IP Library Granted Patent US 11,829,577
Granted Patent B2
US 11,829,577 · App. 17/526,354 · Granted Nov 28, 2023

Dynamic data-driven consolidation of user interface interactions requesting roadside assistance

Inventors: Ivan D. Hall (Bloomington, IL); Billy Simonovich (Clinton, IL); Michelle Delynn Adler (Bloomington, IL); Jose Gonzalez (Hialeah, FL); Eric Skaggs (Bloomington, IL); Nicole LeClair (Marietta, GA); Andrea Foster (Dunwoody, GA); Jason Beckman (Bloomington, IL); Josh Schumann (Bloomington, IL); Kevin Scott Lenz (Bloomington, IL); Ritesh Saraf (Bloomington, IL); Eric Brown (Dunwoody, GA)
Assignee: State Farm Mutual Automobile Insurance Company
G06F3/0482G06N20/00G07C5/008G08G1/205
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Quick Facts
Patent No.
US 11,829,577
App. No.
17/526,354
Granted
Nov 28, 2023
Kind
B2
Abstract

A computer-implemented method for dynamic, data-driven consolidation of user interface interactions requesting roadside assistance. The method includes identifying a data objective requiring user data, accessing user data, and determining whether the user data satisfies a confidence threshold. Based at least in part on the confidence threshold determination, one of a first data objective representation and a second data objective representation is displayed. A request for roadside assistance—following satisfaction of the confidence threshold—is also issued.

Claims (35)

1. A method for presenting one or more dynamic and data-driven representations at a user interface, the method comprising, via one or more processors or transceivers:

identifying a data objective;

accessing user data relevant to the data objective;

determining whether the user data satisfies a confidence threshold using a machine learning program applied to one or more data types of the user data, the confidence threshold including a requirement for a specified user data type, wherein the specified user data type comprising telematics data indicative of one or more driving events or vehicle states;

dynamically selecting one of a first data objective representation and a second data objective representation based at least in part on the confidence threshold determination, the first data objective representation being a confirmation-based representation, the second objective representation being an entry-based representation comprising at least one field requiring manual data entry by a user; and

displaying, at the user interface, the selected one of the first data objective representation and the second data objective representation.

2. The method of claim 1 , further comprising receiving additional user data in response to the second data objective representation being displayed at the user interface.

3. The method of claim 2 , wherein the user interface is a user interface of a mobile device.

4. The method of claim 1 , wherein at least a part of the user data is accessed via an application programming interface of a remote server.

5. The method of claim 1 , further comprising issuing a request for roadside assistance.

6. The method of claim 1 , wherein the data objective is a user key data objective and the specified user data type includes first and last name of a user.

7. The method of claim 1 , wherein the data objective is a service type data objective and the specified user data type includes a user input comprising selection of a service type at the user interface.

8. The method of claim 1 , wherein the data objective is a service type data objective and the telematics data is accessed via an application programming interface of a remote server.

9. The method of claim 1 , wherein the data objective is a user key data objective and the specific user data type including a plurality of weighted user data types, the plurality of weighted user data types including at least one selected from a group consisting of first and last name, date of birth and telephone number.

10. The method of claim 1 , wherein the data objective is a service type data objective.

11. The method of claim 10 , wherein the confidence threshold is contingent and the data objective further comprises a user key data objective, further comprising:

accessing service type user data relevant to the service type data objective;

determining that the service type user data satisfies a service type confidence threshold;

identifying a second user key data objective confidence threshold;

accessing additional user key user data;

determining whether the user data and the additional user key user data satisfies the second user key data objective confidence threshold.

12. A system for presenting one or more dynamic and data-driven representations at a user interface, the system:

one or more memories having a set of instructions stored thereon;

one or more processors configured to execute the set of instructions to perform operations comprising:

identifying a data objective;

accessing user data relevant to the data objective;

determining whether the user data satisfies a confidence threshold using a machine learning program applied to one or more data types of the user data, the confidence threshold including a requirement for a specified user data type, wherein the specified user data type comprising telematics data indicative of one or more driving events or vehicle states;

dynamically selecting one of a first data objective representation and a second data objective representation dependent at least in part on the confidence threshold determination, the first data objective representation being a confirmation-based representation, the second objective representation being an entry-based representation comprising at least one field requiring manual data entry by a user; and

displaying, at the user interface, the selected one of the first data objective representation and the second data objective representation.

13. The system of claim 12 , further comprising receiving additional user data in response to the second data objective representation being displayed at the user interface.

14. The system of claim 12 , wherein at least a part of the user data is accessed via an application programming interface of a remote server.

15. The system of claim 12 , further comprising issuing a request for roadside assistance.

16. The system of claim 12 , wherein the data objective is a user key data objective and the specified user data type includes first and last name of a user.

17. The system of claim 12 , wherein the data objective is a service type data objective and the specified user data type includes a user input comprising selection of a service type at the user interface.

18. The system of claim 12 , wherein the data objective is a user key data objective and the specific user data type including a plurality of weighted user data types, the plurality of weighted user data types including at least one selected from a group consisting of first and last name, date of birth and telephone number.

Continuity (2)
Continuation 16173555 · Oct 29, 2018
Related Publication 20220147531A1 · May 12, 2022