Techniques for managing a 933 test call pertaining to emergency services
Techniques for customizing an audio response to emergency test calls are provided. The technique includes receiving a Voice over Internet Protocol (VoIP) emergency test call from a test call device by an emergency service (ES) provider. Call information specific to the VoIP emergency test call is obtained from an ES provider customer database associated with the ES provider. The obtained call information specific to the VoIP emergency test call is provided to an emergency test call audio generation server. A customized audio response to the VoIP emergency test call is generated and returned to the test call device based on the provided call information specific to the VoIP emergency test call using text-to-speech technology.
1. A method of customizing an audio response to emergency test calls from a test call device, the method comprising:
receiving a Voice over Internet Protocol (VoIP) emergency test call from a test call device by an emergency service (ES) provider;
obtaining call information specific to the VoIP emergency test call from an ES provider customer database associated with the ES provider;
providing the obtained call information specific to the VoIP emergency test call to an emergency test call audio generation server;
generating a customized audio response to the VoIP emergency test call based on the provided call information specific to the VoIP emergency test call using text-to-speech technology; and
sending the customized audio response to the test call device,
wherein providing the obtained call information specific to the VoIP emergency test call to an emergency test call audio generation server is preceded by:
providing the obtained call information specific to the VoIP emergency test call to a customer hypertext transfer protocol (HTTP) server using out of band HTTP signaling separate from session initiation protocol (SIP) signaling associated with the VoIP emergency test call; and
sending the call information specific to the VoIP emergency test call to the audio generation server from the customer HTTP server.
2. The method of claim 1 , further comprising sending the generated customized audio response to a customer telephony server to communicate the customized audio response to the test call device.
3. The method of claim 1 , wherein receiving the VoIP emergency test call is followed by providing the received VoIP emergency test call to an alternate telephony server, separate from a customer telephony server, the method further comprising:
receiving the customized audio response at the alternate telephony server from the emergency test call audio generation server; and
sending the customized audio response to the test call device from the alternate telephony server.
4. The method of claim 1 , wherein the VoIP emergency test call is a 933 test call.
5. At least one non-transitory machine-readable medium comprising a set of instructions executable on at least one computing device to cause the at least one computing device to customize an audio response to emergency test calls, the set of instructions to:
receive a Voice over Internet Protocol (VoIP) emergency test call from a test call device by an emergency service (ES) provider;
obtain call information specific to the VoIP emergency test call from an ES provider customer database associated with the ES provider;
provide the obtained call information specific to the VoIP emergency test call to an emergency test call audio generation server;
generate a customized audio response to the VoIP emergency test call based on the provided call information specific to the VoIP emergency test call using text-to-speech technology;
send the customized audio response to the test call device;
provide the obtained call information specific to the VoIP emergency test call to a customer hypertext transfer protocol (HTTP) server separate from session initiation protocol (SIP) signaling associated with the VoIP emergency test call prior to providing the obtained call information specific to the VoIP emergency test call to an emergency test call audio generation server; and
send the call information specific to the VoIP emergency test call to the audio generation server from the customer HTTP server.
6. The non-transitory machine-readable medium of claim 5 , the set of instructions executable on the at least one computing device to further send the generated customized audio response to a customer telephony server to communicate the customized audio response to the test call device.
7. The non-transitory machine-readable medium of claim 5 , the set of instructions executable on the at least one computing device to further:
provide the received VoIP emergency test call to an alternate telephony server, separate from a customer telephony server after receiving the VoIP emergency test call;
receive the customized audio response at the alternate telephony server from the emergency test call audio generation server; and
send the customized audio response to the test call device from the alternate telephony server.
8. The non-transitory machine-readable medium of claim 5 , wherein the VoIP emergency test call is a 933 test call.
9. A computer for customizing an audio response to emergency test calls, comprising:
one or more processors; and
a non-transitory computer readable medium to store a set of instructions executable by the one or more processors, the set of instructions to cause the one or more processors to:
receive a Voice over Internet Protocol (VoIP) emergency test call from a test call device by an emergency service (ES) provider;
obtain call information specific to the VoIP emergency test call from an ES provider customer database associated with the ES provider;
provide the obtained call information specific to the VoIP emergency test call to an emergency test call audio generation server; and
generate a customized audio response to the VoIP emergency test call based on the provided call information specific to the VoIP emergency test call using text-to-speech technology;
send the customized audio response to the test call device;
provide the obtained call information specific to the VoIP emergency test call to a customer hypertext transfer protocol (HTTP) server separate from session initiation protocol (SIP) signaling associated with the VoIP emergency test call prior to providing the obtained call information specific to the VoIP emergency test call to an emergency test call audio generation server; and
send the call information specific to the VoIP emergency test call to the audio generation server from the customer HTTP server.
10. The computer of claim 9 , the set of instructions to cause the one or more processors to send the generated customized audio response to a customer telephony server to communicate the customized audio response to the test call device.
11. The computer of claim 9 , the set of instructions to cause the one or more processors to:
provide the received VoIP emergency test call to an alternate telephony server, separate from a customer telephony server after receiving the VoIP emergency test call;
receive the customized audio response at the alternate telephony server from the emergency test call audio generation server; and
send the customized audio response to the test call device from the alternate telephony server.
12. The computer of claim 9 , wherein the VoIP emergency test call is a 933 test call.