Real-time crime center solution with dispatch directed digital media payloads
A cloud-based real-time crime center with dispatch directed digital media payloads configured to support both emergency dispatchers and emergency responders responding to an incident requiring assistance. The new dispatch system is “cloud-based” in that it provides a central hub or repository for gathering live video streams and data streams that are processed to fuse them together to provide a map-based interface for the dispatcher to access via a desktop or other computing station at a central agency location and for the responders in the field to access via vehicle-mounted or portable client devices. The dispatch system processes the video and data streams to generate a dispatch directed payload that includes data and video relevant to the identified incident and that can be readily communicated (due to its reduced or controlled size) to field responders to make their response more effective and to increase both the safety of the responders and those involved in the incident.
1. An emergency dispatch system, comprising:
a dispatch processing hub communicatively linked via a communications network with a plurality of client devices;
data storage storing data from data sources and video from video sources;
on the dispatch processing hub, a map interface generator generating a map-based interface for display upon a display device of each of the plurality of client devices, wherein the map-based interface provides access to a subset of the video from the video sources and to a subset of the data from the data sources; and
on the dispatch processing hub, a dispatch payload generator generating a payload accessible by or for delivery to the plurality of the client devices including the subset of the video and the subset of the data both being determined by the dispatch payload generator as being related to an incident call received by an emergency agency system,
wherein the subset of the data and the subset of the video are selected based on at least one of a responder assigned to the incident call, a priority of the incident call, a mode of data receipt associated with the responder assigned to the incident call, and a role within an emergency agency of the responder assigned to the incident call,
wherein the data storage stores a registry map defining cameras available in the video sources to provide the video and further stores associated locations within a geographic region of each of the cameras,
wherein the dispatch payload generator determines a set of the cameras being within image-capture range of a location of an incident associated with the incident call, and
wherein video streams from each of the set of cameras are provided in the subset of the video in the payload.
2. The system of claim 1 , wherein the dispatch payload generator performs at least one of analysis of the video with artificial intelligence to identify the subset of the video as being related to the incident call and analysis of Internet-of-Things (IoT) information gathered by the dispatch processing hub to identify a set of IoT information related to the incident call to be included in the payload, and wherein the set of IoT information related to the incident call includes data from at least one of a gunshot or license plate alert and gathering system, teams or call signs for use in responding to the incident call, and direct messaging to other personnel accessing the dispatch processing hub.
3. The system of claim 1 , wherein the dispatch payload generator uses a rules-based engine to generate the payload.
4. The system of claim 3 , wherein the rules-based engine is configured to determine the priority of the incident call and controls delivery of the payload based on the priority of the incident call.
5. The system of claim 1 , wherein the dispatch payload generator processes the subset of the video to detect objects and wherein, in response, generates a set of searchable object detection data.
6. The system of claim 1 , wherein the subset of the data includes at least one building floor plan for a building at or proximate to a location of an incident associated with the incident call and wherein the map-based interface includes a link to the at least one building floor plan.
7. The system of claim 1 , wherein the dispatch payload generator processes a dispatcher narrative of the incident call using natural language processing (NLP) to determine a location of an incident associated with the incident call.
8. The system of claim 1 , wherein the payload is stored in the data storage in an evidence vault to be accessible by an identifier for an incident associated with the incident call.
9. The system of claim 1 , wherein a plurality of the video sources include cameras or networks of cameras and wherein the system further includes a dispatch platform appliance coupled with the cameras or networks of cameras to communicatively link the cameras or networks of cameras with the dispatch processing hub, whereby video streams from the cameras or networks of cameras are automatically fed over the communications network to the data processing hub.
