Addressing conditions impacting communication services

1. A method, comprising:

identifying, at a server of an on-premises data center used for a software platform, a condition impacting real-time communication services at a premises housing devices accessing the software platform;

transmitting, to a device of an administrator associated with the premises via a messaging application for real-time communication between two or more human-operated devices, a message indicating the condition and including one or more selectable elements each associated with a different action for addressing the condition, wherein the message is transmitted to multiple devices of multiple administrators associated with the premises, including the device of the administrator;

receiving an indication of a selectable element selected from amongst the one or more selectable elements at the device of the administrator;

causing, using the server, performance of an action associated with the indicated selectable element;

creating a chat room for addressing the condition; and

adding accounts associated with the multiple devices of the multiple administrators to the chat room.

2. The method of claim 1 , wherein identifying the condition impacting the real-time communication services comprises invoking a webhook.

3. The method of claim 1 , wherein identifying the condition impacting the real-time communication services comprises comparing a current status of an on-premises network device to a key performance indicator.

4. The method of claim 1 , wherein the message indicating the condition comprises a JavaScript Object Notation (JSON) formatted message.

5. The method of claim 1 , wherein the action associated with the indicated selectable element comprises at least one of draining a node impacted by the condition, shutting down the node impacted by the condition, or triaging the node impacted by the condition.

6. The method of claim 1 , wherein the messaging application is associated with the software platform.

7. The method of claim 1 , comprising:

storing, at the server, a data structure storing conditions and actions for addressing the conditions, wherein the message is generated using the stored data structure.

8. A non-transitory computer readable medium storing instructions operable to cause one or more processors to perform operations comprising:

identifying, at a server of an on-premises data center used for a software platform, a condition impacting real-time communication services at a premises housing devices accessing the software platform;

transmitting, to a device of an administrator associated with the premises via a messaging application for real-time communication between two or more human-operated devices, a message indicating the condition and including one or more selectable elements each associated with a different action for addressing the condition, wherein the message is transmitted to multiple devices of multiple administrators associated with the premises, including the device of the administrator;

receiving an indication of a selectable element selected from amongst the one or more selectable elements at the device of the administrator;

causing, using the server, performance of an action associated with the indicated selectable element;

creating a chat room for addressing the condition; and

adding accounts associated with the multiple devices of the multiple administrators to the chat room.

9. The non-transitory computer-readable medium of claim 8 , storing instructions operable to cause the one or more processors to perform operations comprising:

storing, at the server, a data structure storing conditions and actions for addressing the conditions, wherein the message is generated using the stored data structure; and

generating the stored data structure using online semi-supervised machine learning.

10. The non-transitory computer-readable medium of claim 8 , storing instructions operable to cause the one or more processors to perform operations comprising:

storing, at the server, a data structure storing conditions and actions for addressing the conditions, wherein the message is generated using the stored data structure; and

generating the stored data structure using online reinforcement learning.

11. The non-transitory computer-readable medium of claim 8 , storing instructions operable to cause the one or more processors to perform operations comprising:

generating, using an artificial intelligence engine, the one or more selectable elements each associated with the different action for addressing the condition.

12. The non-transitory computer-readable medium of claim 8 , wherein causing performance of the action associated with the indicated selectable element comprises:

transmitting, from the server to one or more network devices, a signal for performance of the action by the one or more network devices.

13. The non-transitory computer-readable medium of claim 8 , wherein identifying the condition impacting the real-time communication services comprises comparing a current status of an on-premises network device to a key performance indicator.

14. The non-transitory computer-readable medium of claim 8 , wherein the action associated with the indicated selectable element comprises at least one of draining a node impacted by the condition, shutting down the node impacted by the condition, or triaging the node impacted by the condition.

15. An apparatus, comprising:

a memory; and

a processor configured to execute instructions stored in the memory to:

identify, at a server of an on-premises data center used for a software platform, a condition impacting real-time communication services at a premises housing devices accessing the software platform;

transmit, to a device of an administrator associated with the premises via a messaging application for real-time communication between two or more human-operated devices, a message indicating the condition and including one or more selectable elements each associated with a different action for addressing the condition, wherein the message is transmitted to multiple devices of multiple administrators associated with the premises, including the device of the administrator;

receive an indication of a selectable element selected from amongst the one or more selectable elements at the device of the administrator;

cause, using the server, performance of an action associated with the indicated selectable element;

create a chat room for addressing the condition; and

add accounts associated with the multiple devices of the multiple administrators to the chat room.

16. The apparatus of claim 15 , wherein causing performance of the action associated with the selected selectable element comprises:

transmitting, from the server to one or more network devices, a signal for performance of the action by the one or more network devices; and

receiving, at the server, a confirmation that the one or more network devices performed the action.

17. The apparatus of claim 15 , the processor configured to execute instructions stored in the memory to:

generate, using an artificial intelligence engine, the one or more selectable elements each associated with the different action for addressing the condition.

18. The apparatus of claim 15 , wherein causing performance of the action associated with the selected selectable element comprises:

transmitting, from the server to one or more network devices, a signal for performance of the action by the one or more network devices.