Incident-responsive, computing system snapshot generation
A method of remote device diagnosis and mitigation includes receiving a signal indicative of an intermittent technical state of a first device. Immediately responsive thereto, the method includes interrogating the first device for parameters. The method includes interrogating the first device for the parameters at a third time outside receipt of the signal. The parameters include a transient parameter present at a first time of the intermittent technical state and not present a second time following the first time. The method includes recording the parameters from the first time in a first data file and the parameters for the third time in an additional data file. The first data file is compared with the additional data file to identify a difference in a parameter indicative of a cause of the intermittent technical state. The method includes remotely implementing a change on the first device to mitigate the cause.
1. A method of remote computing device diagnosis and mitigation, the method comprising:
interrogating a first computing device for a plurality of computing parameters at a first time;
recording the plurality of computing parameters for the first computing device at the first time in a first baseline data file;
at a second time that is different from the first time, receiving a signal indicative of an intermittent technical state of a second computing device, wherein the first computing device is similarly configured to the second computing device;
immediately responsive to the signal, interrogating the second computing device for the plurality of computing parameters;
recording the plurality of computing parameters for the second computing device in a first data file;
comparing the first data file with the first baseline data file;
based on the comparison, identifying a difference in at least one parameter of the plurality of computing parameters between the first data file and the first baseline data file, the difference being indicative of a cause of the intermittent technical state; and
remotely implementing at least one change on the second computing device to mitigate the cause of the intermittent technical state.
2. The method of claim 1 , wherein:
the signal indicative of the intermittent technical state is triggered responsive to a selection of an icon by a user on the second computing device; and
icon includes an information technology (IT) ticket icon.
3. The method of claim 1 , wherein the signal indicative of the intermittent technical state is triggered responsive to a specific event on the second computing device.
4. The method of claim 3 , wherein the specific event includes:
a fault;
a failure of the second computing device;
an unexpected application closure;
a frozen application; or
a stop error.
5. The method of claim 1 , wherein the interrogating the first computing device is performed according to a particular schedule.
6. The method of claim 1 , further comprising:
receiving with the signal, a message describing the intermittent technical state in a network service system;
linking the first data file to the message; and
communicating the message to a third device along with the first data file.
7. The method of claim 1 , wherein:
the interrogating the second computing device is implemented through execution of one or more real time sensors that include a set of non-transitory computing instructions stored locally at the second computing device; or
the interrogating the first computing device includes communicating a message queuing telemetry transport (MATT) message to the the first computing device.
8. The method of claim 1 , wherein:
the first data file is formatted according to a human-readable data-serialization language and a flat file format; and
the human-readable data-serialization language is YAML or JSON.
9. The method of claim 1 , wherein the plurality of computing parameters includes one or more or a combination of a current central processing unit (CPU) use, a process currently running on the second computing device, a service loaded on the second computing device, current memory use, and current network traffic.
10. One or more non-transitory computer-readable media storing one or more programs that are configured, in response to execution by one or more processors, to cause a system to execute or control execution of operations of remote computing device diagnosis and mitigation, the operations comprising:
interrogating a first computing device for a plurality of computing parameters at a first time;
recording the plurality of computing parameters for the first computing device at the first time in a first baseline data file;
at a second time that is different from the first time, receiving a signal indicative of an intermittent technical state of a second computing device, wherein the first computing device is similarly configured to the second computing device;
immediately responsive to the signal, interrogating the second computing device for the plurality of computing parameters;
recording the plurality of computing parameters for the second computing device in a first data file;
comparing the first data file with the first baseline data file;
based on the comparison, identifying a difference in at least one parameter of the plurality of computing parameters between the first data file and the first baseline data file, the difference being indicative of a cause of the intermittent technical state; and
remotely implementing at least one change on the second computing device to mitigate the cause of the intermittent technical state.
11. The one or more non-transitory computer-readable media of claim 10 , wherein:
the signal indicative of the intermittent technical state is triggered responsive to a selection of an icon by a user on the second computing device; and
icon includes an information technology (IT) ticket icon.
12. The one or more non-transitory computer-readable media of claim 10 , wherein the signal indicative of the intermittent technical state is triggered responsive to a specific event on the second computing device.
13. The one or more non-transitory computer-readable media of claim 12 , wherein the specific event includes:
a fault;
a failure of the second computing device;
an unexpected application closure;
a frozen application; or
a stop error.
14. The one or more non-transitory computer-readable media of claim 10 , wherein the interrogating the first computing device is performed according to a particular schedule.
15. The one or more non-transitory computer-readable media of claim 10 , further comprising:
receiving with the signal, a message describing the intermittent technical state in a network service system;
linking the first data file to the message; and
communicating the message to a third device along with the first data file.
16. The one or more non-transitory computer-readable media of claim 10 , wherein:
the interrogating the second computing device is implemented through execution of one or more real time sensors that include a set of non-transitory computing instructions stored locally at the second computing device; or
the interrogating the first computing device includes communicating a message queuing telemetry transport (MATT) message to the the first computing device.
17. The one or more non-transitory computer-readable media of claim 10 , wherein:
the first data file is formatted according to a human-readable data-serialization language and a flat file format; and
the human-readable data-serialization language is YAML or JSON.
18. The one or more non-transitory computer-readable media of claim 10 , wherein the plurality of computing parameters includes one or more or a combination of a current central processing unit (CPU) use, a process currently running on the second computing device, a service loaded on the second computing device, current memory use, and current network traffic.