Online live video sales management system
A sales administration system that manages online sales via overlays on a video stream. Customers can comment on or respond to the video stream, and may order products using simple phrases such as “Sold”. The system can stream video with overlays to multiple clients simultaneously, including websites and mobile apps. Comments from all clients are received, aggregated, processed for orders, and displayed to the sales administrator. The system is coupled to a merchant's operational data, providing immediate visibility to changes in inventory and orders. Video overlays may be updated automatically by the system as this operational data changes, for example highlighting products with low stock. The system may analyze customer comments and orders both during the video stream and after the sales session is complete, and may generate recommendations to improve sales effectiveness. For backorders, customers may preauthorize charges to be at the front of the queue for shipment.
1. A live video sales management system, comprising:
at least one memory storing product information corresponding to a product, wherein the product information comprises a product identifier; and
at least one processor coupled to the at least one memory and configured to execute:
a sales administration system configured to:
receive the product information corresponding to the product; and
store the product information in the at least one memory;
a video distribution system configured to:
receive a live video stream;
modify the live video stream to generate a modified video stream comprising a video overlay, wherein the video overlay displays a textual response template for purchasing the product corresponding to the product identifier, wherein the textual response template includes a keyword and the product identifier; and
stream the modified video stream to an interactive video player application; and
a response processing system configured to:
receive, from the interactive video player application, a purchase response corresponding to the product identifier, wherein the purchase response comprises a text comment that complies with the textual response template and a customer identifier; and
generate, in response to receiving the purchase response, a purchase transaction for a customer associated with the customer identifier for a purchase of the product corresponding to the product identifier.
2. The live video sales management system of claim 1 , wherein to modify the live video stream to generate the modified video stream comprising the video overlay, the video distribution system is further configured to:
integrate the video overlay into one or more video frames of the received live video stream.
3. The live video sales management system of claim 1 , wherein to modify the live video stream to generate the modified video stream comprising the video overlay, the video distribution system is further configured to:
embed the video overlay as metadata in the received live video stream.
4. The live video sales management system of claim 2 , wherein the purchase response comprises the keyword positioned relative to the product identifier in a same arrangement as the textual response template.
5. The live video sales management system of claim 2 , wherein the video distribution system is further configured to:
stream a prerecorded video to a second interactive video player application; and
wherein the response processing system is further configured to:
receive, from the second interactive video player application, a second purchase response corresponding to the product identifier, wherein the second purchase response comprises a second text comment that complies with the textual response template and a second customer identifier; and
generate, in response to receiving the second purchase response, a purchase transaction for a second customer associated with the second customer identifier for a purchase of the product corresponding to the product identifier.
6. The live video sales management system of claim 2 , wherein the video distribution system is further configured to:
monitor stream quality of the modified video stream; and
provide an alternative modified video stream in response to the stream quality falling below a predetermined threshold.
7. The live video sales management system of claim 3 , wherein the purchase response comprises the keyword positioned relative to the product identifier in a same arrangement as the textual response template.
8. The live video sales management system of claim 3 , wherein the video distribution system is further configured to:
stream a prerecorded video to a second interactive video player application; and
wherein the response processing system is further configured to:
receive, from the second interactive video player application, a second purchase response corresponding to the product identifier, wherein the second purchase response comprises a second text comment that complies with the textual response template and a second customer identifier; and
generate, in response to receiving the second purchase response, a purchase transaction for a second customer associated with the second customer identifier for a purchase of the product corresponding to the product identifier.
9. The live video sales management system of claim 3 , wherein the video distribution system is further configured to:
monitor stream quality of the modified video stream; and
provide an alternative modified video stream in response to the stream quality falling below a predetermined threshold.
10. A live video sales management system, comprising:
at least one processor; and
at least one memory coupled to the at least one processor storing product information corresponding to a product, wherein the product information comprises a product identifier, and instructions executable by the at least one processor, the instructions causing the at least one processor to:
receive the product information corresponding to the product;
store the product information in the at least one memory;
receive a live video stream;
modify the live video stream to generate a modified video stream comprising a video overlay, wherein the video overlay displays a textual response template for purchasing the product corresponding to the product identifier, wherein the textual response template includes a keyword and the product identifier;
stream the modified video stream to an interactive video player application;
receive, from the interactive video player application, a purchase response corresponding to the product identifier, wherein the purchase response comprises a text comment that complies with the textual response template and a customer identifier; and
generate, in response to receiving the purchase response, a purchase transaction for a customer associated with the customer identifier for a purchase of the product corresponding to the product identifier.
11. The live video sales management system of claim 10 , wherein to modify the live video stream to generate the modified video stream comprising the video overlay, the instructions further cause the at least one processor to:
integrate the video overlay into one or more video frames of the received live video stream.
12. The live video sales management system of claim 10 , wherein to modify the live video stream to generate the modified video stream comprising the video overlay, the instructions further cause the at least one processor to:
embed the video overlay as metadata in the received live video stream.
13. The live video sales management system of claim 11 , wherein the purchase response comprises the keyword positioned relative to the product identifier in a same arrangement as the textual response template.