10. An emergency dispatch system, comprising:
a dispatch processing hub communicatively linked via a communications network with a plurality of client devices;
data storage storing data from data sources and video from video sources;
on the dispatch processing hub, a map interface generator generating a map-based interface for display upon a display device of each of the plurality of client devices, wherein the map-based interface provides access to a subset of the video from the video sources and to a subset of the data from the data sources; and
on the dispatch processing hub, a dispatch payload generator generating a payload accessible by or for delivery to the plurality of the client devices including the subset of the video and the subset of the data both being determined by the dispatch payload generator as being related to an incident call received by an emergency agency system,
wherein the subset of the data includes geolocations of responders in a geographic region including a location of the incident,
wherein the map-based interface includes indicators of one or more of the geolocations of the responders,
wherein the data storage stores a registry map defining cameras available in the video sources to provide the video and further stores associated locations within a geographic region of each of the cameras,
wherein the dispatch payload generator determines a set of the cameras being within image-capture range of a location of an incident associated with the incident call, and
wherein video streams from each of the set of cameras are provided in the subset of the video in the payload.
11. The system of claim 10 , wherein the dispatch payload generator processes the subset of the video to detect objects and wherein, in response, generates a set of searchable object detection data.
12. The system of claim 10 , wherein the subset of the data includes at least one building floor plan for a building at or proximate to a location of an incident associated with the incident call and wherein the map-based interface includes a link to the at least one building floor plan.
13. The system of claim 10 , wherein the dispatch payload generator processes a dispatcher narrative of the incident call using natural language processing (NLP) to determine a location of an incident associated with the incident call.
14. The system of claim 10 , wherein a plurality of the video sources include cameras or networks of cameras and wherein the system further includes a dispatch platform appliance coupled with the cameras or networks of cameras to communicatively link the cameras or networks of cameras with the dispatch processing hub, whereby video streams from the cameras or networks of cameras are automatically fed over the communications network to the data processing hub.
15. The system of claim 10 , wherein the dispatch payload generator uses a rules-based engine to generate the payload and wherein the subset of the data and the subset of the video are selected based on at least one of a responder assigned to the incident call, a mode of data receipt associated with the responder assigned to the incident call, and a role within an emergency agency of the responder assigned to the incident call.
16. The system of claim 10 , wherein the dispatch payload generator performs at least one of analysis of the video with artificial intelligence to identify the subset of the video as being related to the incident call and analysis of Internet-of-Things (IoT) information gathered by the dispatch processing hub to identify a set of IoT information related to the incident call.
17. An emergency dispatch system, comprising:
a dispatch processing hub communicatively linked via a communications network with a plurality of responder client devices and with a dispatcher client device;
data storage storing data from data sources and video from video sources;
on the dispatch processing hub, a map interface generator generating a map-based interface provided on the responder client devices and the dispatcher client device, wherein the map-based interface provides access to a first subset of the video from the video sources and to a first subset of the data from the data sources on the responder client devices based a plurality of responder user profiles and wherein the map-based interface provides access to a second subset of the video from the video sources and to a second subset of the data from the data sources on the dispatcher client device based a dispatcher user profile; and
on the dispatch processing hub, a dispatch payload generator generating a first payload accessible by or for delivery to the plurality of the responder client devices including the first subset of the video and the first subset of the data, the dispatch payload generator further generating a second payload accessible by or for delivery to the at least one dispatcher client device including the second subset of the video and the second subset of the data,
wherein the first and second payloads are determined by the dispatch payload generator as being related to an incident call received by an emergency agency system,
wherein the dispatch payload generator processes a dispatcher narrative of the incident call using natural language processing (NLP) to determine a location of an incident associated with the incident call, and
wherein the first and second payloads are determined at least in part based on the location of the incident determined using NLP.
18. The system of claim 17 , wherein the first and second subsets of the data include geolocations of responders in a geographic region including a location of the incident, wherein the map-based interface includes indicators of one or more of the geolocations, wherein the first subset of the data includes at least one building floor plan for a building at or proximate to a location of an incident associated with the incident call, and wherein the map-based interface includes a link to the at least one building floor plan.