IP Library Granted Patent US 11,532,006
Granted Patent B1
US 11,532,006 · App. 17/489,473 · Granted Dec 20, 2022

Determining and initiating insurance claim events

Inventors: Michael J. Allen (San Antonio, TX); Kathleen L. Swain (Peoria, AZ); Cleburne R. Burgess (Fair Oaks Ranch, TX); Ramsey Devereaux (San Antonio, TX); Spencer Read (Helotes, TX); David S. Franck (San Antonio, TX); Teddy J. Voutour (Helotes, TX); Shanna Limas (San Antonio, TX); William Chandler (San Antonio, TX); Michael P. Burns (San Antonio, TX); Daniela Wheeler (Boerne, TX)
Assignee: United Services Automobile Association (USAA)
G06Q30/0215G06K9/00536G06Q10/20G06Q40/025G06Q40/08G06V20/176G06Q40/00G06Q2220/00
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Quick Facts
Patent No.
US 11,532,006
App. No.
17/489,473
Granted
Dec 20, 2022
Kind
B1
Abstract

The present disclosure relates generally to a system that includes a storage component that stores data and a processor. The processor may install an application using a portion of the storage component, partition the portion of the storage component from a remaining portion of the storage component, and execute the application via the portion of the storage component.

Claims (59)

1. A system, comprising:

a plurality of sensor devices configured to acquire data related to a structure, wherein each sensor device of the plurality of sensor devices is configured to periodically capture the data relating to the structure in accordance with a data capture frequency value; and

a processor configured to:

receive the data from the plurality of sensor devices;

identify at least one repair to be made for the structure based on the data, wherein the at least one repair is determined based on:

a first dataset from the plurality of sensor devices related to a condition inside the structure; and

a second dataset from the plurality of sensor devices related to an additional condition outside of the structure;

retrieve an insurance policy from a database, wherein the insurance policy is associated with a policy holder and the structure;

detect that the at least one repair is missing in the insurance policy associated with the structure; and

generate at least one instruction configured to modify a respective data capture frequency value of at least one of the plurality of sensor devices based on the least one repair being missing in the insurance policy associated with the structure; and

transmit the at least one instruction to the at least one of the plurality of sensor devices.

2. The system of claim 1 , wherein the processor is configured to send a notification to a computing device associated with the policy holder in response to detecting that the at least one repair is missing in the insurance policy, and wherein the notification comprises an indication of a recommendation to add coverage to the insurance policy related to the at least one repair.

3. The system of claim 2 , wherein the notification comprises a list of one or more vendors for performing the at least one repair.

4. The system of claim 2 , wherein the notification comprises a repair estimate amount for the at least one repair, and wherein the repair estimate amount comprises a labor estimate, a parts estimate, or a combination thereof.

5. The system of claim 1 , wherein the at least one of the plurality of sensor devices comprises a motion sensor, a temperature sensor, a humidity sensor, a gas detection sensor, a smoke detector sensor, a water pressure sensor, a water flow sensor, a water detection sensor, a wind speed sensor, an air pressure sensor, an electrical system sensor, a structural sensor, an environmental sensor, a camera sensor, or any combination thereof.

6. The system of claim 1 , wherein the data received from the plurality of sensor devices comprises an aggregated data packet, and wherein the processor is configured to:

parse the aggregated data packet into one or more subsets; and

determine a classification of the one or more subsets based on a type of sensor employed to collect the one or more subsets.

7. The system of claim 6 , wherein the processor is configured to create a data structure for each of the one or more subsets based on the classification.

8. The system of claim 1 , wherein the processor is configured to:

determine an age of an appliance based on the data from a first set of sensor devices of the plurality of sensor devices, wherein the data comprises operating data associated with the appliance;

receive environmental data associated with the appliance from the plurality of sensor devices, wherein the environmental data is indicative of one or more environmental conditions surrounding the appliance;

receive one or more operating parameters associated with the appliance from a second set of sensor devices of the plurality of sensor devices;

identify a maintenance issue for the appliance based on the age of the appliance, the one or more operating parameters, and the environmental data; and

generate a notification to send to a computing device associated with the policy holder based on the maintenance issue.

9. The system of claim 8 , wherein the environmental conditions may be indicative of temperature, humidity, pressure, or a combination thereof.