14. The live video sales management system of claim 11 , wherein the instructions further cause the at least one processor to:
stream a prerecorded video to a second interactive video player application;
receive, from the second interactive video player application, a second purchase response corresponding to the product identifier, wherein the second purchase response comprises a second text comment that complies with the textual response template and a second customer identifier; and
generate, in response to receiving the second purchase response, a purchase transaction for a second customer associated with the second customer identifier for a purchase of the product corresponding to the product identifier.
15. The live video sales management system of claim 11 , wherein the instructions further cause the at least one processor to:
monitor stream quality of the modified video stream; and
provide an alternative modified video stream in response to the stream quality falling below a predetermined threshold.
16. The live video sales management system of claim 12 , wherein the purchase response comprises the keyword positioned relative to the product identifier in a same arrangement as the textual response template.
17. The live video sales management system of claim 12 , wherein the instructions further cause the at least one processor to:
stream a prerecorded video to a second interactive video player application;
receive, from the second interactive video player application, a second purchase response corresponding to the product identifier, wherein the second purchase response comprises a second text comment that complies with the textual response template and a second customer identifier; and
generate, in response to receiving the second purchase response, a purchase transaction for a second customer associated with the second customer identifier for a purchase of the product corresponding to the product identifier.
18. The live video sales management system of claim 12 , wherein the instructions further cause the at least one processor to:
monitor stream quality of the modified video stream; and
provide an alternative modified video stream in response to the stream quality falling below a predetermined threshold.
19. A computer-implemented method for live video sales management, comprising:
receiving product information corresponding to a product, wherein the product information comprises a product identifier;
storing the product information in memory;
receiving a live video stream;
modifying the live video stream to generate a modified video stream comprising a video overlay, wherein the video overlay displays a textual response template for purchasing the product corresponding to the product identifier, wherein the textual response template includes a keyword and the product identifier;
streaming the modified video stream to an interactive video player application;
receiving, from the interactive video player application, a purchase response corresponding to the product identifier, wherein the purchase response comprises a text comment that complies with the textual response template and a customer identifier; and
generating, in response to receiving the purchase response, a purchase transaction for a customer associated with the customer identifier for a purchase of the product corresponding to the product identifier.
20. The computer-implemented method of claim 19 , wherein modifying the live video stream to generate the modified video stream comprising the video overlay further comprises: integrating the video overlay into one or more video frames of the received live video stream.
21. The computer-implemented method of claim 19 , wherein modifying the live video stream to generate the modified video stream comprising the video overlay further comprises:
embedding the video overlay as metadata in the received live video stream.
22. The computer-implemented method of claim 20 , wherein the purchase response comprises the keyword positioned relative to the product identifier in a same arrangement as the textual response template.
23. The computer-implemented method of claim 20 , further comprising:
streaming a prerecorded video to a second interactive video player application;
receiving, from the second interactive video player application, a second purchase response corresponding to the product identifier, wherein the second purchase response comprises a second text comment that complies with the textual response template and a second customer identifier; and
generating, in response to receiving the second purchase response, a purchase transaction for a second customer associated with the second customer identifier for a purchase of the product corresponding to the product identifier.
24. The computer-implemented method of claim 20 , further comprising:
monitoring stream quality of the modified video stream; and
providing an alternative modified video stream in response to the stream quality falling below a predetermined threshold.
25. The computer-implemented method of claim 21 , wherein the purchase response comprises the keyword positioned relative to the product identifier in a same arrangement as the textual response template.
26. The computer-implemented method of claim 21 , further comprising:
streaming a prerecorded video to a second interactive video player application;
receiving, from the second interactive video player application, a second purchase response corresponding to the product identifier, wherein the second purchase response comprises a second text comment that complies with the textual response template and a second customer identifier; and
generating, in response to receiving the second purchase response, a purchase transaction for a second customer associated with the second customer identifier for a purchase of the product corresponding to the product identifier.
27. The computer-implemented method of claim 21 , further comprising:
monitoring stream qualify of the modified video stream; and
providing an alternative modified video stream in response to the stream qualify falling below a predetermined threshold.
28. A non-transitory computer-readable device having instructions stored thereon that, when executed by at least one computing device, cause the at least one computing device to perform operations comprising:
receiving product information corresponding to a product, wherein the product information comprises a product identifier;
storing the product information in memory;
receiving a live video stream;
modifying the live video stream to generate a modified video stream comprising a video overlay, wherein the video overlay displays a textual response template for purchasing the product corresponding to the product identifier, wherein the textual response template includes a keyword and the product identifier;
streaming the modified video stream to an interactive video player application;
receiving, from the interactive video player application, a purchase response corresponding to the product identifier, wherein the purchase response comprises a text comment that complies with the textual response template and a customer identifier; and
generating, in response to receiving the purchase response, a purchase transaction for a customer associated with the customer identifier for a purchase of the product corresponding to the product identifier.
29. The non-transitory computer-readable device of claim 28 , wherein modifying the live video stream to generate the modified video stream comprising the video overlay further comprises: integrating the video overlay into one or more video frames of the received live video stream.
30. The non-transitory computer-readable device of claim 28 , wherein modifying the live video stream to generate the modified video stream comprising the video overlay further comprises: embedding the video overlay as metadata in the received live video stream.