Transferring calls via near field communications
An apparatus is disclosed. For example, the apparatus includes a first communication interface to establish a first communication path with a first endpoint device, a second communication interface to establish a second communication path with a second endpoint device, wherein the second endpoint device is to establish a voice call with the first endpoint device, a processor, and a non-transitory computer-readable medium storing a plurality of instructions. The instructions when executed by the processor cause the processor to detect a request to transfer the second communication path from the second endpoint device to a third endpoint device, wherein the request includes information obtained by the third endpoint device via near field communications (NFC) with the second endpoint device and transfer the second communication path from the second endpoint device to the third endpoint device to disconnect the second endpoint device.
1. A multi-function device (MFD) capable of performing print, copy, fax, scan, and email functions, comprising:
a first communication interface to establish a first communication path with a first endpoint device over an Internet protocol (IP) network;
a second communication interface to establish a second communication path with a second endpoint device over a local network connection, wherein the second endpoint device is to establish a voice call with the first endpoint device via the first communication path and the second communication path to troubleshoot the MFD, wherein the MFD sends error data to the first endpoint device via the first communication path and to the second endpoint device via the second communication path;
a processor to perform one or more of the print, copy, fax, scan, and email functions of the MFD; and
a non-transitory computer-readable medium storing a plurality of instructions, which when executed by the processor, cause the processor to perform operations comprising:
detecting a request to transfer the second communication path from the second endpoint device to a third endpoint device, wherein the request includes information obtained by the third endpoint device via near field communications (NFC) with the second endpoint device, wherein the information includes an authentication code generated by the MFD and provided by the third endpoint device;
authenticating the third endpoint device based on the authentication code; and
transferring the second communication path from the second endpoint device to the third endpoint device to disconnect the second endpoint device.
2. The MFD of claim 1 , wherein the first communication path uses a fax over IP connection.
3. The MFD of claim 1 , wherein the local network connection comprises a Wi-Fi connection or a Bluetooth connection.
4. The MFD of claim 1 , wherein the information included in the request further includes, a type of connection and configuration information to connect the third endpoint device to the second communication interface of the MFD via the second communication path.
5. A method, comprising:
establishing, via a processor of a multi-function device (MFD) capable of performing print, copy, fax, scan, and email functions, a first communication path between the MFD and a first endpoint device over an Internet protocol (IP) network;
establishing, via the processor, a second communication path between the MFD and a second endpoint device over a local network connection, wherein the second endpoint device is to establish a voice call with the first endpoint device via the first communication path and the second communication path to troubleshoot the MFD, wherein the MFD sends error data to the first endpoint device via the first communication path and to the second endpoint device via the second communication path;
detecting, via the processor, a request to transfer the second communication path from the second endpoint device to a third endpoint device, wherein the request includes information obtained by the third endpoint device via near field communications (NFC) with the second endpoint device, wherein the information includes an authentication code generated by the MFD and provided by the third endpoint device;
authenticating, via the processor, the third endpoint device based on the authentication code; and
transferring, via the processor, the second communication path from the second endpoint device to the third endpoint device to disconnect the second endpoint device.
6. The method of claim 5 , wherein the first communication path uses a fax over IP connection.
7. The method of claim 5 , wherein the local network connection comprises a Wi-Fi connection or a Bluetooth connection.
8. The method of claim 5 , wherein the information included in the request further includes a type of connection and configuration information to connect the third endpoint device to the second communication interface of the MFD via the second communication path.
9. The method of claim 5 , wherein the information obtained by the third endpoint device via the NFC with the second endpoint device includes a current error status of the MFD.
10. The method of claim 5 , wherein the request to transfer is initiated by a selection of a NFC transfer call option on the second endpoint device and the third endpoint device.
11. A method, comprising:
establishing a first communication path between a multi-function device (MFD) capable of performing print, copy, fax, scan, and email functions and a first endpoint device via an Internet protocol (IP) network;
establishing a second communication path between the MFD and a second endpoint device via a local network connection, wherein the second endpoint device is to establish a voice call with the first endpoint device via the first communication path and the second communication path to troubleshoot the MFD, wherein the MFD sends error data to the first endpoint device via the first communication path and to the second endpoint device via the second communication path;
performing an NFC transfer call function, via a third endpoint device, on the second endpoint device to transfer the voice call with the first endpoint device to the third endpoint device;
transferring an authentication code generated by the MFD and connection information associated with the second communication path to the third endpoint device via the NFC transfer call function;
authenticating, via the MFD, the third endpoint device based on the authentication code; and
establishing the second communication path between the MFD and the third endpoint device via the authentication code and the connection information provided by the third endpoint device to establish the voice call between the first endpoint device and the third endpoint device via the first communication path and the second communication path.
12. The method of claim 11 , wherein the performing the NFC transfer call function further comprises:
presenting a notification on a display of the second endpoint device and on a display of the third endpoint device to transfer the voice call by transferring the second communication path; and
receiving confirmation from both the second endpoint device and the third endpoint device to transfer the voice call.