Systems and methods for tracking assets across a distributed network environment
Systems and methods for tracking and searching the usage, flow or communication of assets are disclosed. Embodiments as disclosed herein may create and update a graph representing the assets in an enterprise, where the objects and relationships in the graph represent the assets, communications, users or relationship. The graph may be queried to discover a wide variety of information regarding these assets, communications, users or relationships.
1. A content flow system for providing asset tracking in a distributed and networked enterprise environment, comprising:
a content flow server coupled to a set of distributed content management systems in an enterprise environment over a network, each content management system managing a corresponding set of assets, the content flow server including:
a database storing a representation of assets stored across the set of distributed content management systems, the representation comprising a set of asset representations and a set of first relationships between those asset representations, the set of asset representations including asset representations representing communications sent by an enterprise to users who are intended recipients of the communications, each of the set of first relationships representing a relationship between a communication and assets of the enterprise or between the communication and a user who is the intended recipient; and
a non-transitory computer readable medium, comprising instructions for:
receiving a communication notification indicating a first communication to a first user;
responsive to receiving the communication notification indicating the communication to the first user, updating the set of asset representations and set of first relationships of the representation in the database based on the communication notification to update a first asset representation for the first communication or a first relationship between the first asset representation and a first user representation for the first user;
providing a search interface for receiving a query associated with the first communication or the first user;
forming a query corresponding to the received query, including data associated with the first communication or the first user;
searching the database based on the query to determine a second asset representation for a second asset, the first user representation associated with the first user or first relationship, or the first asset representation having the first relationship to the first user representation; and
returning, in response to the received query, asset data associated with the second asset representation, user data associated with the first user representation or communication data associated with the first asset representation having the first relationship to the first user representation.
2. The content flow system of claim 1 , wherein the second asset is a template used to generate the first communication.
3. The content flow system of claim 1 , wherein the second asset is content included in the first communication.
4. The content flow system of claim 1 , wherein an asset tracking module is deployed on each of the content management systems.
5. The content flow system of claim 1 , wherein the database is a graph database.
6. The content flow system of claim 1 , wherein the communication notification is from a customer communication management system.
7. The content flow system of claim 1 , wherein the first asset representation is a communication object.
8. A method, comprising:
providing access to a database storing a representation of assets stored across a set of distributed content management systems managing a set of assets, the representation comprising a set of asset representations and a set of first relationships between those asset representations, the set of asset representations including asset representations representing communications sent by an enterprise to users who are intended recipients of the communications, each of the set of first relationships representing a relationship between a communication and assets of the enterprise or between the communication and a user who is the intended recipient;
receiving a communication notification indicating a first communication to a first user;
responsive to receiving the communication notification indicating the communication to the first user, updating the set of asset representations and set of first relationships of the representation in the database based on the communication notification to update a first asset representation for the first communication or a first relationship between the first asset representation and a first user representation for the first user;
providing a search interface for receiving a query associated with the first communication or the first user;
forming a query corresponding to the received query, including data associated with the first communication or the first user;
searching the database based on the query to determine a second asset representation for a second asset, the first user representation associated with the first user or first relationship, or the first asset representation having the first relationship to the first user representation; and
returning, in response to the received query, asset data associated with the second asset representation, user data associated with the first user representation or communication data associated with the first asset representation having the first relationship to the first user representation.
9. The method of claim 8 , wherein the second asset is a template used to generate the first communication.
10. The method of claim 8 , wherein the second asset is content included in the first communication.
11. The method of claim 8 , wherein an asset tracking module is deployed on each of the content management systems.
12. The method of claim 8 , wherein the database is a graph database.
13. The method of claim 8 , wherein the communication notification is from a customer communication management system.
14. The method of claim 8 , wherein the first asset representation is a communication object.
15. A non-transitory computer readable medium, comprising instructions for:
providing access to a database storing a representation of assets stored across a set of distributed content management systems managing a set of assets, the representation comprising a set of asset representations and a set of first relationships between those asset representations, the set of asset representations including asset representations representing communications sent by an enterprise to users who are intended recipients of the communications, each of the set of first relationships representing a relationship between a communication and assets of the enterprise or between the communication and a user who is the intended recipient;
receiving a communication notification indicating a first communication to a first user;
responsive to receiving the communication notification indicating the communication to the first user, updating the set of asset representations and set of first relationships of the representation in the database based on the communication notification to update a first asset representation for the first communication or a first relationship between the first asset representation and a first user representation for the first user;
providing a search interface for receiving a query associated with the first communication or the first user;
forming a query corresponding to the received query, including data associated with the first communication or the first user;
searching the database based on the query to determine a second asset representation for a second asset, the first user representation associated with the first user or first relationship, or the first asset representation having the first relationship to the first user representation; and
returning, in response to the received query, asset data associated with the second asset representation, user data associated with the first user representation or communication data associated with the first asset representation having the first relationship to the first user representation.
16. The non-transitory computer readable medium of claim 15 , wherein the second asset is a template used to generate the first communication.
17. The non-transitory computer readable medium of claim 15 , wherein the second asset is content included in the first communication.
18. The non-transitory computer readable medium of claim 15 , wherein an asset tracking module is deployed on each of the content management systems.
19. The non-transitory computer readable medium of claim 15 , wherein the database is a graph database.
20. The non-transitory computer readable medium of claim 15 , wherein the communication notification is from a customer communication management system.
21. The non-transitory computer readable medium of claim 15 , wherein the first asset representation is a communication object.