Map-based emergency call management and dispatch
An emergency response system provides a map-based interface for a telecommunicator to view information about an incident and coordinate a response to the incident. The emergency response system gathers supplemental data regarding locations and other information that may be relevant in assisting with the incident. The interface may automatically select relevant supplemental information based on the incident and provide this incident-specific information for display on the interface. The user may then select a response on the interface such as a unit to dispatch that the system automatically implements, providing unified information and control for incidents, supplemental information, and incident response.
1 . A computer-implemented method comprising:
identifying an incident selected by a user of an emergency dispatch system, the incident associated with an emergency call;
automatically filtering, based on the incident, a set of response units to identify a set of filtered response units, wherein the set of filtered response units are not previously associated with the incident and are not previously associated with the emergency call;
providing a map-based interface for display to the user of the emergency dispatch system, the map-based interface including graphical representations of at least a portion of the set of filtered response units to the user of the emergency dispatch system in the map-based interface, wherein the graphical representation of a particular response unit of the set of filtered response units is positioned in the map-based interface at a geographic location associated with the particular response unit;
receiving, from the user of the emergency dispatch system through the map-based interface, a first selection of the particular response unit, wherein the first selection indicates a response to be applied to the incident, and wherein the first selection comprises a movement of a graphical element associated with the particular response unit to another graphical element associated with the incident;
responsive to the first selection, (i) associating the response to be applied to the incident with the incident in the emergency dispatch system and (ii) automatically applying, by the emergency dispatch system, the response to the incident;
receiving, from the user of the emergency dispatch system through the map-based interface, a second selection of a data item to be provided to a responder associated with the particular response unit, wherein the second selection comprises a movement of a graphical element associated with the data item to designate the graphical element associated with the particular response unit; and
responsive to the second selection, automatically sending, by the emergency dispatch system, the data item to the responder.
2 . The method of claim 1 , further comprising providing, in the map-based interface, supplemental information that includes geographic information that is filtered based on a characteristic of the incident.
3 . The method of claim 1 , further comprising providing, in the map-based interface, supplemental information that includes hazards, dispatched units, or routes of dispatched units.
4 . The method of claim 1 , wherein the response comprises dispatching the particular response unit to the incident.
5 . The method of claim 1 , further comprising:
receiving, through the map-based interface, a third selection of a modified route to the incident for a response unit en-route to the incident; and
instructing the response unit en-route to the incident to navigate to the incident according to the modified route.
6 . The method of claim 1 , further comprising:
receiving, through the map-based interface, a request to transfer a second incident to another user in another jurisdiction; and
based on the transfer request, automatically transferring information associated with the second incident for presentation to the other user.
7 . The method of claim 1 , wherein the data item comprises an architectural schematic.
8 . The method of claim 1 , wherein the geographic location associated with the particular response unit comprises a current location of the particular response unit.
9 . The method of claim 1 , wherein the map-based interface further includes an estimated time of arrival (ETA) for the particular response unit, and wherein the ETA is also positioned in the map-based interface at the geographic location associated with the particular response unit.
10 . The method of claim 1 , wherein automatically applying the response to the incident comprises transmitting an instruction to the particular response unit to travel to a location of the incident.
11 . A non-transitory computer-readable storage medium comprising instructions that, when executed by a processor, cause performance of a set of operations comprising:
identifying an incident selected by a user of an emergency dispatch system, the incident associated with an emergency call;
automatically filtering, based on the incident, a set of response units to identify a set of filtered response units, wherein the set of filtered response units are not previously associated with the incident and are not previously associated with the emergency call;
providing a map-based interface for display to the user of the emergency dispatch system, the map-based interface including graphical representations of at least a portion of the set of filtered response units to the user of the emergency dispatch system in the map-based interface, wherein the graphical representation of a particular response unit of the set of filtered response units is positioned in the map-based interface at a geographic location associated with the particular response unit;
receiving, from the user of the emergency dispatch system through the map-based interface, a first selection of the particular response unit, wherein the first selection indicates a response to be applied to the incident, and wherein the first selection comprises a movement of a graphical element associated with the particular response unit to another graphical element associated with the incident;
responsive to the first selection, (i) associating the response to be applied to the incident with the incident in the emergency dispatch system and (ii) automatically applying, by the emergency dispatch system, the response to the incident;
receiving, from the user of the emergency dispatch system through the map-based interface, a second selection of a data item to be provided to a responder associated with the particular response unit, wherein the second selection comprises a movement of a graphical element associated with the data item to designate the graphical element associated with the particular response unit; and
responsive to the second selection, automatically sending, by the emergency dispatch system, the data item to the responder.
