Theft prevention for returned merchandise
Consistent with disclosed embodiments, systems, methods, and computer readable media for electronic security systems for preventing theft of returned goods may be provided. Embodiments may include an electronic article surveillance (EAS) gate in an establishment and at least one receiver configured to receive transmissions from wirelessly transmitting tags. Embodiments may also include at least one processor configured to receive, from a mobile communications device associated with a previous purchaser, a notification of intent to return a previously purchased product to the establishment; identify a unique tag ID of a specific wirelessly transmitting tag associated with the previously purchased product; update a data structure to indicate that the previously purchased product was returned to the establishment; and enable an ability to initiate an alarm when the at least one receiver receives a transmission from the specific tag associated with the previously purchased product in proximity to the EAS gate.
1. An electronic security system for preventing theft of returned goods, the electronic security system comprising:
at least one electronic article surveillance (EAS) gate in an establishment;
at least one receiver configured to receive transmissions from wirelessly transmitting tags; and
at least one processor configured to:
receive, from a mobile communications device associated with a previous purchaser, a notification of intent to return a previously purchased product to the establishment,
following receipt of the notification, identify in a data structure, a unique tag ID of a specific wirelessly transmitting tag associated with the previously purchased product,
update the data structure to indicate that the previously purchased product was returned to the establishment, and
upon updating the data structure, enable an ability to initiate an alarm when the at least one receiver receives a transmission from the specific tag associated with the previously purchased product in proximity to the EAS gate.
2. The electronic security system of claim 1 , wherein the data structure is configured, prior to receipt of the notification, to maintain an indication to disable the ability to initiate an alarm when the at least one receiver receives a transmission from the specific tag associated with the previously purchased product in proximity to the EAS gate.
3. The electronic security system of claim 1 , wherein enabling the ability to initiate an alarm includes updating the data structure to permit initiation of the alarm when the at least one receiver receives a transmission from the specific tag associated with the previously purchased product in proximity to the EAS gate.
4. The electronic security system of claim 1 , further comprising at least a second receiver in the establishment, the second receiver being configured to receive a wireless transmission from the mobile communications device associated with the previous purchaser.
5. The electronic security system of claim 1 , wherein the at least one processor is configured to receive a transmission over a cellular network from the mobile communications device associated with the previous purchaser.
6. The electronic security system of claim 1 , wherein identifying a unique tag ID of the specific tag associated with the previously purchased product includes performing a lookup in a data structure containing purchase transaction records.
7. The electronic security system of claim 1 , wherein the at least one processor is configured to verify, upon receipt of the notification of intent to return the previously purchased product, that a specific product identified by the unique tag ID of the specific tag was purchased by the previous purchaser associated with the mobile communications device.
8. The electronic security system of claim 7 , wherein the at least one processor is configured to:
update the data structure when the previously purchased product is verified as having been purchased by the previous purchaser; and
avert updating the data structure if the previously purchased product is unverified as having been purchased by the previous purchaser.
9. The electronic security system of claim 1 , wherein identifying the unique tag ID of the specific tag associated with the previously purchased product includes receiving the unique tag ID from the mobile communications device of the previous purchaser.
10. The electronic security system of claim 1 , wherein the at least one processor is configured to:
receive an indication that the returned previously purchased product was repurchased by another purchaser; and
upon receiving the indication, disable the ability to initiate an alarm upon detection of the specific tag.
11. The electronic security system of claim 1 , wherein the at least one processor is configured to initiate a refund transaction.
12. The electronic security system of claim 1 , wherein the at least one processor is configured to delay refunding the previous purchaser until staff at the establishment have examined the returned previously purchased product and deemed the previously purchased product eligible for return.
13. The electronic security system of claim 1 , wherein the at least one receiver is configured to receive tag signals reflecting sensing of the EAS gate.
14. The electronic security system of claim 1 , wherein the specific tag is configured to transmit immediately upon sensing the EAS gate.
15. The electronic security system of claim 1 , wherein the specific tag is configured to transmit, upon sensing the EAS gate, an ID transmission indicating the specific tag is in proximity to the EAS gate.
16. The electronic security system of claim 1 , wherein the at least one processor is configured to determine, based on transmissions received by the at least one receiver, tag locations at a time of transmission, to thereby determine tag proximity to the EAS gate.
17. The electronic security system of claim 1 , wherein the at least one processor is configured to send a notification to the mobile communications device indicating that a return process of the previously purchased product is complete.
18. The electronic security system of claim 1 , wherein the data structure includes information of a time period over which the previously purchased product is authorized for return.
19. The electronic security system of claim 18 , wherein the at least one processor is configured to:
check, upon receiving the notification of intent to return the previously purchased product to the establishment, whether the notification was received within the time period over which the previously purchased product is authorized for return;
authorize the return of the previously purchased product to the establishment if the notification was received within the time period; and
deny the return of the previously purchased product to the establishment if the notification was received outside of the time period.
20. The electronic security system of claim 1 , wherein the at least one processor is configured to receive location-identifying information and to determine, based on the location-identifying information, that the mobile communications device associated with the previous purchaser is located within the establishment.
21. A non-transitory computer readable medium containing instructions that when executed by at least one processor, cause the at least one processor to perform operations for preventing theft of wirelessly tagged returned items, the operations comprising:
receiving transmissions from wirelessly transmitting tags;
receiving, from a mobile communications device associated with a previous purchaser, a notification of intent to return a previously purchased product to an establishment;
following receipt of the notification, identifying in a data structure, a unique tag ID of a specific wirelessly transmitting tag associated with the previously purchased product;
updating the data structure to indicate that the previously purchased product was returned to the establishment; and
upon updating the data structure, enabling an ability to initiate an alarm when at least one receiver associated with the establishment receives a transmission from the specific tag associated with the previously purchased product in proximity to at least one electronic article surveillance (EAS) gate in the establishment.
22. A method for preventing theft of wirelessly tagged returned items, the method comprising:
receiving transmissions from wirelessly transmitting tags;
receiving, from a mobile communications device associated with a previous purchaser, a notification of intent to return a previously purchased product to an establishment;
following receipt of the notification, identifying in a data structure, a unique tag ID of a specific wirelessly transmitting tag associated with the previously purchased product;
updating the data structure to indicate that the previously purchased product was returned to the establishment; and
upon updating the data structure, enabling an ability to initiate an alarm when at least one receiver associated with the establishment receives a transmission from the specific tag associated with the previously purchased product in proximity to at least one electronic article surveillance (EAS) gate in the establishment.