Emergency call data aggregation and visualization
A system for providing locations of emergency callers receives call data related to emergency calls received at a public safety answering point (PSAP) and a supplemental data signal that includes a location of an emergency. A signal correlation engine determines whether the supplemental data signal corresponds to one of the emergency calls received at the PSAP. A web server provides a user interface that includes a map and a supplemental signal indicator corresponding to the supplemental data signal. The supplemental signal indicator is positioned on the map at the location of the emergency, and the supplemental signal indicator has a visual characteristic indicating whether or not the supplemental data signal corresponds to an emergency call received at the PSAP.
1. A system for providing locations of emergencies, the system having processing circuitry and memory, the system comprising:
a call data ingestion module configured to receive call data related to emergency calls received at a plurality of public safety answering points (PSAPs);
a supplemental data ingestion module configured to receive a supplemental data signal comprising a location of an emergency, the supplemental data signal provided by a supplemental data source separate from a source of the call data;
a signal correlation engine configured to determine that the supplemental data signal does not correspond to an emergency call received at any of the plurality of PSAPs; and
a web server configured to provide a user interface comprising a map and a supplemental signal indicator corresponding to the supplemental data signal, the supplemental signal indicator positioned on the map at the location of the emergency, and the supplemental signal indicator having a visual characteristic indicating that the supplemental data signal does not correspond to a received emergency call.
2. The system of claim 1 , the signal correlation engine further configured to:
compare a caller identifier in the supplemental data signal to corresponding caller identifiers in the call data related to the emergency calls received at the plurality of PSAPs; and
in response to the caller identifier in the supplemental data signal not matching the corresponding caller identifiers in the call data related to the emergency calls received at the plurality of PSAPs, determining that the supplemental data signal does not correspond to a received emergency call.
3. The system of claim 2 , the call data ingestion module further configured to receive additional call data matching the caller identifier in the supplemental data signal, and the web server further configured to modify the visual characteristic of the supplemental signal indicator to indicate that the supplemental data signal corresponds to a received emergency call.
4. The system of claim 1 , the web server further configured to:
compare an amount of time since the supplemental data signal was received to a threshold amount of time; and
in response to determining that the threshold amount of time has elapsed since the supplemental data signal was received, modify the visual characteristic of the supplemental signal indicator.
5. The system of claim 1 , the web server further configured to provide, in the user interface, a selectable option to initiate communication with a device associated with the supplemental data signal.
6. The system of claim 1 , wherein the supplemental data signal is a first supplemental data signal, and the supplemental data ingestion module is configured to:
receive a second supplemental data signal;
determine that the second supplemental data signal is related to the first supplemental data signal; and
associate the second supplemental data signal with the first supplemental data signal.
7. The system of claim 1 , wherein the user interface is associated with a first PSAP of the plurality of PSAPs, and the system further comprises a tenant mapping module configured to:
compare the location of the emergency to geographic data describing a geographic region handled by the first PSAP; and
map the supplemental data signal to the first PSAP in response to the location of the emergency falling within the geographic region handled by the first PSAP,
wherein the web server is configured to include, in the user interface, supplemental signal indicators corresponding to supplemental data signals mapped to the first PSAP by the tenant mapping module.
8. The system of claim 1 , wherein the call data ingestion module receives the call data for a first PSAP of the plurality of PSAPs from the first PSAP, and the supplemental data source is located outside the first PSAP.
9. The system of claim 1 , wherein the supplemental data signal corresponds to a dropped call, an unanswered call, or a hung-up call.
10. The system of claim 1 , wherein the supplemental data signal is a data signal that is not generated in response to a person dialing an emergency number.
11. A method for providing a location of an emergency caller comprising:
receiving call data related to emergency calls received at a plurality of public safety answering points (PSAPs);
receiving a supplemental data signal comprising a location of an emergency, the supplemental data signal provided by a supplemental data source separate from a source of the call data;
determining that the supplemental data signal does not correspond to an emergency call received at any of the plurality of PSAPs; and
providing a user interface comprising a map and a supplemental signal indicator corresponding to the supplemental data signal, the supplemental signal indicator positioned on the map at the location of the emergency, and the supplemental signal indicator having a visual characteristic indicating that the supplemental data signal does not correspond to a received emergency call.
12. The method of claim 11 , wherein determining that the supplemental data signal does not corresponds to an emergency call comprises:
comparing a caller identifier in the supplemental data signal to corresponding caller identifiers in the call data related to the emergency calls received at the plurality of PSAPs; and
in response to the caller identifier in the supplemental data signal not matching the corresponding caller identifier in the call data related to the emergency calls received at the plurality of PSAPs, determining that the supplemental data signal does not correspond to a received emergency call.
13. The method of claim 12 , further comprising:
receiving additional call data matching the caller identifier in the supplemental data signal; and
modifying the visual characteristic of the supplemental signal indicator to indicate that the supplemental data signal corresponds to a received emergency call.
14. The method of claim 11 , further comprising:
comparing an amount of time since the supplemental data signal was received to a threshold amount of time; and
in response to determining that the threshold amount of time has elapsed since the supplemental data signal was received, modifying the visual characteristic of the supplemental signal indicator.
15. The method of claim 11 , further comprising providing, in the user interface, a selectable option to initiate communication with a device associated with the supplemental data signal.
16. The method of claim 11 , wherein the supplemental data signal is a first supplemental data signal, the method further comprising:
receiving a second supplemental data signal;
determining that the second supplemental data signal is related to the first supplemental data signal; and
associating the second supplemental data signal with the first supplemental data signal.
17. The method of claim 11 , wherein the user interface is associated with a first PSAP of the plurality of PSAPs, the method further comprising:
comparing the location of the emergency to geographic data describing a geographic region handled by the first PSAP; and
mapping the supplemental data signal to the first PSAP in response to the location of the emergency falling within the geographic region handled by the first PSAP,
wherein the user interface includes supplemental signal indicators corresponding to supplemental data signals mapped to the first PSAP.
18. The method of claim 11 , wherein the call data for calls received at a first PSAP is received from the first PSAP, and the supplemental data signal is received from a supplemental data source outside the first PSAP.
19. The method of claim 11 , wherein the supplemental data signal corresponds to a dropped call, an unanswered call, or a hung-up call.
20. The method of claim 11 , wherein the supplemental data signal is a data signal that is not generated in response to a person dialing an emergency number.