12 . The non-transitory computer-readable storage medium of claim 11 , the set of operations further comprising providing, in the map-based interface, supplemental information that includes geographic information that is filtered based on a characteristic of the incident.
13 . The non-transitory computer-readable storage medium of claim 11 , the set of operations further comprising providing, in the map-based interface, supplemental information that includes hazards, dispatched units, or routes of dispatched units.
14 . The non-transitory computer-readable storage medium of claim 11 , wherein the response comprises dispatching the particular response unit to the incident.
15 . The non-transitory computer-readable storage medium of claim 11 , the set of operations further comprising:
receiving, through the map-based interface, a third selection of a modified route to the incident for a response unit en-route to the incident; and
instructing the response unit en-route to the incident to navigate to the incident according to the modified route.
16 . The non-transitory computer-readable storage medium of claim 11 , the set of operations further comprising:
receiving, through the map-based interface, a request to transfer a second incident to another user in another jurisdiction; and
based on the transfer request, automatically transferring information associated with the second incident for presentation to the other user.
17 . The non-transitory computer-readable storage medium of claim 11 , wherein the data item comprises an architectural schematic.
18 . The non-transitory computer-readable storage medium of claim 11 , wherein the geographic location associated with the particular response unit comprises a current location of the particular response unit.
19 . The non-transitory computer-readable storage medium of claim 11 , wherein the map-based interface further includes an estimated time of arrival (ETA) for the particular response unit, and wherein the ETA is also positioned in the map-based interface at the geographic location associated with the particular response unit.
20 . The non-transitory computer-readable storage medium of claim 11 , wherein automatically applying the response to the incident comprises transmitting an instruction to the particular response unit to travel to a location of the incident.
21 . A system, comprising:
a processor; and
a non-transitory computer-readable storage medium comprising instructions that, when executed by the processor, cause performance of a set of operations comprising:
identifying an incident selected by a user of an emergency dispatch system, the incident associated with an emergency call;
automatically filtering, based on the incident, a set of response units to identify a set of filtered response units, wherein the set of filtered response units are not previously associated with the incident and are not previously associated with the emergency call;
providing a map-based interface for display to the user of the emergency dispatch system, the map-based interface including graphical representations of at least a portion of the set of filtered response units to the user of the emergency dispatch system in the map-based interface, wherein the graphical representation of a particular response unit of the set of filtered response units is positioned in the map-based interface at a geographic location associated with the particular response unit;
receiving, from the user of the emergency dispatch system through the map-based interface, a first selection of the particular response unit, wherein the first selection indicates a response to be applied to the incident, and wherein the first selection comprises a movement of a graphical element associated with the particular response unit to another graphical element associated with the incident;
responsive to the first selection, (i) associating the response to be applied to the incident with the incident in the emergency dispatch system and (ii) automatically applying, by the emergency dispatch system, the response to the incident;
receiving, from the user of the emergency dispatch system through the map-based interface, a second selection of a data item to be provided to a responder associated with the particular response unit, wherein the second selection comprises a movement of a graphical element associated with the data item to designate the graphical element associated with the particular response unit; and
responsive to the second selection, automatically sending, by the emergency dispatch system, the data item to the responder.
22 . The system of claim 21 , the set of operations further comprising providing, in the map-based interface, supplemental information that includes geographic information that is filtered based on a characteristic of the incident.
23 . The system of claim 21 , the set of operations further comprising providing, in the map-based interface, supplemental information that includes hazards, dispatched units, or routes of dispatched units.
24 . The system claim 21 , wherein the response comprises dispatching the particular response unit to the incident.
25 . The system of claim 21 , the set of operations further comprising:
receiving, through the map-based interface, a third selection of a modified route to the incident for a response unit en-route to the incident; and
instructing the response unit en-route to the incident to navigate to the incident according to the modified route.
26 . The system of claim 21 , the set of operations further comprising:
receiving, through the map-based interface, a request to transfer a second incident to another user in another jurisdiction; and
based on the transfer request, automatically transferring information associated with the second incident for presentation to the other user.
27 . The system of claim 21 , wherein the data item comprises an architectural schematic.
28 . The system of claim 21 , wherein the geographic location associated with the particular response unit comprises a current location of the particular response unit.
29 . The system of claim 21 , wherein the map-based interface further includes an estimated time of arrival (ETA) for the particular response unit, and wherein the ETA is also positioned in the map-based interface at the geographic location associated with the particular response unit.
30 . The system of claim 21 , wherein automatically applying the response to the incident comprises transmitting an instruction to the particular response unit to travel to a location of the incident.