METHODS, SYSTEMS, AND STORAGE MEDIA FOR IMPLEMENTATION OF ENHANCED OPEN DIGITAL ARCHITECTURE FOR SUPPORT SYSTEM
Architectures, and methods and systems for implementation thereof are disclosed. A system for implementing business support system (BSS) architecture comprises a memory; and a processor to execute instructions to implement the architecture, which comprises: a plurality of layers, and real-time event streams transferring data between components of the layers, which comprise: an engagement and core commerce management layer for providing a plurality of user interfaces respectively corresponding to a plurality of use cases; an event based automation and user data platform layer comprising real-time customer data and a plurality of automation workflows for executing the plurality of use cases based on real-time customer data; a core BSS components layer; an intelligent management layer for managing insights, model development and execution of batch models; and a cloud infrastructure management layer configured providing cloud functionality for a Software as a Solution (SaaS) implementation of the BSS architecture.
1 . A system for implementing a business support system (BSS) architecture, the system comprising:
at least one memory storing instructions; and
at least one processor configured to execute the instructions to implement the BSS architecture, the BSS architecture comprising:
a plurality of layers, and
real-time event streams for transferring real-time event streams of data between components of the plurality of layers,
wherein the plurality of layers comprises:
an engagement and core commerce management layer for providing a plurality of user interfaces respectively corresponding to a plurality of use cases for the BSS architecture;
an event based automation and user data platform layer comprising a real-time customer data platform (CDP) and a plurality of automation workflows for executing the plurality of use cases based on real-time data from the CDP;
a core BSS components layer comprising core BSS components;
an intelligent management layer for managing insights, model development and execution of batch models; and
a cloud infrastructure management layer configured to provide cloud functionality for a Software as a Solution (SaaS) implementation of the BSS architecture.
2 . The system according to claim 1 , wherein the BSS architecture further comprises an Open Application Programming Interface (API) for real time information provisioning of the data between the components.
3 . The system according to claim 1 , wherein the real-time event streams are Kafka event streams.
4 . The system according to claim 1 , wherein the BSS architecture further comprises management components used across the plurality of layers.
5 . The system according to claim 1 , wherein the plurality of user interfaces are respectively configurable by a customer of the SaaS implementation without hardcoding.
6 . The system according to claim 1 , wherein the BSS components are productized to the SaaS implementation.
7 . The system according to claim 1 , wherein the components of the plurality of layers are executable as microservices by the at least one processor.
8 . A method for implementing a business support system (BSS) architecture, the method comprising:
executing, by at least one processor, instructions to implement a plurality of layers of the BSS architecture; and
transferring data between components of the plurality of layers via real-time event streams,
wherein the plurality of layers comprises:
an engagement and core commerce management layer for providing a plurality of user interfaces respectively corresponding to a plurality of use cases for the BSS architecture;
an event based automation and user data platform layer comprising a real-time customer data platform (CDP) and a plurality of automation workflows for executing the plurality of use cases based on real-time data from the CDP;
a core BSS components layer comprising core BSS components;
an intelligent management layer for managing insights, model development and execution of batch models; and
a cloud infrastructure management layer configured to provide cloud functionality for a Software as a Solution (SaaS) implementation of the BSS architecture.
9 . The method according to claim 8 , wherein the BSS architecture further comprises an Open Application Programming Interface (API) for real time information provisioning of the data between the components.
10 . The method according to claim 8 , wherein the real-time event streams are Kafka event streams.
11 . The method according to claim 8 , wherein the BSS architecture further comprises management components used across the plurality of layers.
12 . The method according to claim 8 , wherein the plurality of user interfaces are respectively configurable by a customer of the SaaS implementation without hardcoding.
13 . The method according to claim 8 , wherein the BSS components are productized to the SaaS implementation.
14 . The method according to claim 8 , wherein the components of the plurality of layers are executable as microservices by the at least one processor.
15 . A non-transient computer readable storage medium having instructions embodied thereon, the instructions being executable by one or more processors to perform a method, the method comprising:
executing, by the at least one processor, instructions to implement a plurality of layers of a business support system (BSS) architecture; and
transferring data between components of the plurality of layers via real-time event streams,
wherein the plurality of layers comprises:
an engagement and core commerce management layer for providing a plurality of user interfaces respectively corresponding to a plurality of use cases for the BSS architecture;
an event based automation and user data platform layer comprising a real-time customer data platform (CDP) and a plurality of automation workflows for executing the plurality of use cases based on real-time data from the CDP;
a core BSS components layer comprising core BSS components;
an intelligent management layer for managing insights, model development and execution of batch models; and
a cloud infrastructure management layer configured to provide cloud functionality for a Software as a Solution (SaaS) implementation of the BSS architecture.
16 . The computer readable storage medium of claim 15 , wherein the BSS architecture further comprises an Open Application Programming Interface (API) for real time information provisioning of the data between the components.
17 . The computer readable storage medium of claim 15 , wherein the real-time event streams are Kafka event streams.
18 . The computer readable storage medium of claim 15 , wherein the BSS architecture further comprises management components used across the plurality of layers.
19 . The computer readable storage medium of claim 15 , wherein the plurality of user interfaces are respectively configurable by a customer of the SaaS implementation without hardcoding.
20 . The computer readable storage medium of claim 15 , wherein the BSS components are productized to the SaaS implementation.