10. A non-transitory computer-readable medium comprising computer-executable instructions configured to, when executed, cause a processor to:

receive data related to a structure from a plurality of sensor devices configured to acquire the data, wherein each sensor device of the plurality of sensor devices is configured to periodically capture the data relating to the structure in accordance with a data capture frequency value;

identify at least one repair to be made for the structure based on:

a first dataset related to a condition inside the structure, wherein the first dataset is acquired by a first set of sensor devices of the plurality of sensor devices; and

a second dataset related to an additional condition outside of the structure, wherein the second dataset is acquired by a second set of sensor devices of the plurality of sensor devices;

retrieve an insurance policy from a database, wherein the insurance policy is associated with a policy holder and the structure;

determine that the at least one repair is missing in the insurance policy associated with the structure;

generate at least one instruction configured to modify a respective data capture frequency value of at least one of the plurality of sensor devices based on the least one repair being missing in the insurance policy associated with the structure; and

transmit the at least one instruction to the at least one of the plurality of sensor devices.

11. The non-transitory computer-readable medium of claim 10 , wherein the computer-executable instructions, when executed, cause the processor to send a notification to a computing device associated with the policy holder in response to detecting that the at least one repair is missing in the insurance policy, wherein the notification comprises an indication of a recommendation to add coverage to the insurance policy related to the at least one repair.

12. The non-transitory computer-executable medium of claim 11 , wherein the notification comprises a repair estimate amount for the at least one repair, and wherein the repair estimate amount comprises a labor estimate, a parts estimate, or a combination thereof.

13. The non-transitory computer-readable medium of claim 10 , wherein the computer-executable instructions, when executed, cause the processor to:

determine a type of the at least one repair based on a type of sensor device of the plurality of sensor devices used to acquire the data and an amount of time needed to complete the at least one repair;

generate a list of one or more vendors for performing the at least one repair based on the type of the at least one repair;

send a notification to a computing device associated with the policy holder in response to detecting that the at least one repair is missing in the insurance policy, wherein the notification comprises:

an indication of a recommendation to add coverage to the insurance policy related to the at least one repair; and

the list of the one or more vendors for performing the at least one repair.

14. The non-transitory computer-readable medium of claim 10 , wherein the first dataset comprises one or more operating parameters of one or more appliances, and wherein the one or more operating parameters comprise one or more usage energy usages associated with the one or more appliances, one or more time periods that the one or more appliances operate, one or one or more ages associated with the one or more appliances, one or more operating efficiencies associated with the one or more appliances, or any combination thereof.

15. The non-transitory computer-readable medium of claim 14 , wherein the computer-executable instructions, when executed, cause the processor to:

receive environmental data associated with the one or more appliances from a first set of sensor devices of the plurality of sensor devices, wherein the environmental data is indicative of one or more environmental conditions surrounding the one or more appliances;

identify a maintenance issue for the appliance based on the one or more operating parameters and the environmental data, wherein the one or more operating parameters are based on data received from a second set of sensor devices of the plurality of sensor devices; and

generate a notification to send to a computing device associated with the policy holder based on the maintenance issue.

16. A method, comprising:

receiving, via a processor, data related to a structure from a plurality of sensor devices configured to acquire the data, wherein each sensor device of the plurality of sensor devices is configured to periodically capture data relating to the structure in accordance with a data capture frequency value;

identifying, via the processor, at least one repair to be made for the structure based on the data;

retrieving, via the processor, an insurance policy from a database, wherein the insurance policy is associated with a policy holder and the structure;

determining, via the processor, that the at least one repair is missing in the insurance policy associated with the structure;

generating, via the processor, at least one instruction configured to modify a respective data capture frequency value of at least one of the plurality of sensor devices based on the at least one repair being missing in the insurance policy; and

transmitting, via the processor, the at least one instruction to the at least one of the plurality of sensor devices.

17. The method of claim 16 , comprising sending a notification to a computing device associated with the policy holder in response to detecting that the at least one repair is missing in the insurance policy, wherein the notification comprises an indication of a recommendation to add coverage to the insurance policy related to the at least one repair.

18. The method of claim 16 , wherein identifying the at least one repair comprises identifying a type of sensor device employed to acquire the data.

19. The method of claim 18 , wherein the type of sensor device of the plurality of devices comprises a gas detection sensor for detecting a gas leak within the structure.

20. The method of claim 18 , wherein the type of sensor device of the plurality of sensor devices comprises a pressure sensor to detect one or more changes in pressure related to one or more components within the structure.

Continuity (22)
Continuation 16247275 · Jan 14, 2019
Continuation 14278182 · May 15, 2014
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