Automatic support service

1. A method of an automatic support service, the method comprising:

receiving, from a user interface component for the automatic support service, a request for additional assistance for an error from a user interface of a second service, wherein the user interface component, which is integrated with the second service, detected the error in the user interface, displayed a notice that offers to obtain additional information about the error to a user, received from the user a request for the additional information, and requested from the automatic support service the additional information;

retrieving error information from a logging system for the error;

automatically generating a form to be used to submit a support ticket, wherein at least part of the form is pre-populated based on the retrieved error information;

sending the form to be displayed to the user interface for completion; and

responsive to receiving the completed form from the user interface, submitting a support ticket based on the completed form.

2. The method of claim 1 , further comprising:

retrieving an error file from the logging system; and

forwarding the completed form and the error file to a support team.

3. The method of claim 2 , wherein the error file is a hypertext transfer protocol (HTTP) archive (HAR) file.

4. The method of claim 1 , further comprising:

retrieving an error identifier for the error from the logging system;

retrieving knowledge base articles for the error identifier; and

sending the knowledge base articles to the user interface.

5. The method of claim 1 , wherein the user interface component for the automatic support service implements aspects of the method, further comprising:

receiving a request for additional assistance from a user;

sending the request for additional assistance to the automatic support service;

receiving the form from the automatic support service, the form being pre-populated with the error information from the logging system; and

displaying the form with the pre-populated error information to the user.

6. The method of claim 5 , further comprising:

collecting additional error information from the user;

receiving a request from the user to submit the form to the automatic support service; and

sending the additional error information and pre-populated error information, as part of the completed form, to the automatic support service.

7. The method of claim 6 , further comprising:

displaying the additional information as part of a second notice that offers to obtain additional assistance, and

transmitting, to the automatic support service, the request for additional assistance.

8. A non-transitory machine-readable storage medium, having instructions stored therein, which when executed by a computer processor cause the processor to perform a set of operations of a method of an automatic support service, the set of operations comprising:

receiving, from a user interface component for the automatic support service, a request for additional assistance for an error from a user interface of a second service, wherein the user interface component, which is integrated with the second service, detected the error in the user interface, displayed a notice that offers to obtain additional information about the error to a user, received from the user a request for the additional information, and requested from the automatic support service the additional information;

retrieving error information from a logging system for the error;

automatically generating a form to be used to submit a support ticket, wherein at least part of the form is pre-populated based on the retrieved error information;

sending the form to be displayed to the user interface for completion; and

responsive to receiving the completed form from the user interface, submitting a support ticket based on the completed form.

9. The non-transitory machine-readable storage medium of claim 8 , the set of operations further comprising:

retrieving an error file from the logging system; and

forwarding the completed form and the error file to a support team.

10. The non-transitory machine-readable storage medium of claim 9 , wherein the error file is a hypertext transfer protocol (HTTP) archive (HAR) file.

11. The non-transitory machine-readable storage medium of claim 8 , the set of operations further comprising:

retrieving an error identifier for the error from the logging system;

retrieving knowledge base articles for the error identifier; and

sending the knowledge base articles to the user interface.

12. The non-transitory machine-readable storage medium of claim 8 , the set of operations further comprising:

receiving a request for additional assistance from a user;

sending the request for additional assistance to the automatic support service;

receiving the form from the automatic support service, the form being pre-populated with the error information from the logging system; and

displaying the form with the pre-populated error information to the user.

13. The non-transitory machine-readable storage medium of claim 12 , the set of operations further comprising:

collecting additional error information from the user;

receiving a request from the user to submit the form to the automatic support service; and

sending the additional error information and pre-populated error information, as part of the completed form, to the automatic support service.

14. The non-transitory machine-readable storage medium of claim 13 , the set of operations further comprising:

displaying the additional information as part of a second notice that offers to obtain additional assistance, and

transmitting, to the automatic support service, the request for additional assistance.

15. An apparatus comprising:

a non-transitory machine-readable storage medium that stores software; and

a set of one or more processors, coupled to the non-transitory machine-readable storage medium, to execute the software that implements an automatic support service and that is configurable to:

receive, from a user interface component for the automatic support service, a request for additional assistance for an error from a user interface of a second service, wherein the user interface component, which is integrated with the second service, detected the error in the user interface, displayed a notice that offers to obtain additional information about the error to a user, received from the user a request for the additional information, and requested from the automatic support service the additional information;

retrieve error information from a logging system for the error;

automatically generate a form to be used to submit a support ticket, wherein at least part of the form is pre-populated based on the retrieved error information;

send the form to be displayed to the user interface for completion; and

responsive to receiving the completed form from the user interface, submit a support ticket based on the completed form.

16. The apparatus of claim 15 , wherein the automatic support service is further configurable to:

retrieve an error file from the logging system; and

forward the completed form and the error file to a support team.

17. The apparatus of claim 16 , wherein the error file is a hypertext transfer protocol (HTTP) archive (HAR) file.

18. The apparatus of claim 15 , wherein the automatic support service is further configurable to:

retrieve an error identifier for the error from the logging system;

retrieve knowledge base articles for the error identifier; and

send the knowledge base articles to the user interface.

19. The apparatus of claim 15 , wherein the user interface component for the automatic support service implements further aspects of the software, the user interface component configurable to:

receive a request for additional assistance from a user;

send the request for additional assistance to the automatic support service;

receive the form from the automatic support service, the form being pre-populated with the error information from the logging system; and

display the form with the pre-populated error information to the user.

20. The apparatus of claim 19 , wherein the user interface component for the automatic support service is further configurable to:

collect additional error information from the user;

receive a request from the user to submit the form to the automatic support service; and

send the additional error information and pre-populated error information, as part of the completed form, to the automatic support service.

21. The apparatus of claim 20 , wherein the user interface component for the automatic support service is further configurable to:

displaying the additional information as part of a second notice that offers to obtain additional assistance, and

transmitting, to the automatic support service, the request for additional assistance.