt the audio-only caller to record a voice fingerprint responsive to obtaining the name information from the second device; and

store the voice fingerprint in connection with the record, and

wherein to retrieve the name information from the record responsive to the audio-only caller accessing the second conference at the second time after the first time comprises to:

prompt the audio-only caller to provide audio input responsive to a request to access the second conference received; and

retrieve the name information from the record based on a match between the audio input and the voice fingerprint.

14. The apparatus of claim 9 , wherein the name information is obtained after the audio-only caller joins the conference.

15. The apparatus of claim 9 , wherein the name information is obtained before the audio-only caller joins the conference.

16. A non-transitory computer readable medium storing instructions operable to cause one or more processors to perform operations comprising:

determining that name information of an audio-only caller accessing a first conference using a first device is unknown;

obtaining, in response to an identification request, the name information of the audio-only caller, wherein in a case that a type of the first device is a landline type, the identification request is a text-based message and the identification request is transmitted to a second device associated with the audio-only caller; and

displaying the name information in a first user interface element of the first conference, wherein the first user interface element is associated with the audio-only caller.

17. The non-transitory computer-readable storage medium of claim 16 , wherein the operations further comprise:

storing the name information in a record responsive to obtaining the name information;

retrieving the name information from the record responsive to the audio-only caller accessing a second conference; and

displaying the name information in a second user interface element of the second conference associated with the audio-only caller.